---
title: 'Technical Customer Experience Specialist at Tin Can'
canonical: 'https://feeny.ai/job/technical-customer-experience-specialist-tin-can-seattle-2mjgp17zg8bj'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Customer Experience Specialist at Tin Can

- **Company:** Tin Can
- **Location:** Seattle, WA
- **Compensation:** $75k–$85k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/tin-can/cf6a8daa-c88f-4af5-9d81-db3d128bc0f8

## Job description

## ABOUT TIN CAN

Here at Tin Can, we’re working to give kids the social independence we had growing up - without smart phones. We’ve built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way.

## THE ROLE

As we scale to hundreds of thousands of households, customer experience isn’t just a function - it’s a core part of our product. We’re looking for a technical support expert to join our Customer Experience team to handle end to end troubleshooting with customers during hardware set up, account activation, and connection journey while making sure every interaction feels human, calm, and confidence-building for families.

The Technical Customer Experience Specialist is a support role responsible for delivering high-quality, friendly, empathetic, and technically accurate assistance across all customer communication channels. You will manage escalated inquiries, troubleshoot device and account issues, maintain time-sensitive SLAs, and contribute to continuous improvement of our support systems and processes. This role requires strong written communication skills, comfort with technical troubleshooting, and the ability to operate calmly in a fast-paced, high-volume environment.

## KEY RESPONSIBILITIES

- Serve as a direct point of contact for escalated technical customer inquiries across email, SMS, social DMs, and phone calls
- Diagnose and resolve issues related to device activation, account setup, VoIP network connectivity, router related setup challenges, and user permissions using incomplete or evolving information
- Deliver responses that are clear, accurate, concise, and aligned with Tin Can’s brand voice and customer experience standards
- Use sound judgment in balancing customer experience, operational constraints, and urgency
- Identify patterns in the queue to escalate trends, bugs, or workflow gaps
- Update, refine, and expand response templates, macros, and internal and external knowledge base content to ensure accuracy and tone consistency
- Identify repetitive or manual tasks suitable for automation and collaborate with the team to streamline them
- Provide support interactions that feel human, empathetic, and personalized—celebrating user milestones and turning problem-solving moments into positive experiences

## What We’re Looking For

- Previous experience supporting consumer hardware or consumer tech products
- Familiarity with troubleshooting networking or device-activation workflows
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Experience delivering exceptional customer support via email, chat, or phone
- Technical curiosity and ability to learn new platforms quickly
- Comfort acknowledging uncertainty and proactively seeking answers (“I don’t know yet, but I’ll find out.”)

This is a full-time, hybrid role on a Friday-Tuesday schedule, with Friday-Sunday remote and Monday-Tuesday in office from our Belltown, Seattle headquarters.

## About Tin Can

## Company Overview
- **One-liner**: Tin Can builds a screen-free, Wi-Fi-enabled landline for kids that allows them to call approved contacts without the distractions of a smartphone.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2024
- **Founders**: Chet Kittleson, Max Blumen, and Graeme (last name not publicly available)

## Core Business
- **Primary industry**: Consumer Services / Kids’ Communication Hardware
- **Target customers**: B2C – parents of children aged 4–13 who want a safe, screen-free phone option
- **Mission**: “Bring back the freedom of the old-school landline, updated for today’s families.”

## Products & Services
- **[Tin Can Device](https://tincan.kids/)**: A custom-designed, Wi-Fi-connected landline handset with no screen, no apps, no camera, and no browser. It plugs into a wall and connects over Wi-Fi. Parents manage contacts and quiet hours via a companion mobile app.
- **[Can2Can Plan](https://tincan.kids/)**: Free unlimited calling between two Tin Cans, no subscription required.
- **[Party Line Plan](https://tincan.kids/)**: $9.99/month subscription that allows the child to call any regular phone number (grandparents, parents’ cells, etc.) in addition to other Tin Cans. Includes 911 emergency calling.
- **Parent App**: iOS/Android app for approving contacts, setting quiet hours, and managing Do Not Disturb schedules.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $5.75 M
  - Pre-Seed (May 2025): Led by PSL Ventures (9 investors)
  - Seed (Oct 2025): $3.5 M led by Data Tech Fund and PSL Ventures (8 investors)
- **Notable Investors**: PSL Ventures, Data Tech Fund, Greylock (participated in a prior round)
- **Growth Signals**: 
  - Used by families in 30+ U.S. states with zero paid marketing (organic word-of-mouth)
  - Headcount grew from ~2 to 27 employees (+1,167% YoY)
  - Received 40 early prototypes hand-installed in one Seattle neighborhood; demand spread rapidly

## Competitive Advantages
- **True screen-free experience**: No apps, no texts, no browser – pure voice calling. Eliminates the risks of smartphones (social media, addictive apps, stranger danger).
- **Parental control without complexity**: Parents manage everything via a simple app; kids get independence without internet access.
- **Wi-Fi landline model**: Works with existing home Wi-Fi, no need for a cellular plan or smartphone.
- **Emergency calling**: 911 always available, even without a subscription.
- **Free Can2Can network**: Encourages peer-to-peer calling among friends who also have Tin Cans.

## Strategic Focus
- Scaling production of the fully custom hardware (designed from the ground up)
- Expanding the user base beyond the initial 30 states through word-of-mouth and targeted marketing
- Building out the team (active job postings for engineering, design, marketing, and customer experience)
- Maintaining a mission-driven culture focused on intentional technology for kids

## Why Work Here
- **Culture**: Mission-driven startup focused on real human connection and “keeping childhood full of imagination, not notifications.” Team is passionate about intentional tech.
- **Work environment**: Hybrid/in-office options available. HQ is in Seattle with an in-office workspace; some roles are remote or hybrid.
- **Growth opportunity**: Early-stage company (27 employees) with rapid growth – employees can have outsized impact.
- **Perks**: Not detailed publicly, but typical startup perks (equity, flexible schedule) likely. The company emphasizes a “no surprises” approach to its product.
- **Team composition**: Small, cross-functional team with specialists in customer service, design, engineering, and operations.

## Sources
1. [tincan.kids](https://tincan.kids/)
2. [tincan.kids - About page](https://tincan.kids/pages/about-tin-can)
3. [Built In - Tin Can Careers](https://builtin.com/company/tin-can)
4. [LinkedIn - Tin Can](https://www.linkedin.com/company/tincankids)
5. [Jobs page - Ashby](https://jobs.ashbyhq.com/tin-can)

## Other roles at Tin Can

- [PR Coordinator](https://feeny.ai/job/pr-coordinator-tin-can-seattle-mvqpms9y8k9p) — Seattle, WA
- [International Expansion Lead](https://feeny.ai/job/international-expansion-lead-tin-can-seattle-pj7hjmxgbvzy) — Seattle, WA
- [Senior Software Engineer, Reliability](https://feeny.ai/job/senior-software-engineer-reliability-tin-can-seattle-ahjjhenhwe6t) — Seattle, WA
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- [Growth and Brand Engineer](https://feeny.ai/job/growth-and-brand-engineer-tin-can-seattle-2wpwwc20rty2) — Seattle, WA
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-tin-can-seattle-3cpz78792ak9) — Seattle, WA
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