---
title: 'Technical Customer Success / Customer Program Manager at Ciroos'
canonical: 'https://feeny.ai/job/technical-customer-success-customer-program-manager-ciroos-united-states-7ft772vhve03'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Customer Success / Customer Program Manager at Ciroos

- **Company:** Ciroos
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/ciroos/0926d59e-9b21-42b7-9b51-d7c1694059ee

## Job description

## Role Summary

Ciroos is hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption — connecting the dots across the customer, Forward Deployed Engineering (FDE), Product, and Engineering. This is a role for someone who knows how to drive: you'll know what needs to happen, who owns it, what's blocked, what needs to be prioritized, and what comes next to keep the customer moving forward. You'll be the person making sure things don't fall through the cracks. You need enough technical depth to be comfortable working with SRE, observability, cloud, infrastructure, integrations, and enterprise IT teams — but you are not expected to be the FDE building everything yourself. Your job is to make the entire program move.

## What You'll Do

Program Ownership & Cross-Functional Orchestration

- Own the customer program end-to-end from onboarding through adoption, tracking what needs to happen, who owns it, what's blocked, and what to prioritize next.
- Drive accountability across teams: when Engineering owes something, you drive it to closure; when Product needs to make a decision, you get it in front of them; when priorities compete, you help create clarity.
- Coordinate complex, multi-stakeholder technical deliverables to a clean finish — for example, driving an enterprise security questionnaire (such as a Splunk-integration review covering data retention, permissions, token encryption, and incident response) from a draft with open “pending engineering confirmation” items to a fully-owned, sign-off-ready response, assigning clear owners and chasing each item to closure.
- Maintain a single source of truth on program status — open items, owners, and dates — so nothing depends on memory or gets lost between Slack threads, docs, and meetings.

Customer Relationship & Value Delivery

- Build strong relationships with customers, understand what success looks like for them, and keep them engaged throughout onboarding and adoption.
- When the customer is waiting, make sure they always know exactly where things stand — proactive, clear, and specific status, not “checking on it.”
- Make sure Ciroos is delivering measurable value against what the customer actually cares about, not just what was scoped at kickoff.

Technical Fluency & Escalation Support

- Engage credibly with customer SRE, observability, cloud/infrastructure, security, and enterprise IT stakeholders — understanding enough of the technical substance (integrations, permissions, data handling, deployment mechanics) to keep a conversation moving without needing to build the solution yourself.
- Partner with FDE and Engineering on technical questions, security/compliance reviews, and integration asks that surface mid-program, translating between customer language and internal owners in both directions.
- Flag risk early — a stalled dependency, an unanswered question, an unclear owner — before it becomes a customer-visible problem.

## What We're Looking For

- Experience leading complex enterprise customer programs — technical customer success, customer/program/project management, TAM, or solutions delivery — with a track record of driving multi-team initiatives to completion.
- A natural “what's next, who owns it, and when will it be done” operator: organized, persistent, and comfortable creating structure in a fast-moving startup environment without waiting to be told.
- Enough technical curiosity and depth to be comfortable in conversations spanning SRE, observability, cloud platforms (AWS/Azure/GCP), Kubernetes, integrations (e.g., Splunk, Datadog, ServiceNow), and enterprise security/compliance reviews.
- Excellent written and verbal communication — able to represent status clearly to customers and internally, and to get concise, unambiguous commitments out of Engineering and Product.
- Customer-focused and relationship-driven, with the judgment to balance advocating for the customer with realistic internal prioritization.

## Nice to Have

- Experience managing programs for large enterprise or Fortune 500 customers, where multiple stakeholders (security, IT, SRE, procurement, legal) and layers of internal approval are the norm, not the exception.
- Background working alongside SRE, DevOps, or observability teams, or prior experience in a Forward Deployed Engineering, solutions engineering, or technical account management function.
- Experience at an early-stage startup, including comfort with ambiguity and building process rather than inheriting it.
- Familiarity with ITSM and collaboration tooling (ServiceNow, Slack, Jira/Linear) used to run customer programs day to day.

What Success Looks Like (First 6 Months)

- Every active customer program has a clear, current picture of status, owners, and next steps — available at any moment without a scramble.
- Cross-functional blockers get resolved in days, not weeks, because you know exactly who to go to and how to get a decision made.
- Customers describe you as their go-to point of contact — someone who keeps them informed and consistently follows through.
- Complex technical deliverables that touch multiple teams (security reviews, integration sign-offs, onboarding milestones) close out cleanly, with nothing left pending indefinitely.
- You've built lightweight process — trackers, templates, cadences — that make the next customer program easier to run than the last.

## About Ciroos

Ciroos (pronounced "Sai rose") is a seed-stage startup founded in February 2025 by experienced executives and distinguished engineers with deep expertise in observability, AI, distributed systems, cloud, cybersecurity, and networking. Our mission is to provide an AI SRE Teammate that empowers SREs to be superheroes — a multi-agentic AI platform that uses expert human-like reasoning to decrease toil, investigate incidents faster, and drive autonomous operations. We’ve raised $21M in seed funding led by Energy Impact Partners and prominent angel investors. We’re headquartered in Pleasanton, CA with growing operations in India.

Why Work at Ciroos? We dream big and execute fast. Build. Test. Iterate — all at lightning speed in service of our customers. Our "BEST" perks:

- Benefits: Comprehensive medical, vision, and dental benefits, plus meals and snacks in-office.
- Equity: Meaningful equity — real ownership, not just a nice line on paper.
- Stewardship: A high-impact role with mentorship from founders and senior engineers.
- Teamwork: High-IQ, high-EQ coworkers. No politics. No bureaucracy. No permission-seeking.

## About Ciroos

## Company Overview
- **One-liner**: Ciroos provides an AI-powered Site Reliability Engineering (SRE) teammate that helps enterprise operations teams investigate incidents, explain anomalies, and drive autonomous operations across complex, multi-domain environments.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Pleasanton, California, United States
- **Founded**: 2025
- **Founders**: Ronak Desai (Co-Founder & CEO), Amit Patel (Co-Founder, CTO & VP Engineering)

## Core Business
- **Primary Industry**: AI-powered Site Reliability Engineering (SRE) and Enterprise Operations Software
- **Target Customers**: Enterprise SRE, DevOps, and operations teams managing complex, multi-domain environments
- **Mission**: Eliminate reactive firefighting in enterprise operations by building AI that thinks like your best SRE.

## Products & Services
- **Ciroos AI SRE Teammate**: An AI-powered platform that acts as a teammate for SRE and operations teams. It provides federated intelligence across fragmented environments, context-aware root cause analysis, and cross-domain understanding. The platform analyzes raw telemetry across cloud, infrastructure, and applications in real time to pinpoint root causes, reduce incident duration, and eliminate investigative toil. It is designed to work across existing tools without centralizing or replacing the current stack.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $21.0M (Seed Round, led by Energy Impact Partners, announced June 2025)
- **Notable Investors/Partners**: Energy Impact Partners (Lead Investor). Advisors and angels include Todd Underwood (Ex-Reliability at Anthropic, OpenAI, Google), Niall Murphy (SRE Author, Ex-Google, Amazon), Jeetu Patel (President & CPO, Cisco), Prem Jain (EVP Operations, Cisco), Scott Harrell (CEO, Infoblox), Amit Zavery (President, CPO, & COO, ServiceNow), and others.
- **Growth Signals**: Emerged from stealth in June 2025 with a $21M seed round. Headcount grew from 1 to 39 employees in its first year (+4500% YoY). The company is actively hiring for founding roles and has a strong LinkedIn following of over 5,000.

## Competitive Advantages
- **Founding Team with Deep Domain Expertise**: Founded by operators who have built and scaled businesses from $0 to $5B+ and hold 84 patents. The team includes veterans from Cisco, Rubrik, and other major enterprise tech companies.
- **Federated Intelligence**: Unlike tools that require centralizing data, Ciroos works across existing fragmented tool stacks without replacing them, reasoning across domains (apps, infrastructure, cloud, networks).
- **Focus on Enterprise Complexity**: Built specifically for complex, multi-domain environments where siloed visibility is a major pain point.
- **Strong Advisory Board**: Advisors include top SRE experts from Google, Amazon, and Anthropic, as well as senior leaders from Cisco, ServiceNow, and Broadcom.

## Strategic Focus
- **Product Development**: Continuing to build and refine the AI SRE teammate platform, with a focus on cross-domain reasoning and reducing incident response time.
- **Go-to-Market**: Emerging from stealth and scaling customer acquisition among large enterprises.
- **Talent Acquisition**: Aggressively hiring founding engineers and go-to-market talent to build the core team.

## Why Work Here
- **High-Impact, Early-Stage Role**: As a founding team member, your work ships quickly and has a direct line to customer outcomes. The company emphasizes moving fast and seeing the impact of your work.
- **Experienced Leadership**: Work alongside a founding team that has scaled businesses to $5B+ and holds 84 patents. The company offers mentorship from founders and other experienced coworkers.
- **Strong Culture**: The company values "Disagree and Commit," "Customer Obsession," "Speed," "Growth Mindset," and "Trust." They describe a culture with no politics, no bureaucracy, and no permission-seeking.
- **Mission-Driven**: The team is focused on solving a hard, meaningful problem: eliminating on-call burnout and preventing major system failures.
- **Perks**: Comprehensive medical, vision, and dental benefits; 401k plans and commuter benefits (US employees); free lunches, snacks, and espresso; equity with QSBS eligibility for US employees.
- **Work Policy**: Not explicitly stated, but the company has offices in Pleasanton, CA (HQ) and San Francisco, CA, and employs people across 5 countries (including India, Switzerland, Venezuela, and Italy), suggesting a flexible or hybrid model.

## Sources
1. [ciroos.ai](https://ciroos.ai/)
2. [ciroos.ai/careers](https://ciroos.ai/careers/)
3. [ciroos.ai/about-us](https://ciroos.ai/about-us/)
4. [LinkedIn](https://www.linkedin.com/company/ciroos)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/ciroos)

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- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-ciroos-united-states-25etbwwge0nq) — United States
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