---
title: 'Technical Customer Success at Eon'
canonical: 'https://feeny.ai/job/technical-customer-success-eon-united-states-qajcphckj7a5'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Customer Success at Eon

- **Company:** Eon
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-01-21
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/eonio/jobs/4761859101

## Job description

## About Eon

Eon is building a modern, cloud-native data protection platform designed for today’s infrastructure. We help companies protect and recover their data at scale—without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.

We’re a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.

## About the Role

We’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role—not a project management CSM position.

You’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.

The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.

## What You’ll Do

- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations

- Build scripts, configurations, and small technical solutions to accelerate time-to-value

- Serve as the primary technical contact for a portfolio of enterprise customers

- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks

- Troubleshoot and resolve complex issues with Support and Engineering

- Own renewals and renewal forecasting for your book of business

- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)

- Partner with Account Executives on account planning and growth

- Work with Sales Engineers during pre-sales and expansion cycles

- Bring structured customer feedback to Product and Engineering

- Help build scalable CS processes, playbooks, and documentation

## What You’ll Bring

- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)

- Strong hands-on cloud experience and comfort working directly in customer environments

- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform

- Experience supporting enterprise customers and complex organizations

- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure

- Strong communication skills with both technical and business stakeholders

- Commercial mindset and comfort driving renewal and expansion conversations

- Willingness to travel occasionally for customer meetings

## Nice to Have

- Experience with cloud-native backup or data protection solutions

- Familiarity with CRM and CS tools (Salesforce, Gainsight)

- Proven success with renewals and expansions

- Startup experience and comfort building processes from scratch

## Why Eon

At Eon, you’ll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch—we’d love to talk.

Compensation: $150K-$200K Base + Commission Structure

Benefits:

- Competitive Salary & Equity
- 401(k) Program & Company Match
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks

## About Eon

## Company Overview
- **One-liner**: Eon provides a cloud-native data infrastructure platform that turns backups, archives, and cloud resources into an AI-ready, analytics-accessible data lake.
- **Entity Type**: Private ($497M total funding; Series D)
- **Headquarters**: New York, NY, United States (also operates in Tel Aviv, Israel; London, UK; Mexico City, Mexico; and Italy)
- **Founded**: 2024
- **Founders**: Ofir Ehrlich (CEO, Co-founder), Gonen Stein (President, Co-founder), Ron Kimchi (CTO, Co-founder)

## Core Business
- **Primary industries**: Data Infrastructure & Analytics; Cloud Backup; AI Data Readiness
- **Target customers**: Forture 500s and global enterprises with complex cloud infrastructure — B2B, Enterprise focus
- **Mission**: “Make the world’s cloud data faster, safer, and smarter.” Eon is on a mission to turn passive backup storage into active, queryable infrastructure that data engineers and AI teams can use instantly.

## Products & Services
- **Eon Data Protection**: Automated, agentless cloud backup and protection with continuous mapping, classification, and incremental discovery of cloud resources. Reduces storage costs by up to 50% via global deduplication. Includes Cloud Backup Posture Management (CBPM) and log archiving for instant recovery down to a single database row or file. [eon.io](https://www.eon.io/)
- **Eon Data Lake Infrastructure**: Converts backups, archives, and cloud resources into a managed, zero-ETL data lake using open table formats (Apache Iceberg, Parquet). Instantly queryable via Snowflake, Databricks, BigQuery. Built-in AI enables natural-language search and AI agent connections via MCP and A2A connectors. [eon.io](https://www.eon.io/)
- **Unified Storage Format**: Open, analytics-ready data platform that turns cloud data into a zero-ETL data lake for any granularity.
- **Role-Based Access Control & Comprehensive Audit Reporting**: For enterprise compliance and security.

## Market Standing
- **Total Funding**: $497M across 5 rounds (Seed, Series B, C, D)
    - Seed Round (Jan 2024): $20M led by Sequoia Capital
    - Series B (Oct 2024): $77M led by Greenoaks Capital
    - Series C (Nov 2024): $70M led by BOND Capital
    - Series D (Dec 2025): $300M led by Elad Gil
- **Valuation**: Not disclosed
- **Notable Investors**: Elad Gil, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, BOND Capital
- **Key Metric**: Revenue is not publicly available (private company); total funding is $497M
- **Growth Signals**: 
    - Headcount grew 111.8% YoY (+114 employees) to 131 people as of recent data [linkedin.com](https://www.linkedin.com/company/eon-io)
    - Monthly headcount growth of +9.6%
    - Founded by the team behind CloudEndure (acquired by AWS), who built AWS Elastic Disaster Recovery and AWS Application Migration Service — two native AWS services that support the world’s largest enterprises
    - Over 18 employees formerly from Amazon Web Services (AWS); talent also drawn from Google, Microsoft, Unity, Wix, Cohesity, and Israeli Military Intelligence

## Competitive Advantages
- **First-ever Cloud Backup Posture Management (CBPM) platform** — a new category that Eon practically invented
- **Agentless and read-only IAM role design** — zero attack surface, no hidden fees, no software to deploy
- **Cloud-native global deduplication** — reduces storage costs by up to 50% and improves performance via parallelized reads
- **Zero-ETL data lake** — eliminates the need for brittle ETL pipelines to make backup data useful for AI and analytics; data is automatically converted to open table formats
- **Founding team’s deep AWS expertise** — founded CloudEndure, built two AWS native services; deep credibility with enterprise cloud infrastructure

## Strategic Focus
- Expanding the Eon platform as the “backup autopilot” for modern cloud infrastructure
- Converting backup data into AI-ready assets via built-in AI agents, natural-language search, and open table formats
- Scaling go-to-market in the U.S. (Active job postings for Sales Directors, Account Executives in Chicago, San Francisco, Washington D.C., and New York)
- Building out channels and partner ecosystems (Director of Channels - East/West)
- International expansion: operations already in 5 countries; hiring in Tel Aviv and New York

## Why Work Here
- **Radical Ownership & Flat Structure**: “We’re flat by design. Direct collaboration with the founders and real authority to make decisions that move the company forward.” Skill and impact matter more than hierarchy or titles. [eon.io/careers](https://www.eon.io/careers)
- **High-Growth Environment**: Headcount grew 111% in the last year; the company has raised $497M and is scaling fast
- **Culture of Speed and Experimentation**: “Speed isn’t just how we build—it’s who we are.” “We experiment fearlessly, build fast, and celebrate the wins together.”
- **Excellent Above All**: Holds itself to the highest standards; hires top talent that Fortune 500s trust
- **“Enjoy the Ride”**: Fun is taken seriously — “Happy people build better products.” Support, rewards, and celebration are part of the culture
- **Remote / Hybrid**: Roles advertised include hybrid (Tel Aviv, New York) and remote options (Technical Customer Success for US, Solutions Architect in Tel Aviv) [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio)
- **Engineering Culture**: Founded by CloudEndure/AWS veterans; strong engineering DNA with 52 technical employees; recruits heavily from AWS, Google, Microsoft, and elite tech teams

## Sources
1. [eon.io](https://www.eon.io/) — Product information, platform description, feature highlights
2. [eon.io/careers](https://www.eon.io/careers) — Culture, values, career page
3. [eon.io/about](https://www.eon.io/about) — Founders, story, mission, and news
4. [linkedin.com/company/eon-io](https://www.linkedin.com/company/eon-io) — Employee count, headcount growth, talent sources, demographics, funding rounds
5. [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio) — Active job postings and locations

## Other roles at Eon

- [Director, Strategic Technology Partnerships](https://feeny.ai/job/director-strategic-technology-partnerships-eon-bay-area-s75rp24zx385) — Bay Area, CA
- [Senior Support Engineer](https://feeny.ai/job/senior-support-engineer-eon-united-states-zq9sf3fwamxb) — United States
- [Executive Associate](https://feeny.ai/job/executive-associate-eon-new-york-01k8wqhvk956) — New York, NY
- [CISO](https://feeny.ai/job/ciso-eon-united-states-zn4nr930jzad) — United States
- [Account Executive — South Florida](https://feeny.ai/job/account-executive-south-florida-eon-south-1nd0mpy27mkk) — South, FL
- [Regional Sales Director - Southeast](https://feeny.ai/job/regional-sales-director-southeast-eon-southeast-united-states-y1nhx6n3f33r) — Southeast United States
- [Account Executive — Southeast Region (Don't See Your City? Apply Here!)](https://feeny.ai/job/account-executive-southeast-region-don-t-see-your-city-apply-here-eon-southeast-55xtv6hhpzs3) — Southeast United States
- [Account Executive — Louisiana](https://feeny.ai/job/account-executive-louisiana-eon-louisiana-czv7zp52gtpg) — Louisiana
- [Account Executive — Toronto](https://feeny.ai/job/account-executive-toronto-eon-toronto-k3wz0x1zfyx5) — Toronto, Canada
- [Channels Lead - Central](https://feeny.ai/job/channels-lead-central-eon-central-united-states-v1nkdxzt5ynd) — Central United States