---
title: 'Technical Customer Success Executive, Manufacturing at Instrumental, Inc.'
canonical: 'https://feeny.ai/job/technical-customer-success-executive-manufacturing-instrumental-inc-palo-alto-c38j7b7r881e'
type: 'job'
last_seen: '2026-11-05'
---

# Technical Customer Success Executive, Manufacturing at Instrumental, Inc.

- **Company:** Instrumental, Inc.
- **Location:** Palo Alto, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.gem.com/instrumental-inc-/am9icG9zdDoCWtlkjkRfDbLPIY9UUcNc

## Job description

Instrumental builds the manufacturing acceleration platform behind the world’s most complex electronics. We capture digital exhaust and engineering context from assembly lines—images, test logs, BOM data, performance, repair cycles—and our AI engines identify insights that are difficult or impossible for human engineers to find. We accelerate the companies building the AI era by improving manufacturing yield, throughput, and ramp. NVIDIA, Meta, L3Harris, and their manufacturing partners rely on Instrumental to accelerate new product introduction and production.

As AI infrastructure demand accelerates, manufacturers are under increasing pressure to bring products to market faster while maintaining quality and yield. Instrumental plays a critical role in helping these teams gain visibility into their manufacturing processes, identify failures faster, and make data-driven decisions.

We’re looking for a Technical Customer Success Executive who brings a rare combination of deep manufacturing expertise, technical problem-solving ability, and customer leadership. You’ll partner directly with some of the world’s leading electronics manufacturers, helping them realize measurable business impact from the Instrumental platform. This is not a traditional customer success role—you’ll be hands-on with customer deployments, manufacturing data, and production challenges while also building relationships with engineering leaders and executives.

## Key Responsibilities / What You’ll Own

- Drive customer outcomes and platform adoption: Own a portfolio of strategic customers and partner with engineering, manufacturing, quality, and operations teams to accelerate NPI timelines, improve first pass yield, and maximize the value of the Instrumental platform.
- Lead customer deployments and manufacturing programs: Roll up your sleeves to launch new programs and production lines. You’ll configure customer projects, support station deployments, run correlations, review discoveries and monitors, and ensure manufacturing data is accurate, actionable, and driving real improvements.
- Translate technical insights into business impact: Analyze manufacturing and test data to identify opportunities, quantify improvements in metrics like yield, failure analysis time, throughput, and quality, and communicate the business impact to customer stakeholders.
- Build executive relationships and drive strategic growth: Lead quarterly business reviews with VP-level stakeholders, showcasing customer outcomes, identifying opportunities for expansion, and ensuring Instrumental remains a strategic partner.
- Act as the voice of the customer: Understand customer challenges, technical needs, and future roadmaps. Partner closely with Product, Engineering, Sales, Data Quality, and company leadership to influence priorities and deliver maximum customer value.
- Operate with ownership and urgency: Customer challenges rarely fit neatly into a playbook. You’ll take initiative, navigate ambiguity, and do whatever it takes to deliver results for customers.

## Qualifications

- 8+ years of experience in hardware development, manufacturing, test, quality, reliability, or technical program management within the electronics industry
- 2+ years of experience working directly with customers, manufacturing partners, or cross-functional teams with responsibility for technical outcomes
- Deep understanding of manufacturing KPIs including yield, failure analysis, throughput, quality, and production readiness
- Experience analyzing electronics test, functional, or reliability data to identify root causes and drive improvements
- Ability to translate complex technical problems into clear business impact and communicate effectively with executive stakeholders
- Strong written and verbal communication skills, with experience creating data-driven presentations that influence decisions
- Proven ability to build trust, influence teams without direct authority, and drive outcomes in ambiguous startup environments
- Strategic mindset with the ability to identify opportunities, build action plans, and execute with urgency

We’re a growing team that works collaboratively, supports each other, and is energized by having impact. We value passion for the hardware industry and the ability to learn. We are in our Palo Alto office at least 3 days a week and take any opportunity to travel to customer sites across the globe.

The following is a representative annual overall total compensation for this position within the Bay Area: $180,000-250,000. In addition, job level & salary opportunity is evaluated through our interview process – we review experience, knowledge, skills, and abilities of each applicant.

Instrumental is proud to offer a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave.

At Instrumental, protecting company and customer information is a shared responsibility. All employees are expected to comply with company security and privacy policies and promptly report suspected security incidents or policy violations.

## About Instrumental, Inc.

## Company Overview
- **One-liner**: Instrumental provides a Manufacturing Engineering Control Platform that uses AI and data to help electronics companies optimize production, reduce waste, and accelerate new product introductions.
- **Entity Type**: Private (Series C)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2014
- **Founders**: Anna-Katrina Shedletsky (CEO) and Samuel Weiss (CTO)

## Core Business
- **Primary industry/industries**: Manufacturing Technology (Hardware + Software + AI), Industrial IoT, Electronics Manufacturing
- **Target customers**: B2B, Enterprise; electronics brands and contract manufacturers producing complex consumer and mission-critical electronics.
- **Mission or purpose statement**: To eliminate $8 trillion in manufacturing waste by providing core infrastructure that empowers engineering and operations teams to design, execute, and operate with world-class efficiency [instrumental.com](https://instrumental.com/company/).

## Products & Services
- **Manufacturing Acceleration Platform**: A cloud-based platform that captures inspection, test, and process signals across factory lines, turning them into an engineering dataset for analysis. Key capabilities include:
    - **Discovery-Driven Inspection**: Identifies previously unknown failure modes early in production before they impact yield.
    - **Production Controls**: Deploys tests to intercept known failures and synchronize inspection standards across factories.
    - **Accelerated Failure Analysis**: Uses AI to eliminate potential root causes in minutes, saving up to 90% of time per analysis.
    - **Factory Signal Capture**: Connects data from multiple factories into a single, shared engineering dataset.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$80.3M** across 5 rounds [linkedin.com](https://www.linkedin.com/company/instrumental-inc.).
    - Seed (2015): $2.8M led by Root Ventures, First Round Capital.
    - Series A (2017): $7.5M led by Root Ventures, Eclipse.
    - Series B (2020): $20M led by Canaan Partners.
    - Series C (2022): $50M led by BAM Elevate.
- **Notable Investors/Partners**: BAM Elevate, Canaan Partners, Root Ventures, First Round Capital, Eclipse.
- **Growth Signals**:
    - **Headcount**: 70 employees (+10.5% YoY) [linkedin.com](https://www.linkedin.com/company/instrumental-inc.).
    - **Customer Wins**: Serves major brands like **NVIDIA** (sped up final assembly by 14 days), **Meta** (saved 900+ engineering weeks annually across 7 programs), and **Toast** (achieved 5.3X ROI) [instrumental.com](https://instrumental.com/).
    - **Active Hiring**: 22 open positions as of the latest data [linkedin.com](https://www.linkedin.com/company/instrumental-inc.).

## Competitive Advantages
- **Deep Domain Expertise**: Founded by ex-Apple product design engineers who experienced the manufacturing waste problem firsthand, giving them unique insight and credibility [instrumental.com](https://instrumental.com/company/).
- **Proven ROI**: Platform delivers measurable, large-scale results for top-tier global brands (e.g., 5.3X ROI, saving hundreds of engineering weeks).
- **First-of-its-Kind Platform**: Instrumental’s platform is described as the "world’s first Manufacturing Engineering Control Platform," combining AI with factory-floor signals in a way that hasn't been done before [instrumental.com](https://instrumental.com/company/).
- **Strong Customer Base**: Counts industry leaders like Axon, Bose, Cisco, Meta, SolarEdge, and ChargePoint as customers [linkedin.com](https://www.linkedin.com/company/instrumental-inc.).

## Strategic Focus
- **Current priorities**: Scaling the platform to capture more factory signals, deepening AI capabilities for predictive and prescriptive analytics, and expanding its customer base within the complex electronics manufacturing industry.
- **Direction for growth**: Continuing to build the "engineering system for manufacturing" to standardize production knowledge, enable faster scaling, and improve collaboration across global factory networks [instrumental.com](https://instrumental.com/).

## Why Work Here
- **Mission-Driven**: The company is tackling a massive, tangible problem ($8T in waste) with a clear goal to cut it in half. Employees can see the direct impact of their work on global manufacturing efficiency.
- **Culture**: Described as "collaborative, passionate, transparent, and impact-driven." Core values include "Play to Win" and "Default to Action," with a focus on forming authentic connections and celebrating wins [instrumental.com](https://instrumental.com/life-at-instrumental/).
- **Global & Distributed Team**: Offices in Palo Alto, CA and Shenzhen, China. The team works closely across locations, with a strong Slack culture and weekly All-Hands lunches [instrumental.com](https://instrumental.com/careers/).
- **Strong Talent Pool**: Team members come from top-tier companies like Apple, Tesla, Google, Foxconn, and Fictiv, indicating a high-caliber peer group [linkedin.com](https://www.linkedin.com/company/instrumental-inc.).
- **Technical Challenges**: Engineers work on a unique blend of hardware, software, and AI problems at the intersection of physical product design and digital data platforms.

## Sources
1. [Instrumental Company Page](https://instrumental.com/company/)
2. [Instrumental Product Page](https://instrumental.com/)
3. [Instrumental Careers Page](https://instrumental.com/careers/)
4. [Instrumental Life Page](https://instrumental.com/life-at-instrumental/)
5. [LinkedIn Company Profile](https://www.linkedin.com/company/instrumental-inc.)

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- [Backend Engineer](https://feeny.ai/job/backend-engineer-instrumental-inc-palo-alto-40m4m8m2htgx) — Palo Alto, CA
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