---
title: 'Technical Customer Success Manager - AI Agents at Wing Assistant'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-ai-agents-wing-assistant-baguio-tt0kcf4ga9p0'
type: 'job'
last_seen: '2026-09-22'
---

# Technical Customer Success Manager - AI Agents at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Baguio, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.lever.co/getwingapp/c3c9adba-568b-4f5d-864f-9437e442afab

## Job description

## About the Role

The Technical Customer Success Manager for AI Agents is a pivotal role within our organization. Based in Argentina, you will be at the forefront of ensuring our clients achieve maximum value from our innovative B2B SaaS solutions. This role combines strong technical curiosity with exceptional customer-facing communication skills to drive successful onboarding, configuration, and continuous engagement with our products. As a Technical Customer Success Manager, you will own the client relationship from the moment they come onboard. You will proactively manage customer communication, troubleshoot issues, and drive adoption and retention of our solutions. Your role is crucial in facilitating an excellent customer experience, ensuring clients not only use our products effectively but also expand their use over time.

## Responsibilities

- Own the complete onboarding process for new clients, ensuring a smooth transition to our products.
- Configure Central independently to meet client needs while ensuring a strong understanding of the technical aspects of our solutions.
- Drive product adoption through proactive communication and training with customers.
- Provide troubleshooting support, addressing common issues and escalating only genuine engineering problems to the technical team.
- Manage customer communications effectively, ensuring timely and clear updates throughout the customer journey.
- Focus on retention by identifying opportunities for expansion within existing accounts.
- Demonstrate a proactive approach, executing same-day actions and communications.
- Participate in independent go-lives by Day 7 following the accelerated ramp schedule.
- Work collaboratively with engineering on custom APIs and new integrations while maintaining ownership of the customer experience.
- Meet the expectations of working during US business hours.

## Requirements

- Proven experience in a Customer Success Manager or Technical Account Manager role, preferably within a B2B SaaS environment.
- Strong technical curiosity with the ability to understand and communicate complex technical concepts to non-technical stakeholders.
- Excellent verbal and written communication skills in both English and Spanish.
- Proven track record of managing customer relationships and driving product adoption.
- Ability to work independently and demonstrate a high level of initiative in a fast-paced environment.
- Experience with troubleshooting and problem-solving in a tech-focused environment.
- Strong organizational skills with the ability to manage multiple clients and priorities effectively.
- Familiarity with APIs and integrations is a plus.

## Nice to Have

- Experience in the AI or machine learning sector.
- Familiarity with customer success software tools and platforms.
- Prior experience in a startup or rapidly growing organization.
- Knowledge of project management methodologies.
- Experience in conducting client training sessions.

## Benefits

- Opportunity to work remotely with a diverse and talented team.
- Engagement with cutting-edge AI technology and solutions.
- Professional development opportunities to enhance your skills and career growth.
- Collaborative company culture that values innovation and initiative.
- Access to a network of professionals in the B2B SaaS industry.
- Supportive environment encouraging proactive problem-solving and independent thinking.

We are an equal opportunity employer and welcome applicants from all backgrounds. We encourage you to apply if you are passionate about customer success and technology, regardless of your previous experiences. Join us in making a difference!

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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