---
title: 'Technical Customer Success Manager, AMER West at Akuity'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-amer-west-akuity-north-america-west-kprzvh13hxq7'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Customer Success Manager, AMER West at Akuity

- **Company:** Akuity
- **Location:** North America - West
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/akuity/jobs/4357784009

## Job description

Technical Customer Success Manager, NA West

Remote -  US or Canada, Pacific or Mountain time zone |  Quarterly Travel

## About Akuity

With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps.

Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.

The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises.

Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.

The Opportunity

As a Technical Customer Success Manager at Akuity you’ll work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally.

## What You’ll Do

- Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
- Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.
- Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
- Drive implementation and onboarding with a focus on accelerating time to value.
- Develop, prepare, and nurture customers for advocacy and long-term partnership.
- Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
- Partner with sales to drive renewals, expansions, and up-sell opportunities.
- Advocate customer needs across product, engineering, marketing, and support teams.
- Manage accounts across different stages of the customer lifecycle.

## What We Look For

Must Have

- 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
- Prior experience working with clients of all sizes.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
- Self-starter with the ability to work independently in a remote environment.
- Naturally curious, eager to learn and adapt in a fast-paced environment.
- Willingness to travel as needed.

## Nice to Have

- 5+ years overall experience in customer-facing roles.
- Technical background, ideally with hands-on knowledge of Kubernetes.
- Familiarity with DevOps, GitOps, or Cloud Native technologies.
- Experience driving adoption, retention, and customer advocacy.
- Up-to-date on the latest trends in the DevOps ecosystem.

Why Akuity?

At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

## About Akuity

## Company Overview
- **One-liner**: Akuity provides an enterprise-grade, AI-powered software delivery platform built on Argo CD and Kargo to automate GitOps, continuous promotion, and incident intelligence for cloud-native teams.
- **Entity Type**: Private (Series A)
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: 2021
- **Founders**: Hong Wang (CEO), Jesse Suen (CTO), Alexander Matyushentsev (Chief Architect)

## Core Business
- **Primary industry/industries**: Software Development, Cloud-Native Infrastructure, DevOps, GitOps
- **Target customers**: B2B; Platform teams, SREs, and DevOps engineers at fast-moving startups to global enterprises managing Kubernetes and cloud-native applications.
- **Mission or purpose statement**: "To modernize the cloud-native application delivery landscape and provide a delightful end-to-end developer experience that just works." [akuity.io](https://akuity.io/company)

## Products & Services
- **Akuity Platform (Enterprise GitOps)**: A managed, enterprise-grade Argo CD implementation that eliminates the operational burden of self-hosting. It provides multi-cluster management, secure projects, auditability, and eliminates the need for upgrades, patching, and scaling. [akuity.io](https://akuity.io/)
- **Kargo (Continuous Promotion)**: An automated, auditable promotion engine that moves applications from development to staging to production without fragile CI/CD scripts. It uses artifacts and commit metadata for full traceability and adds guardrails for safe releases. [akuity.io](https://akuity.io/)
- **Akuity Intelligence (AI SRE)**: An AI-powered module that detects drift and degraded workloads, correlates logs/metrics/events in a single view, and executes automated runbooks to resolve issues, keeping teams aligned via Slack. [akuity.io](https://akuity.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **USD 24.5M** (Series A: $20M led by Lead Edge Capital and Decibel Partners in May 2022; Seed: $4.5M led by Decibel Partners in Oct 2021) [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Notable Investors/Partners**: Lead Edge Capital, Decibel Partners. Advisors include Kelsey Hightower, Shay Banon (Elastic), Greg (former CEO of Mulesoft), and Mallik Mahalingam (VP at Intuit). [akuity.io](https://akuity.io/company)
- **Growth Signals**: Trusted to manage **1 million+ applications**; headcount grew **+17.4% YoY** to 43 employees; operates in 11 countries; job postings increased **+900% YoY**; customer CoreWeave cut onboarding time from days to under an hour. [linkedin.com](https://www.linkedin.com/company/akuityio) [akuity.io](https://akuity.io/)

## Competitive Advantages
- **Founded by the creators of Argo CD**: The team that built the most popular open-source GitOps tool (Argo CD, a CNCF graduated project) also built Akuity, giving them unmatched expertise and credibility in the space.
- **AI-Powered SRE (Akuity Intelligence)**: A unique differentiator that acts as an AI SRE, automatically detecting drift, correlating observability data, and executing runbooks—moving beyond simple deployment to intelligent operations.
- **End-to-End Platform**: Combines continuous deployment (Argo CD), continuous promotion (Kargo), and AI-driven operations in a single managed platform, reducing tool-switching and complexity.
- **Enterprise-Grade by Default**: SOC 2 Type 2 compliant, with built-in guardrails, audit trails, and policy-driven promotions across Kubernetes, VMs, and cloud environments.

## Strategic Focus
- **Scale the Platform**: Continue to grow the number of managed applications (already over 1 million) and clusters, targeting larger enterprise customers.
- **Deepen AI Capabilities**: Expand Akuity Intelligence to further automate incident detection, diagnosis, and remediation, reducing the burden on SRE teams.
- **Expand Global Reach**: With operations in 11 countries and active hiring in EMEA and North America, the company is focused on building a distributed, global team.
- **Open Source Leadership**: Maintain deep ties to the Argo and Kargo open-source communities, driving innovation and adoption while monetizing the enterprise platform.

## Why Work Here
- **Work with the Creators of Argo**: Employees collaborate directly with the co-creators and core maintainers of the Argo project, offering a unique opportunity to shape the future of cloud-native delivery.
- **Remote-First Culture**: The company is remote-first, with employees across the US, EMEA, and Asia. Most roles are fully remote, though there is a physical office in Sunnyvale, CA. [builtin.com](https://builtin.com/company/akuity)
- **High-Growth Environment**: With a 17.4% headcount increase YoY, a 900% increase in job postings, and a platform managing over 1 million applications, the company is in a rapid scaling phase, offering significant career growth opportunities. [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Open Source at the Core**: Employees work directly with the creators and maintainers of the Argo project, contributing to a major CNCF ecosystem. The company is deeply embedded in the open-source community.
- **Global & Remote**: The team spans 11 countries (US, India, China, Canada, Spain, Poland, etc.) and most roles are remote. The company offers flexibility across time zones. [linkedin.com](https://www.linkedin.com/company/akuityio)
- **Notable Perks**: Direct access to Argo co-creators for mentorship; SOC 2 Type 2 compliant infrastructure; modern tech stack (Kubernetes, Go, Argo, Kargo, Terraform, etc.).

## Sources
1. [akuity.io](https://akuity.io/)
2. [akuity.io/company](https://akuity.io/company)
3. [job-boards.greenhouse.io/akuity](http://job-boards.greenhouse.io/akuity)
4. [builtin.com](https://builtin.com/company/akuity)
5. [linkedin.com](https://www.linkedin.com/company/akuityio)

## Other roles at Akuity

- [Staff Engineer](https://feeny.ai/job/staff-engineer-akuity-emea-apac-t3ax33j7nyv7) — EMEA / APAC
- [Enterprise Sales Manager, AMER](https://feeny.ai/job/enterprise-sales-manager-amer-akuity-americas-8mrrzcf7bx96) — Americas
- [Head of Product Marketing](https://feeny.ai/job/head-of-product-marketing-akuity-united-states-and-m0sd8aktynjg) — United States and, Canada
- [Technical Support Engineer, AMER West](https://feeny.ai/job/technical-support-engineer-amer-west-akuity-united-states-yaje89r39317) — United States
- [Community Manager - Open Source](https://feeny.ai/job/community-manager-open-source-akuity-united-states-ygb9ybez0rc4) — United States
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-akuity-united-states-1de92p9x3brr) — United States