---
title: 'Technical Customer Success Manager at Cloudinary'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-cloudinary-united-states-8r4txvapb9cc'
type: 'job'
last_seen: '2026-11-04'
---

# Technical Customer Success Manager at Cloudinary

- **Company:** Cloudinary
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/cloudinary/e8b76222-c0ac-40c5-b589-81a26f1830e7

## Job description

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries – from the smallest Shopify stores to iconic global brands and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current.

The ideal candidate would have a strong interest in both business and technology and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything Cloudinary-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

Responsibilities:

- Oversee the onboarding of new accounts and ensure a successful conclusion
- Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
- Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform
- Nurture the relationship with the customer through ongoing communication and periodic meetings
- Be proactive by looking at usage and drive adoption
- Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance
- Track & monitor customer status, identify areas of concern and pursue growth and up-sell opportunities

About You:

- 3+ year’s experience as a Customer Success Manager in a SaaS company
- 2+Technical background in web/mobile environment preferably including hands-on coding experience
- Excellent written and verbal communication skills
- A strong individual contributor who drives results
- Enjoys working closely with customers to ensure complete satisfaction
- A proven track record of retaining and growing multiple client relationships
- Must be a team player and able to multi-task.

## #LI-BP1

Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.

We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology Top-talent peers 100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

## About Cloudinary

## Company Overview
- **One-liner**: Cloudinary provides an image and video API platform that enables businesses to manage, transform, and deliver visual experiences at scale using AI, automation, and a global CDN.
- **Entity Type**: Private (total funding $100M across 3 rounds)
- **Headquarters**: San Jose, California, USA (with a major office in Petah Tikva, Israel)
- **Founded**: 2012
- **Founders**: Itai Lahan (CEO), Tal Lev-Ami (CTO), Nadav Soferman (CPO)

## Core Business
- **Primary industry**: Technology, Information and Internet
- **Target customers**: B2B – developers, marketers, and brands of all sizes (from SMBs to hyper-growth companies and enterprises)
- **Mission**: “Empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.” [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Products & Services
- **Cloudinary Image**: Automated image transformations, GenAI editing, and optimized delivery for any device, channel, or use case. [cloudinary.com](https://cloudinary.com/)
- **Cloudinary Video**: AI-powered video transcoding, smart cropping, automated subtitles, and optimized delivery. [cloudinary.com](https://cloudinary.com/)
- **Cloudinary AI**: Practical AI built into workflows – AI agents, GenAI tools, content-aware processing, and MCP-ready APIs. [cloudinary.com](https://cloudinary.com/)
- **Digital Asset Management (Agentic DAM)**: A single platform for managing images, videos, and assets with AI agents that organize, find, moderate, and automate workflows. [cloudinary.com](https://cloudinary.com/)
- **Media Workflows**: Low-code/no-code workflow automation with pre-built templates, plus a Moderation Agent that enforces brand standards. [cloudinary.com](https://cloudinary.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric (Private)**: Annual revenue of $86.7M; total funding raised $100M. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
- **Notable Investors / Partners**: Not publicly available in provided sources (the company has completed 3 funding rounds, but specific lead investors are not listed). Partners include integrations with major tech stacks (e.g., MCP server support). [cloudinary.com](https://cloudinary.com/)
- **Growth Signals**:
  - 80 billion assets under management, 11,000+ customers, 3 million developers worldwide. [cloudinary.com](https://cloudinary.com/)
  - Headcount grew 6.4% YoY (+27 people), now employing 377 people across 15 countries. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
  - LinkedIn followers grew 51.5% year-over-year. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
  - Product rating of 4.6/5.0 (171 reviews). [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Competitive Advantages
- **AI-Driven Automation**: Patented image and video processing capabilities combined with GenAI tools that automate transformations, moderation, and delivery. [cloudinary.com/about](https://cloudinary.com/about)
- **Massive Ecosystem**: Trusted by over 3 million developers and 11,000 enterprise brands, creating a strong network effect and community-driven development. [cloudinary.com](https://cloudinary.com/)
- **Developer-First Platform**: Extensive APIs, SDKs, MCP server support, and pre-built integrations make Cloudinary a critical part of the tech stack for many companies. [cloudinary.com](https://cloudinary.com/)
- **Scalability & Performance**: Global CDN and optimized delivery ensure high-performant visual experiences even at massive scales (80 billion assets). [cloudinary.com](https://cloudinary.com/)

## Strategic Focus
- **AI Agents & GenAI**: Embedding practical AI into every workflow (e.g., AI agents for moderation, GenAI editing, content-aware processing). [cloudinary.com](https://cloudinary.com/)
- **Workflow Automation**: Expanding no-code/low-code media workflows to reduce manual effort for marketing and development teams. [cloudinary.com](https://cloudinary.com/)
- **Platform Extensibility**: Connecting deeply with the broader tech stack (LLMs, AI tools, agents) via MCP server APIs and integrations. [cloudinary.com](https://cloudinary.com/)

## Why Work Here
- **Culture**: Described as “positive, energetic, and supportive” with a strong emphasis on collaboration and celebrating skills. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Work Model**: Hybrid model that encourages flexibility and autonomy while balancing in-office collaboration. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Benefits**: Comprehensive health coverage (varies by location), mental health and wellness programs, family-friendly policies (parental leave, flexible arrangements), and four global days off for well-being. [cloudinary.com/careers](https://cloudinary.com/careers)
- **DEI**: Company-wide diversity, equity, and inclusion initiatives; a stated commitment to reflecting the communities they serve. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Hiring Process**: Typically three-stage interview process; feedback-driven decision-making. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Global Team**: Employees span 15 countries; constant connection across time zones. [cloudinary.com/about](https://cloudinary.com/about)
- **Employer Rating**: 3.9/5.0 (155 reviews) with strong scores in Work-Life (4.0), Compensation (3.9), and Culture (3.9). [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Sources
1. [cloudinary.com/about](https://cloudinary.com/about)
2. [cloudinary.com/careers](https://cloudinary.com/careers)
3. [cloudinary.com](https://cloudinary.com/)
4. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
5. [jobs.lever.co/cloudinary](https://jobs.lever.co/cloudinary)

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