---
title: 'Technical Customer Success Manager at Cloudinary'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-cloudinary-united-states-p2txn37hg3kd'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Customer Success Manager at Cloudinary

- **Company:** Cloudinary
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/cloudinary/1d9c4c20-de3d-487e-8251-cb02d2a0b837

## Job description

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion opportunities. This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.

Responsibilities:

- Manage a portfolio of enterprise customers throughout their post-sales journey.
- Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
- Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
- Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
- Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
- Develop and execute customer success plans to increase product adoption and support successful renewals.
- Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
- Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
- Capture customer feedback and share relevant insights with Product and Engineering teams.
- Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

About You:

- 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment.
- Experience managing big enterprise customer relationships and supporting successful renewals.
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications.
- Experience working with technical stakeholders, including developers, architects or engineering teams.
- Experience conducting renewal negotiations from the technical side with the Sales Representative
- Strong customer communication and relationship management skills.
- Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
- Highly organized with the ability to manage multiple customer accounts simultaneously.
- Self-motivated, collaborative and focused on delivering an excellent customer experience.
- Willingness to travel up to 20% as required.

## Preferred Qualifications

- Experience with Digital Asset Management (DAM), media platforms, image or video technologies.
- Familiarity with CDN, cloud or developer-focused technologies.
- Experience working with enterprise SaaS customers.

## #LI-BP1

We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology Top-talent peers 100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

## About Cloudinary

## Company Overview
- **One-liner**: Cloudinary provides an image and video API platform that enables businesses to manage, transform, and deliver visual experiences at scale using AI, automation, and a global CDN.
- **Entity Type**: Private (total funding $100M across 3 rounds)
- **Headquarters**: San Jose, California, USA (with a major office in Petah Tikva, Israel)
- **Founded**: 2012
- **Founders**: Itai Lahan (CEO), Tal Lev-Ami (CTO), Nadav Soferman (CPO)

## Core Business
- **Primary industry**: Technology, Information and Internet
- **Target customers**: B2B – developers, marketers, and brands of all sizes (from SMBs to hyper-growth companies and enterprises)
- **Mission**: “Empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.” [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Products & Services
- **Cloudinary Image**: Automated image transformations, GenAI editing, and optimized delivery for any device, channel, or use case. [cloudinary.com](https://cloudinary.com/)
- **Cloudinary Video**: AI-powered video transcoding, smart cropping, automated subtitles, and optimized delivery. [cloudinary.com](https://cloudinary.com/)
- **Cloudinary AI**: Practical AI built into workflows – AI agents, GenAI tools, content-aware processing, and MCP-ready APIs. [cloudinary.com](https://cloudinary.com/)
- **Digital Asset Management (Agentic DAM)**: A single platform for managing images, videos, and assets with AI agents that organize, find, moderate, and automate workflows. [cloudinary.com](https://cloudinary.com/)
- **Media Workflows**: Low-code/no-code workflow automation with pre-built templates, plus a Moderation Agent that enforces brand standards. [cloudinary.com](https://cloudinary.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric (Private)**: Annual revenue of $86.7M; total funding raised $100M. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
- **Notable Investors / Partners**: Not publicly available in provided sources (the company has completed 3 funding rounds, but specific lead investors are not listed). Partners include integrations with major tech stacks (e.g., MCP server support). [cloudinary.com](https://cloudinary.com/)
- **Growth Signals**:
  - 80 billion assets under management, 11,000+ customers, 3 million developers worldwide. [cloudinary.com](https://cloudinary.com/)
  - Headcount grew 6.4% YoY (+27 people), now employing 377 people across 15 countries. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
  - LinkedIn followers grew 51.5% year-over-year. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
  - Product rating of 4.6/5.0 (171 reviews). [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Competitive Advantages
- **AI-Driven Automation**: Patented image and video processing capabilities combined with GenAI tools that automate transformations, moderation, and delivery. [cloudinary.com/about](https://cloudinary.com/about)
- **Massive Ecosystem**: Trusted by over 3 million developers and 11,000 enterprise brands, creating a strong network effect and community-driven development. [cloudinary.com](https://cloudinary.com/)
- **Developer-First Platform**: Extensive APIs, SDKs, MCP server support, and pre-built integrations make Cloudinary a critical part of the tech stack for many companies. [cloudinary.com](https://cloudinary.com/)
- **Scalability & Performance**: Global CDN and optimized delivery ensure high-performant visual experiences even at massive scales (80 billion assets). [cloudinary.com](https://cloudinary.com/)

## Strategic Focus
- **AI Agents & GenAI**: Embedding practical AI into every workflow (e.g., AI agents for moderation, GenAI editing, content-aware processing). [cloudinary.com](https://cloudinary.com/)
- **Workflow Automation**: Expanding no-code/low-code media workflows to reduce manual effort for marketing and development teams. [cloudinary.com](https://cloudinary.com/)
- **Platform Extensibility**: Connecting deeply with the broader tech stack (LLMs, AI tools, agents) via MCP server APIs and integrations. [cloudinary.com](https://cloudinary.com/)

## Why Work Here
- **Culture**: Described as “positive, energetic, and supportive” with a strong emphasis on collaboration and celebrating skills. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Work Model**: Hybrid model that encourages flexibility and autonomy while balancing in-office collaboration. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Benefits**: Comprehensive health coverage (varies by location), mental health and wellness programs, family-friendly policies (parental leave, flexible arrangements), and four global days off for well-being. [cloudinary.com/careers](https://cloudinary.com/careers)
- **DEI**: Company-wide diversity, equity, and inclusion initiatives; a stated commitment to reflecting the communities they serve. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Hiring Process**: Typically three-stage interview process; feedback-driven decision-making. [cloudinary.com/careers](https://cloudinary.com/careers)
- **Global Team**: Employees span 15 countries; constant connection across time zones. [cloudinary.com/about](https://cloudinary.com/about)
- **Employer Rating**: 3.9/5.0 (155 reviews) with strong scores in Work-Life (4.0), Compensation (3.9), and Culture (3.9). [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)

## Sources
1. [cloudinary.com/about](https://cloudinary.com/about)
2. [cloudinary.com/careers](https://cloudinary.com/careers)
3. [cloudinary.com](https://cloudinary.com/)
4. [linkedin.com/company/cloudinary](https://linkedin.com/company/cloudinary)
5. [jobs.lever.co/cloudinary](https://jobs.lever.co/cloudinary)

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