--- title: 'Technical Customer Success Manager at Doppler' canonical: 'https://feeny.ai/job/technical-customer-success-manager-doppler-united-states-ys0e62bjee5q' type: 'job' last_seen: '2026-10-29' --- # Technical Customer Success Manager at Doppler - **Company:** Doppler - **Location:** United States - **Compensation:** $105k–$140k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.ashbyhq.com/doppler/f1fcee63-86ef-46c5-9f0e-6a63776927a9 ## Job description ## Why Now 2026 has been a breakout year for Doppler. We’ve helped over 78,000 startups and enterprises manage their secrets at scale, and landed our first million-dollar customer. We've shipped some of our most exciting features yet, expanded our customer base, and sharpened our focus like never before. With a strong foundation in community, we're scaling and monetizing with ambitious goals across product, growth, sales, and hiring. The rise of AI tooling has fundamentally expanded who and what has access to your secrets. The stakes have never been higher, and getting it wrong has real consequences. Doppler is the solution to fix this. Simple to adopt, easy to scale, and built for developers, by developers. The momentum is real, and we’re just getting started. ## About Doppler Doppler's mission is to make it easy and secure for software developers of every experience level and teams of any size to manage their app configuration and secrets. But hasn't this been done? Developers tend to be either [struggling with the manual management of .env files](https://www.doppler.com/blog/the-triumph-and-tragedy-of-env-files), or [wrestling with an overly complex secrets manager](https://www.doppler.com/blog/doppler-vs-hashicorp-vault) that's not built for software development. Our team is entrepreneurial, with a bias for action. We never back down from a spirited debate and believe we are all responsible for exploring the hard questions. We value self-awareness and meaningful impact. We are open to unconventional approaches and have learned not to judge a book by its cover. Your time is your most valuable resource, so you set your hours. We use Slack to communicate and default to zero meetings. ## Who We Are Doppler is a developer-first secrets management platform that enables engineers and security teams to securely store their secrets across any cloud infrastructure or deployment environment at scale. ## The Role You will be the driving force of our customer adoption and revenue growth, serving as the primary contact for our mid-market and small-business/startup customers. Your role extends beyond traditional account management and customer success; you will lead and improve onboarding, implementation of Doppler, and growth of the Doppler platform. Collaborating with Sales, Support, Product, and Finance teams, you'll ensure a seamless customer experience, increasing adoption and delivering exceptional time-to-value. In this dynamic role, you’ll become the day-to-day liaison, building trusted relationships and playing a pivotal role in our customers’ success and Doppler’s revenue growth. As a Technical Customer Success Account Manager, you'll oversee a diverse portfolio of customers at various stages of their Secrets Management journey. You'll have the opportunity to engage with every team and connect with all our awesome Dopplerites! ## About the Team We’re a security-first, developer-obsessed organization that genuinely cares about the quality of what we build and the success of our customers. We collaborate with as little ego as possible and constantly try to improve how we work and deliver software. We understand that people are complex and unique. We are looking for curious and empathetic individuals dedicated to providing outstanding customer experiences. This position offers a unique opportunity to build out the success motion at Doppler and you’ll have the opportunity to work with some of the most innovative companies. What you’ll do: - Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end. - Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sales cycle for renewals and upgrades to drive retention and growth. - Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap. - Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles. You should be technical enough to walk people through troubleshooting or integrations. - Customer Advocacy: Gather and analyze customer feedback and develop case studies. What you’ll bring to the table: - 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products. - Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success. - Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals. - Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives. - Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment and excited to make a meaningful impact as Doppler scales. - Humble approach to knowledge gaps, unafraid to say “I don’t know,” and embracing opportunities for growth and learning. Bonus: - Experience working at a startup or being an early hire at a company is a plus. What does growth look like: - In this role, you will have the opportunity to build and lead Doppler’s customer success strategy and operation. - You will have the opportunity to influence our product vision and roadmap by gathering, analyzing, and championing customer feedback. Salary: $105k - $140k OTE (80-20 split) ## Benefits - Premium health insurance (medical, dental, vision) - Guilt-free Unlimited PTO - 3-week minimum strongly encouraged! - Upward Mobility - Learning and Development Stipend - Wealth Advisor - 401k - Pregnancy & Family Leave - Fertility & Adoption Benefits - Equal Compensation (regardless of gender or race) For a full list of our benefits check our [Perks Notion Page](https://dopplerteam.notion.site/Perks-15eb027f917d4b3bac69d0186115d7de). Closing We've built a great product our customers love. Our churn is low, and active usage continues to rise. We just need to amplify our reach to educate the market that secrets management can be fast, secure, and affordable for teams and organizations of any size. And most importantly, we need to continue encouraging Developers to stop adhering to archaic insecure standards such as manually managing .env file formats. Are you passionate about developer-focused products and ready to join an amazing team? Then we want to hear from you! A final note - we highly encourage you to apply for this role, even if you don't feel entirely qualified, or entirely sure. You never know! ## About Doppler ## Company Overview - **One-liner**: Doppler provides a developer-first, cloud-based secrets management platform that helps teams secure, sync, and automate application configuration and secrets across environments and infrastructure. - **Entity Type**: Private (Seed & Series A funded; Y Combinator W19 batch) - **Headquarters**: San Francisco, California, United States - **Founded**: 2018 - **Founders**: Brian Vallelunga (Founder & Chairman) and Thomas Piccirello (Co-Founder) ## Core Business - Primary industry: Cybersecurity / DevOps / Software Development - Target customers: B2B – DevOps and security teams, from startups to enterprises, managing secrets for humans, pipelines, and AI agents - Mission or purpose: "To secure the world's secrets" and empower developers with a secrets manager they love using ## Products & Services - **[Doppler Secrets Management Platform]**: SaaS platform that centralizes secrets (API keys, database credentials, tokens) and provides CLI, API, and integrations with CI/CD tools, cloud providers (AWS, GCP, Azure), and frameworks. Features include Git-style activity logs with rollback, secrets referencing, webhooks, and role-based access controls. ## Market Standing - **Valuation/Market Cap**: Not disclosed; raised $28.9M in total funding - **Key Metric**: Annual Revenue ~$3.3M (estimated) OR Total Funding $28.9M - **Notable Investors/Partners**: CRV (led Series A), Sequoia Capital (led Seed), Google Ventures (venture round). Partners include major cloud providers (AWS, GCP, Azure). - **Growth Signals**: 76,000+ organizations using the platform; 75B+ secrets read every month; employee headcount of 25 with 14.6% YoY growth; SOC 2 and ISO compliant; 99.99% historical annual uptime. ## Competitive Advantages - Developer-first design philosophy: built by developers for developers, making security as appealing as productivity. - Integrations with virtually all major DevOps and cloud tools, simplifying adoption. - Strong adoption velocity (76K+ orgs) and usage volume (75B secrets/month) indicate product-market fit. - Transparent, remote-first culture that attracts top talent from companies like HashiCorp, GitLab, and Google. - User-based pricing with no extra cost for non-human identities (machines, AI agents). ## Strategic Focus - Scaling the platform to support AI agents and automated workflows alongside human access. - Maintaining simplicity and developer delight as they expand into enterprise compliance (SOC 2, ISO). - Investing in people and culture to sustain rapid growth without sacrificing quality. - Continually expanding integrations and cloud provider partnerships. ## Why Work Here - **Remote-first**: Company operates fully remote across all 50 US states, with flexibility to optimize work around life. - **Culture**: Values "Own your impact," "No jerks," "Don't settle," and "Build for developers." Emphasis on psychological safety, direct feedback, and learning from failures. - **Perks & Benefits**: Unlimited PTO, competitive salary (gold standard for global tech comp), top-tier 401k, medical/dental/vision/life/disability insurance, annual L&D stipend, financial advisor, family planning & leave. - **Work style**: Zero-meeting default, async communication via Slack, emphasis on deliverables over desk time, 30% time for exploratory work. - **Engineering culture**: Small, entrepreneurial team with bias for action; documented decision-making; 10% compounding time for personal growth. ## Sources 1. [doppler.com/careers](https://www.doppler.com/careers) 2. [doppler.com](https://www.doppler.com/) 3. [doppler.com/about](https://www.doppler.com/about) 4. [linkedin.com/company/dopplerhq](https://www.linkedin.com/company/dopplerhq) 5. [ycombinator.com/companies/doppler/jobs](https://www.ycombinator.com/companies/doppler/jobs) ## Other roles at Doppler - [Sr. Account Manager - Renewals/Expansion](https://feeny.ai/job/sr-account-manager-renewals-expansion-doppler-united-states-1h1d7k7pekvg) — United States - [Head of Sales](https://feeny.ai/job/head-of-sales-doppler-united-states-ysq7mqz1zbny) — United States - [General Application](https://feeny.ai/job/general-application-doppler-united-states-3wek20pgpsep) — United States - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-readme-united-states-y83jc3b2rvpp) — United States - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-miovision-north-western-c3a8s2g259q6) — North Western, United States - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb) — San Francisco, CA - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-cloudinary-san-jose-p2txn37hg3kd) — San Jose, CA - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-avepoint-barcelona-yx13w1cwwjct) — Barcelona, Spain / Milano Milan, Italy - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-duranta-seattle-gf39j62x6h16) — Seattle, WA - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-neuroscale-ai-united-states-87gbsxx7bbeh) — United States