--- title: 'Technical Customer Success Manager - EMEA at Posthog' canonical: 'https://feeny.ai/job/technical-customer-success-manager-emea-posthog-emea-9a6s16zp4z9g' type: 'job' last_seen: '2026-09-10' --- # Technical Customer Success Manager - EMEA at Posthog - **Company:** Posthog - **Location:** EMEA - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/posthog/0be1b52c-2401-4ae2-b7fc-5d018c1ff96f/application **Skills:** PostHog Products, SQL, Product Analytics, Session Replay, Configuration Best Practices, Technical Troubleshooting, Developer Tools, Pre-sales Experience, Technical Account Management, Feature Flags, A/B Testing, Data Warehouses, Data Pipelines > The Technical Customer Success Manager manages relationships with 25-40 paying customers in the $20k-$100k+ ARR range, focusing on retention, growth, and technical support. The role involves troubleshooting issues, advising on configuration, and acting as the primary point of contact for user success while collabora... ## Job description ## About PostHog Product development used to mean manually writing code, running analysis, diagnosing bugs, and rolling out changes using dozens of tools. PostHog makes products [self-driving](https://posthog.com/self-driving). It's the only platform that acts like a co-pilot for you (and your AI agents) to do it all – autonomously. We started with open-source product analytics, [launched out of Y Combinator's W20 cohort](https://posthog.com/handbook/story). We've since shipped [more than a dozen products](https://posthog.com/products), including: - [PostHog Desktop](https://posthog.com/desktop), the only AI devtool that understands your product, not just your codebase. - [A built-in data warehouse](https://posthog.com/docs/data-warehouse), so users can query product and customer data together using custom SQL insights. - [PostHog AI](https://posthog.com/ai), an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. We are: - Product-led. More than 450,000 organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. - [Default alive](https://paulgraham.com/aord.html). Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. - Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and [being as weird as possible](https://posthog.com/deskhog). Things we care about - Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our [public company handbook](https://posthog.com/handbook). Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. - Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. [Engineers lead product teams](https://posthog.com/handbook/wide-company) and [make product decisions](https://posthog.com/handbook/which-products). Teams are flexible and easy to change when needed. - Shipping fast: [Why not now?](https://posthog.com/handbook/values#why-not-now) We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of [cracked engineers](https://posthog.com/founders/cracked-manifesto) who can outship much larger companies because they own their products end-to-end. - Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are [meeting-free days](https://posthog.com/handbook/company/culture#were-on-the-makers-schedule), and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. - Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. - Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an [objectively unnecessary developer toy](https://posthog.com/deskhog) with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. Who we’re looking for - A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth. - You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help. - No going away and asking an expert by default. You will be the expert! - You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term. ## What you’ll be doing You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before! It'll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations). Day to day, it looks like: - Building relationships with your users. You should know who the key people are at each company, and they should know you. - Owning their feedback and making sure it gets to the wider PostHog team. - Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support. - Being super responsive to their Slack messages, support tickets, and emails. - Being their favorite ever Customer Success person to work with! More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it! [Read this blog to find out more!](https://posthog.com/blog/customer-success-at-posthog) This role comprises a base salary component, plus a [bonus](https://posthog.com/handbook/cs-and-onboarding/how-we-work#how-contractual-bonus-works---technical-csms) for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20). ## What you won’t be doing ❌  Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product. ❌  Aggressively pursuing expansion opportunities. This role is primarily focused on retention. ## Requirements - Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products. - You get how product teams work. You know the roles, how they collaborate, and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better. - Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on. - Able to work at scale. You'll have around 40 customers. You can't treat them all the same, and you won't try to. ## Nice to have - Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. - You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! ## #LI-DNI ## About Posthog ## Company Overview - **One-liner**: PostHog is an open-source product analytics platform that provides a suite of tools for product engineers to build, analyze, and improve their products. - **Entity Type**: Private (revenue over $50M, default-alive, venture-backed) - **Headquarters**: Fully remote (team distributed across 20+ countries, no central office) - **Founded**: 2020 - **Founders**: Not publicly available in provided sources ## Core Business - **Primary industry**: Product analytics, developer tools, data infrastructure - **Target customers**: B2B, enterprises, SMBs, and startups – especially product engineers and data teams - **Mission**: "Help product engineers build successful products" [[posthog.com/about]](https://posthog.com/about) ## Products & Services - **Product Analytics**: Core analytics tool for tracking user events, funnels, retention, and insights. SaaS with self-hosted option. - **Session Replay**: Record and replay user sessions to understand behavior. - **Feature Flags**: Gradually roll out features and experiment with A/B testing. - **Data Warehouse & CDP-lite**: Managed warehouse with 120+ integrations, SQL editor, BI, and a customer data platform layer. - **A/B Testing**: Native experimentation tool integrated with feature flags. - **API & Webhooks**: Programmatic access and event streaming. - **Error Tracking & App Monitoring**: (Product OS suite) – observability and exception tracking. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue > $50M (stated on careers page) [[posthog.com/careers]](https://posthog.com/careers) - **Notable Investors/Partners**: Y Combinator (used by 65% of each batch); investors and partners are not detailed in provided sources. - **Growth Signals**: 190,254+ customers; 98% use the free tier; company has grown to 200+ team members; highly transparent (public handbook, roadmap, and salary calculator). ## Competitive Advantages - **Open-source core**: Codebase publicly auditable, fostering trust and community contributions. - **Extreme transparency**: Public salary calculator, company handbook, roadmap, and even investor communications. - **Usage-based pricing**: Generous free tier (1M events/mo), matches cheapest major competitor, no sales calls required. - **Wide product suite**: Single platform replaces multiple tools (analytics, session replay, feature flags, data warehouse, etc.). - **Remote-first culture**: 100% remote, global team, asynchronous communication, and no micromanagement. ## Strategic Focus - **Current priorities**: Continuing to expand the "Product OS" suite to cover every tool a product engineer needs; maintaining razor-thin pricing to drive scale; fostering an autonomous small-team structure to ship fast. - **Growth direction**: Deepening integrations and data connectivity, moving upmarket with enterprise features while preserving self-serve, and expanding AI/observability products. ## Why Work Here - **Remote-first**: Fully remote with no geo-restrictions; $300/mo co-working budget and $1,500/quarter travel budget for team meetups. - **Culture**: "We're weirdos, low egos, and biased for action." Two meeting-free days per week (Tuesdays and Thursdays). - **Benefits**: Unlimited PTO (minimum 25 days/year), generous parental leave, yearly company off-sites and hackathons, $1,000 paid SuperDay for candidates. - **Equity**: 10-year exercise window, double-trigger acceleration, employee secondaries (first tender offer in 2025). - **Transparent pay**: Salary and equity ranges publicly listed (e.g., Product Engineer: $270,750 – $296,400 + significant equity). Full calculator available before applying. - **Autonomy**: Organized into small, autonomous teams (like "startups within a startup") with direct reporting to execs and minimal hierarchy. ## Sources 1. [posthog.com/about](https://posthog.com/about) – Company overview and mission 2. [posthog.com/](https://posthog.com/) – Homepage with product details and pricing 3. [posthog.com/careers](https://posthog.com/careers) – Revenue, team size, compensation, and interview process 4. [posthog.com/handbook/company/culture](https://posthog.com/handbook/company/culture) – Remote culture, transparency, and values 5. [posthog.com/handbook/wide-company](https://posthog.com/handbook/wide-company) – Small team structure and autonomy ## Other roles at Posthog - [Technical Staff Writer (Blogs & Newsletters)](https://feeny.ai/job/technical-staff-writer-blogs-newsletters-posthog-remote-5hyexpad1mbz) - [ClickHouse Operations Engineer](https://feeny.ai/job/clickhouse-operations-engineer-posthog-remote-4x8ssmszh6nw) - [AI Research Engineer](https://feeny.ai/job/ai-research-engineer-posthog-united-kingdom-gf7t35c07qca) — United Kingdom - [Backend Engineer - Ingestion (Europe/UK timezone)](https://feeny.ai/job/backend-engineer-ingestion-europe-uk-timezone-posthog-emea-kyrawp388h15) — EMEA - [Site Reliability Engineer (US - Central/Eastern time)](https://feeny.ai/job/site-reliability-engineer-us-central-eastern-time-posthog-united-states-k4f719bsnatj) — United States - [Site Reliability Engineer (US - Pacific time)](https://feeny.ai/job/site-reliability-engineer-us-pacific-time-posthog-san-francisco-6nghzs9t9vky) — San Francisco, CA - [Business Development Lead - Americas](https://feeny.ai/job/business-development-lead-americas-posthog-remote-fy9d95v4emms) - [Technical Customer Success Manager - Americas](https://feeny.ai/job/technical-customer-success-manager-americas-posthog-remote-v3cxmnx5bvbm) - [Technical Account Executive - EMEA](https://feeny.ai/job/technical-account-executive-emea-posthog-remote-tn3cyt05ayav)