---
title: 'Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years at Neuron 7'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-enterprise-ai-saas-platform-8-years-neuron-7-t7b7fz4nk1x7'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years at Neuron 7

- **Company:** Neuron 7
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-29
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/neuron7/3f9e3741-4544-4061-a21a-69ea0a3e68be

## Job description

Technical Customer Success Manager – Enterprise AI & SaaS Platform Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds. We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.

## About the Role

We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations. This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions. You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance. This role requires expertise in: AI, Generative AI, Agentic AI, LLMs, and NLP technologies Enterprise SaaS implementations and customer onboarding Field Service, Customer Service, and Service Operations workflows CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX Enterprise integrations, APIs, and data onboarding Technical solution design and deployment Change management and user adoption programs

## Responsibilities

You will lead: Customer onboarding and implementation of Neuron7 AI solutions Integration of CRM and service management platforms with Neuron7 products Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams AI solution deployment, configuration, testing, and adoption Customer workshops and technical solution reviews Definition and measurement of ROI, business outcomes, and adoption KPIs AI-powered service transformation initiatives for customer service and field service teams Executive stakeholder management and customer success planning Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams Product feedback and enhancement recommendations based on customer requirements Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

## Qualifications

8+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations Experience managing enterprise software implementations and cross-functional programs Ability to engage both technical and business stakeholders Strong analytical and data-driven decision-making skills Experience managing globally distributed teams and customer programs Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

## Nice to Have

Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments Understanding of APIs, integrations, and enterprise data ecosystems What Success Looks Like Customers successfully adopt and scale Neuron7 AI solutions AI-powered workflows drive measurable improvements in service KPIs Strong executive relationships and customer advocacy Successful enterprise deployments and long-term customer retention Expansion of AI use cases across customer organizations At Neuron7.ai, you'll help shape how enterprises use Agentic AI to transform customer service, technical support, and field service operations at scale.

## About Neuron 7

## Company Overview
- **One-liner**: Neuron7.ai helps enterprises turn disconnected service data and expertise into AI agents that diagnose and resolve complex technical issues in seconds.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2020
- **Founders**: Niken Patel (CEO) and Vinay Saini (Head of Customer and Product Delivery)

## Core Business
- **Primary industry**: AI-powered resolution intelligence for field service, technical support, and customer care.
- **Target customers**: Fortune 1000 enterprises managing complex technical equipment – medical devices, high-tech manufacturing, industrial systems, payment technology, telecom.
- **Mission**: Make expertise scalable by capturing and operationalizing tribal knowledge across service teams.

## Products & Services
- **[Neuron7 Platform](https://www.neuron7.ai/)**: A resolution intelligence layer that ingests structured and unstructured data (product manuals, support tickets, device logs, resolutions) and connects to existing CRM/FSM systems (Salesforce, ServiceNow, SAP, Microsoft). Delivers deterministic root-cause guidance, predictive failure alerts, and guided troubleshooting.
- **[Neuro AI Agent](https://www.neuron7.ai/)**: A next-generation AI agent that reasons, guides, and resolves complex service issues in real time, moving beyond search and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$44M (Series B)** led by Smith Point Capital (founded by former Salesforce Co-CEO Keith Block), with participation from Nexus Venture Partners, Battery Ventures, and ServiceNow Ventures. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
- **Notable Investors/Partners**: Smith Point Capital, Nexus Venture Partners, Battery Ventures, ServiceNow Ventures. Microsoft recognized Neuron7 as a Partner of the Year finalist.
- **Growth Signals**:
  - 90%+ resolution accuracy in complex technical environments.
  - 46% faster resolutions, 24% lower parts cost, 14-point CSAT lift.
  - Deployed across 8,000+ technicians in 60+ regions.
  - Headcount ~129 employees (PitchBook) – growing with roles in engineering, customer success, and forward deployment.

## Competitive Advantages
- **Service Expertise Graph**: Built from actual case history, not just document search. Provides deterministic, grounded resolution guidance that improves with every closed case.
- **Predictive intelligence**: Predicts failures before they occur, reducing downtime and revisits.
- **No replacement of existing systems**: Operates as an intelligence layer on top of Salesforce, ServiceNow, SAP, etc., with pre-built connectors requiring no custom development.
- **Rapid deployment**: Pilots in weeks, not months.

## Strategic Focus
- Scaling AI agents (Neuro) for increasingly complex service operations across high-value industries.
- Deepening integrations with enterprise CRM/FSM ecosystems.
- Expanding geographic presence (roles in Bangalore, India, and remote U.S.).

## Why Work Here
- **Culture**: Founded by leaders with deep enterprise service experience; emphasis on operational intelligence and AI innovation.
- **Work Policy**: Hybrid roles in San Jose (HQ) and Bangalore; remote options available for certain positions (e.g., Technical Customer Success Manager – USA). [builtin.com](https://builtin.com/company/neuron7ai)
- **Notable perks**: Opportunity to work on cutting-edge AI/ML for mission-critical enterprise problems; collaboration with Fortune 1000 customers; fast-growing startup with strong investor backing.
- **Engineering culture**: Focus on AI, NLP, full-stack engineering, and forward deployment; roles include Lead Software Engineer, Principal Architect, Senior Forward Deployment Engineer.

## Sources
1. [neuron7.ai](https://www.neuron7.ai/)
2. [neuron7.ai/about-us](https://www.neuron7.ai/about-us)
3. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
4. [builtin.com](https://builtin.com/company/neuron7ai)
5. [jobs.lever.co/neuron7](https://jobs.lever.co/neuron7)

## Other roles at Neuron 7

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