---
title: 'Technical Customer Success Manager at Neuroscale AI'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-neuroscale-ai-united-states-87gbsxx7bbeh'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Customer Success Manager at Neuroscale AI

- **Company:** Neuroscale AI
- **Location:** United States
- **Compensation:** $100k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-01-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/neuroscale/bb159963-c098-47ca-a9b6-57bdff1cdb15

## Job description

## About Neuroscale

Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction.

We’re backed by top operators and investors, and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract.

We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals.

## The Role

We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature. This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success. You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.

## What You'll Do & Own

- Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps
- Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria
- Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT
- Drive technical confidence during sales cycles and help advance deals toward signature
- Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly
- Troubleshoot issues and guide prospects through real world workflows
- Support and validate common ATS integration patterns and deployment configurations
- Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value
- Lead training sessions, onboarding calls, office hours, and enablement initiatives
- Create and maintain enablement materials, best practices, and usage guidance
- Monitor usage and adoption to identify risks and expansion opportunities early
- Support integrations with ATS platforms and related HR systems
- Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows
- Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required
- Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions
- Synthesize feedback into clear, actionable inputs for Product and Engineering
- Build a tight feedback loop from customer calls to prioritized product and process improvements
- Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators
- Help define and evolve customer success metrics as the company scales

What Success Looks Like

- You run demos independently and reliably across multiple buyer personas
- Implementations and ATS integrations are completed with minimal friction
- Customers achieve fast time to value and demonstrate strong early adoption
- Clear customer feedback themes flow consistently into Product and Engineering
- Sales cycles move faster due to strong technical confidence and execution

## Who You Are

- 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
- Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression
- Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments
- Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
- Excellent verbal and written communication skills with executive presence and strong storytelling ability
- Thrive in a high-ownership, fast-paced startup environment with evolving priorities

Bonus Points

- Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
- Experience supporting enterprise customers, security reviews, and implementation constraints
- Prior exposure to AI enabled products, automation platforms, or data heavy workflows

What’s in It for You

- Be a foundational hire shaping how customers experience Neuroscale from day one
- Work directly with Sales, Product, and Engineering to influence roadmap and growth
- Zero bureaucracy, high trust, and a strong culture of ownership and execution
- Base Salary: $100K–$150K
- Performance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc)
- Benefits: Medical, dental, vision, 14-days of PTO accrued annually
- Learning: At least $2,000 per year for courses, events, books, and growth communities
- Tools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want
- Workspace: Monthly co-working or home office stipend
- Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)
- Growth path: Clear, fast-track path to a Head of Customer Success as we scale the team

## Equal Opportunity

Neuroscale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and walks of life — including but not limited to race, gender, age, religion, sexual orientation, and disability status.

## About Neuroscale AI

## Company Overview
- **One-liner**: Neuroscale AI builds AI-powered recruiting technology. Its flagship platform, Arbi, transforms talent acquisition by enabling intelligent sourcing, automated multi-channel outreach, and AI-powered candidate screening.
- **Entity Type**: Private (Funding stage not disclosed)
- **Headquarters**: Sterling, Virginia, United States
- **Founded**: 2024
- **Founders**: Ishan Jadhwani (CEO), Cameron Wolfe (CTO)

## Core Business
- **Primary industry**: Artificial Intelligence / HR Tech / Recruiting Software
- **Target customers**: B2B – recruiting teams at startups, SMBs, enterprises, staffing agencies, and government organizations
- **Mission**: “The only advantage in hiring, is speed.” (LinkedIn tagline)

## Products & Services
- **[Arbi](https://neuroscale.ai)**: AI recruiting platform (SaaS) that unifies:
  - **Sourcing** – Talent discovery across 900M+ profiles from 30+ data sources with precision filters based on demonstrable impact.
  - **Sequences** – Multi-channel automated outreach (email, social) with hyper-personalization and performance analytics.
  - **Agents** – AI-powered candidate screening with explainable, structured evaluation and custom scoring rubrics.
  - **Signals** – Real-time person and company intelligence built into sequences and agents.
  - Integrates with 50+ ATS platforms (Greenhouse, Ashby, Lever, Bullhorn, Workday, etc.) and email providers.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Not publicly available (annual revenue not disclosed; total funding not disclosed)
- **Notable Customers/Partners**: NVIDIA, Deloitte, Palantir, U.S. Air Force (cited on website FAQ). Integrations with major ATS providers.
- **Growth Signals**:
  - Headcount grew ~475% year-over-year (from 3 to 17–23 employees as of early 2026)
  - LinkedIn followers grew 658% in the last year
  - Active hiring for senior leadership roles: CTO, Director of Engineering, Founding Data Engineer, etc.

## Competitive Advantages
- AI with **explainable scoring** – clear reasoning for every match or rejection, avoiding black-box screening.
- **Enterprise-grade security** – SOC 2 Type 2, ISO 27001+, GDPR, CCPA compliance; supports on-premise deployment, SSO, SCIM, and audit logs.
- **Multi-channel outreach** automates email and social in one platform, reported to achieve 65% higher reply rates.
- **Unified system of action** replacing multiple point tools (sourcing, screening, outreach) with a single workflow.

## Strategic Focus
- Automate the entire recruiting pipeline end-to-end – from discovering talent to booking interviews.
- Expand AI agent capabilities for deeper candidate research and qualification.
- Continue building data signals and integrations to serve enterprise and government clients.

## Why Work Here
- **Culture**: Early-stage, high-growth startup with significant ownership opportunities. Employees report a science-driven approach to recruiting.
- **Work policy**: Hybrid (Reston, VA office) and remote roles available across the USA; some positions are fully remote.
- **Engineering team**: Uses modern stack (Python, TypeScript, React, Docker, Kubernetes, PostgreSQL, ClickHouse, NLP, LLMs). Actively building AI agents and data infrastructure.
- **Notable perks**: Not extensively documented, but roles include equity, flexible work, and direct impact on product direction. Current open roles: Founding Data Engineer, Founding Software Engineer, CTO, Director of Engineering, QA Engineer, Technical Customer Success Manager, and more.

## Sources
1. [neuroscale.ai – Homepage & Schema](https://neuroscale.ai)
2. [Built In – Neuroscale Careers & Profile](https://builtin.com/company/neuroscale)
3. [LinkedIn – Neuroscale AI Company Page](https://www.linkedin.com/company/neuroscale)
4. [Docs – Neuroscale AI](https://docs.neuroscale.ai)
5. [Apollo.io – Neuroscale AI Profile](https://www.apollo.io/companies/neuroscale/neuroscale-ai) (via search results)

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