---
title: 'Technical Customer Success Manager at Phonely'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Customer Success Manager at Phonely

- **Company:** Phonely
- **Location:** San Francisco, CA
- **Compensation:** $100k–$150k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-29
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/phonely/c2114fa8-32bd-4857-8909-6a31a0e54e87

## Job description

## About Phonely

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible - and we need someone who can orchestrate complex customer deployments, align teams, and keep everything moving without losing the human touch. Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started.

## About the role

We are looking for a Technical Customer Success Manager who comes from a project management background and knows how to drive complex, multi-stakeholder work across the finish line. This is not a traditional CSM role. You will be the connective tissue between our customers, our engineering team, and our product team - translating business needs into technical plans and holding everyone accountable to outcomes. You will own a book of accounts from onboarding through expansion. You will need to get comfortable with APIs, webhooks, and modern SaaS infrastructure - not to write production code, but to understand what is being built and advocate effectively for your customers.

## What you’ll do

- Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
- Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
- Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
- Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
- Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
- Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
- Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned

## What you’ll bring

- 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
- Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
- Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
- Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
- Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
- Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch

## What you’ll bring

- Experience at a SaaS, AI, or developer-tools company
- Background in solutions engineering, technical consulting, or implementation
- You have built something - a company, a product, a project that did not exist before

## Why join Phonely

We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco - meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the founders and have real ownership over how we support and grow our customers.

## About the interview

Interview Process

- 15-min intro call to evaluate fit
- Deep dive into your experience with a team member
- Case study
- Final conversation with leadership

## About Phonely

## Company Overview
- **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2023
- **Founders**: Not publicly listed (CEO: William Bodewes)

## Core Business
- **Industry**: Voice AI / Customer Communication Automation
- **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers.
- **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about)

## Products & Services
- **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/)
- **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels.
- **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations.
- **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools.
- **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely)
- **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total).
- **Growth Signals**:
  - **10,000+** businesses using the platform
  - **100,000+** calls per day processed
  - **70%** reduction in operational costs reported by customers
  - **70%** of businesses set up in less than 5 minutes
  - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator.

## Competitive Advantages
- **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human.
- **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice.
- **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance.
- **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams.
- **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible.

## Strategic Focus
- **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance.
- **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance).
- **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success.
- **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective.

## Why Work Here
- **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments).
- **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.”
- **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises.
- **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction.
- **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions.
- **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication.

## Sources
1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/)
2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about)
3. [Phonely Careers Page](https://www.phonely.ai/careers)
4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely)

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