---
title: 'Technical Customer Success Manager at Syndigo'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-syndigo-chicago-cr777ckf31em'
type: 'job'
last_seen: '2026-11-12'
---

# Technical Customer Success Manager at Syndigo

- **Company:** Syndigo
- **Location:** Chicago, IL
- **Compensation:** $16k–$80k
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-12
- **Apply:** https://syndigo.com/open-positions/?gh_jid=6240025004

## Job description

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at [www.syndigo.com](https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.syndigo.com%2F&data=05%7C02%7CBrianna.Sprutta%40syndigo.com%7Cb92e522c65a84b3d2ca808df090f6260%7Cf97df943e0064ddb89ab7c266ca1e0bd%7C0%7C0%7C639239633817574419%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ygxbt7gDOgqiIyaC4QfJm2kukJkN9xSURHy78IEaEOQ%3D&reserved=0).

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

Customer Value & Outcomes

- Own the end-to-end success of assigned accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on business impact, value realization, and strategic alignment

-

Translate Ratings & Reviews performance into measurable outcomes (conversion, engagement, content coverage)

Relationship Management

- Build and maintain trusted relationships across all levels, including Director, VP, and C-level stakeholders
- Serve as the primary point of contact and escalation owner for assigned accounts
- Lead structured business reviews (QBRs) that highlight performance, insights, risks, and opportunities
- Expand relationships beyond day-to-day contacts to increase account penetration and influence

Adoption, Enablement, & Retention

- Drive deep adoption of Ratings & Reviews and broader Syndigo solutions across teams and use cases
- Provide consultative guidance and training on platform capabilities, best practices, and optimization strategies
- Identify adoption barriers, technical challenges, and risks, and proactively develop mitigation plans
- Partner with customers to increase UGC collection, syndication, and overall program performance
- Document account health and risk signals within tools like ChurnZero and lead proactive engagement strategies

Growth & Expansion

- Identify expansion opportunities through value discovery and product alignment
- Partner with Account Executives to support upsell and cross-sell initiatives across Syndigo solutions
- Generate qualified leads based on customer needs, performance gaps, and strategic priorities

Advocacy

- Identify and develop customer advocates within your portfolio
- Drive participation in case studies, testimonials, events, and advisory boards
- Proactively manage advocacy risk and strengthen long-term customer relationship

Cross-Functional Leadership

- Act as the voice of the customer internally, influencing Product, Support, and Services teams
- Coordinate internal resources to deliver a seamless, high-quality customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

- 4+ years of experience in Customer Success, Account Management, or related SaaS roles
- Experience managing a book of business in the $2–$3M ARR range
- Excel competency and knowledge of HTML, CSS, JSON
- Experience managing complex accounts with measurable success in retention and growth
- Experience working cross-functionally in fast-paced, high-growth environments
- Strong ability to communicate technical concepts and troubleshoot platform-related challenges
- Proven ability to drive product adoption and articulate ROI to executive stakeholders
- Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
- Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
- Knowledge of the CPG or retail industry (preferred but not required)
- Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

Budgeted Salary Range (not including eligible commission): $72,000—$80,000 USD

Commission: $16,000—$16,000 USD

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

## GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our [Job Applicant Privacy Notice](https://syndigo.com/legal/job-applicant-privacy-notice/).

## About Syndigo

## Company Overview
- **One-liner**: Syndigo provides a unified Product Experience Cloud platform that manages, syndicates, and optimizes product data for brands and retailers across the global commerce ecosystem.
- **Entity Type**: Private (backed by The Jordan Company, L.P.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1973
- **Founders**: Not publicly available (the company has evolved through multiple acquisitions and iterations)

## Core Business
- **Primary industry**: Product Information Management (PIM), Product Content Syndication, Digital Asset Management (DAM), Master Data Management (MDM), and Commerce Data Analytics.
- **Target customers**: B2B, primarily serving large enterprise brands and retailers across grocery, foodservice, hardlines, home improvement, oil & gas, pet, health & beauty, automotive, apparel, electronics, and healthcare.
- **Mission/purpose**: To bring clarity and control to a fragmented commerce landscape by unifying product data, powerful connections, and purpose-built AI into a single, adaptive platform. Their vision is to power the future of commerce by transforming product data into dynamic experiences.

## Products & Services
- **[Syndigo Product Experience Cloud](https://syndigo.com/)**: A composable platform that centralizes product and vendor data (descriptions, images, specs, pricing), enables rapid product launches across any channel, and provides real-time analytics for performance tracking.
- **Product Content Syndication**: A network connecting 15,000+ global brands and manufacturers with 3,500+ global retailer recipients to ensure consistent product data across all digital and physical shelves.
- **Master Data Management (MDM)**: Unifies product, customer, supplier, and location data into a trusted master with built-in quality, standards, and stewardship.
- **Digital Asset Management (DAM)**: Manages and publishes digital assets at scale (over 330 million assets published).
- **Analytics & Insights**: Provides daily data quality checks and real-time analytics to help brands and retailers understand what’s working and make faster decisions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric**: Serves more than 15,000 global brands and manufacturers, connects with 3,500+ global recipient connections, and supports 18,000+ global enterprises. Over 330 million assets published and more than 1 million daily data quality checks run.
- **Notable Investors/Partners**: Parent company is The Jordan Company, L.P. Key leadership includes CEO Simon Angove, CTO Abhi Ananth, CFO Michael Ruderman, CPO Ryan Peisel, CMO Leah Allen, CPO Alex Kewney, and others listed on their [leadership page](https://syndigo.com/about-us/).
- **Growth Signals**: 1,400+ global employees, 14 countries represented, strong LinkedIn follower growth (+24.6% yearly), active hiring across multiple roles (Senior Data Scientist, Senior Software Engineer, Enterprise Customer Success, etc.), and a focus on expanding their AI capabilities and composable platform.

## Competitive Advantages
- **Scale of Network**: Operates the industry’s largest e-commerce recipient network, connecting thousands of brands and retailers, creating a powerful network effect.
- **Composable Platform**: Offers a modular, flexible solution that can be tailored to specific business needs, unlike monolithic legacy systems.
- **Data Quality & AI**: Purpose-built AI and daily data quality checks ensure accuracy and compliance, which is critical for retailers and brands facing fines and lost sales from bad data.
- **Cross-Industry Expertise**: Deep specialization across a wide range of verticals (grocery, automotive, healthcare, etc.) provides domain-specific solutions.

## Strategic Focus
- **AI and Automation**: Integrating purpose-built AI to automate data enrichment, compliance checks, and content generation, accelerating time-to-market for brands.
- **Network Expansion**: Continuing to grow their recipient network and onboard more brands and retailers to strengthen the ecosystem.
- **Composability**: Moving toward a fully composable architecture that allows clients to pick and choose the capabilities they need.
- **Global Growth**: Strengthening hubs in Chicago, Bangalore, and Cologne, with a focus on hiring in these Centers of Excellence.

## Why Work Here
- **Culture & Values**: Syndigo emphasizes five core values: Customer First, Always Accelerate, Disrupt the Status Quo, Unstoppable Together, and Get It Done. They use DiSC methodology to build team understanding and collaboration.
- **Work Model**: Hybrid, with a "balanced hybrid rhythm" introduced in 2025. Centers of Excellence (Chicago, Cologne, Bangalore) work in-office two days a week, with Wednesdays as a shared in-office day. Some roles (e.g., location-based photographers) are remote. The company values in-person connection for collaboration.
- **Perks & Benefits**: Comprehensive healthcare, mental health support, life insurance, retirement/pension plans, wellness programs, generous PTO (including parental/adoption leave, grandparent leave, bereavement leave), summer Fridays, tuition reimbursement, referral bonuses, employee recognition programs, paid volunteer time off, and company matching for charitable contributions.
- **Growth & Development**: PerformancePlus approach with ongoing feedback and coaching. Leadership development programs (Leadership Blueprint, NextGen Leaders). Quarterly recognition programs.
- **Interview Process**: Transparent and timely. Includes a recruiter screen, hiring manager meeting, cross-functional peer conversation, and a final leader interview. Some roles include a role-play or technical assessment. Feedback is promised within 3 business days after each round.
- **Global & Diverse Team**: 1,400+ employees across 14 countries, with a strong presence in the US, India, and Germany.

## Sources
1. [Syndigo About Us](https://syndigo.com/about-us/)
2. [Syndigo Homepage](https://syndigo.com/)
3. [Syndigo Life at Syndigo - Careers](https://syndigo.com/life-at-syndigo/)
4. [Syndigo LinkedIn](https://www.linkedin.com/company/syndigo)
5. [Built In Syndigo Profile](https://builtin.com/company/syndigo)

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