---
title: 'Technical Customer Success Manager at T2 Systems'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-t2-systems-central-texas-c08br3gc55v6'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Customer Success Manager at T2 Systems

- **Company:** T2 Systems
- **Location:** Central Texas
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-05
- **Apply:** https://www.t2systems.com/jobs?gh_jid=4707738006

## Job description

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Responsibilities:

- Own the customer technical journey by leveraging T2 hardware, SaaS and technical expertise to maximize the enablement of the customers parking ecosystem.
- Drive maximum adoption of T2 solutions, by demonstrating the value of the portfolio of T2 solutions, including the integration capabilities with varying external technologies
- Work with the internal teams including Sales, Account Management, Support, Product, Engineering and Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how T2 addresses their immediate and future needs (with success metrics)
- Well-versed in using case management systems and CRMs (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
- Maintain a deep understanding of our product and roadmap, so you can guide customers to success and help drive up the customer Adoption Score
- Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team and be influential in product roadmap prioritization
- Schedule, prepare, and deliver technical and product Business Reviews for customers, with the top priority of proving ROI that leads to retention, expansion, and adoption
- Own and drive customer adoption and usage for the T2 customers and help Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth
- Hands on support to solve “quick win” technical challenges, teach customers how to problem solve T2 solutions
- Understand the customer’s industry trends, business challenges with the T2 platform, and current and potential use cases for T2 customers and develop and nurture T2 champions within your customer’s organization who advocate for the platform based on their positive experience
- Engage customers’ senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, serve as the technical and product ‘voice of the customer’, and provide internal feedback on how we can better serve them to maximize customer value and retention
- Partner with the T2 Account Team (Account Managers, Regional Sales Managers, Sales Engineers, Support Engineers, etc.) to ensure that customers become T2 advocates and expand usage and monitor customer user trends and health to recommend to internal teams risk mitigation actions (Account Management, Product, Support, Services, etc.)
- Act as a technical advisor for the customer and assist with architecture designing and best practices for strategic customers
- Help enable the open-source community and T2 customers to gain full awareness of the benefits of the T2 portfolio of solutions
- Keep current with the latest technological trends related to the parking and transportation landscape
- Create effective bi-directional communication channels with key customers
- Own customer technology adoption for a key set of customers

To be a Technical Customer Success Manager T2 you need...

- Minimum 5 years of relevant experience in a combination of technical sales for enterprise solutions, experience with customer operations (preferably parking), and experience with both hardware and SaaS services
- Customer-facing experience - including customer infrastructure management, priority management, and product adoption
- BS or equivalent in Computer Science or Computer Engineering plus 5+ years of experience as a Customer Success Manager, Product Specialist or Technical Customer Manager for an Enterprise software company
- Understand and communicate solution messaging at both a technical and business level (storage / data migration / backup / recovery / security solutions) Experience with supporting enterprise level customers, ideally in the University and Municipality verticals
- Excellent analytical and problem-solving skills
- Customer orientation and excellent interpersonal skills
- Excellent English verbal and written communication skills
- 5+ years of experience with CRM, Salesforce desirable
- Deep understanding of both Hardware and SaaS solutions, including integration functionality
- Experience with Continuous Improvement methodologies
- Experience with Software Architecture design and product development -> a plus
- Establish strong working relationships, act as a consultant, work through escalation channels and share best practices
- An uncompromising desire to learn

Travel-25-50%

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

## About T2 Systems

## Company Overview
- **One-liner**: T2 Systems provides comprehensive, cloud-based parking management software and hardware solutions for universities, municipalities, private operators, healthcare facilities, and airports.
- **Entity Type**: Private (Subsidiary of Verra Mobility, NASDAQ: VRRM)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 1994
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Parking management technology (software, hardware, mobile payments, enforcement)
- **Target customers**: B2B – universities, municipalities, private operators, corporate campuses, hospitals, airports
- **Mission**: "Be the trusted, premier partner in parking technology, delivering seamless experiences for parkers and operators and creating exceptional customer value through innovation and insight." [t2systems.com](https://www.t2systems.com/about/)

## Products & Services
- **[T2 Velocity](https://www.t2systems.com/t2-velocity/)**: An integrated, gateless access and revenue control system combining LPR (license plate recognition), transient payments, permits, enforcement, and collections into a single platform.
- **[T2 MobilePay](https://www.t2systems.com/t2-mobilepay/)**: A contactless pay-by-phone mobile app that lets parkers pay for parking and operators own the customer relationship and data.
- **[T2 PARCS Pay-on-Phone](https://www.t2systems.com/)**: Allows parkers in PARCS (Parking Access and Revenue Control Systems) facilities to pay by scanning a QR code with their smartphone, replacing physical pay-on-foot stations.
- **Permit Management**: Digital, self-service permit sales and management for universities and municipalities.
- **Enforcement**: Mobile and handheld enforcement tools with citation issuance and collection capabilities.
- **Pay Stations**: Physical pay station hardware integrated with the software platform.

## Market Standing
- **Valuation**: Acquired by Verra Mobility in November 2021 for $347 million. [LinkedIn](https://www.linkedin.com/company/t2-systems)
- **Key Metric**: Annual revenue of $80 million (estimated) and total funding of $31 million (two venture rounds led by Pamlico Capital and Petra Capital Partners). [LinkedIn](https://www.linkedin.com/company/t2-systems)
- **Notable Investors/Partners**: Pamlico Capital, Petra Capital Partners; parent company Verra Mobility; partners include PayByPhone, Salesforce, Anthem, Inc., ParkMobile, and others.
- **Growth Signals**: Manages over 200 million parking transactions annually, representing over $2 billion in value across all 50 U.S. states and ten Canadian provinces. Acquired ParkingSoft (2017) and Digital Payment Technologies (2014). Employs 183 people with offices in Indianapolis and Vancouver, plus virtual offices throughout North America. [t2systems.com](https://www.t2systems.com/about/)

## Competitive Advantages
- **Largest parking management provider in North America** with more than 30 years of industry experience.
- **Unified, end-to-end platform** that integrates permits, enforcement, PARCS, pay stations, mobile payments, and LPR into a single system.
- **Deep integrations** with Verra Mobility’s broader smart mobility ecosystem (tolling, traffic enforcement, school bus safety).
- **Strong customer community** and 24/7 support, with thousands of parking professionals using the platform.

## Strategic Focus
- Continue to expand the unified platform with touchless and contactless capabilities.
- Leverage data and analytics to help customers optimize space utilization, increase revenue, and reduce enforcement costs.
- Grow market share in healthcare, corporate campuses, and airports while maintaining strength in universities and municipalities.
- Integrate with Verra Mobility’s safety and mobility solutions to offer broader urban mobility services.

## Why Work Here
- **Work-Life Balance**: 3 weeks paid vacation starting from day one, plus flexibility to work remotely. [t2systems.com/careers/](https://www.t2systems.com/careers/)
- **Benefits**: Competitive medical, dental, and vision coverage, health spending accounts, wellness education, 401(k) (US) and RRSP (Canada) with employer match. Offices stocked with snacks, coffee, tea, and soda.
- **Culture**: Emphasizes open communication – regular “state of the company” updates, CEO’s door always open. Values include “Lead With Grace,” “Win Together,” “Own,” and “Deliver on Integrity.” [t2systems.com/careers/](https://www.t2systems.com/careers/)
- **Diversity**: Committed to building a diverse workforce that represents the communities customers operate in.
- **Engineering & Product**: Currently hiring for roles like Quality Assurance Automation Engineer, Senior Embedded Software Developer, and Manager Product Design, indicating a strong focus on product innovation. [job-boards.greenhouse.io/t2systems](https://job-boards.greenhouse.io/t2systems)
- **Remote/Hybrid**: Virtual offices throughout North America; remote flexibility is offered.

## Sources
1. [t2systems.com - Homepage](https://www.t2systems.com/)
2. [t2systems.com - About](https://www.t2systems.com/about/)
3. [t2systems.com - Careers](https://www.t2systems.com/careers/)
4. [t2systems.com - Jobs](https://job-boards.greenhouse.io/t2systems)
5. [LinkedIn - T2 Systems](https://www.linkedin.com/company/t2-systems)

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