---
title: 'Technical Customer Success Manager at T2 Systems'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-t2-systems-texas-w3rndz4jbkte'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Customer Success Manager at T2 Systems

- **Company:** T2 Systems
- **Location:** Texas
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.t2systems.com/jobs?gh_jid=4707740006

## Job description

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

·

## Responsibilities

- Support customers throughout their technical journey by helping them effectively use T2 hardware, SaaS solutions, and related technologies within their parking environment.
- Support adoption of T2 solutions by demonstrating product capabilities, use cases, and integration options with external technologies.
- Partner with internal teams including Sales, Account Management, Support, Product, Engineering, and Training to support customer needs and maintain customer success plans and related objectives.
- Use case management systems and CRM tools such as Salesforce and JIRA to track customer activities, requests, issues, and follow-up actions. Review customer usage and business information to help identify opportunities to improve value from T2 solutions.
- Maintain a working knowledge of T2 products, solutions, and product roadmaps to answer customer questions, support product adoption, and direct customers to appropriate resources.
- Coordinate communication between customers and internal teams to help ensure customer questions, feedback, and requests are appropriately addressed. Escalate significant customer feedback or product concerns to the appropriate internal teams.
- Support the preparation and delivery of technical and product business reviews for customers, including product usage, key capabilities, customer goals, and opportunities to increase value from T2 solutions.
- Monitor customer adoption and usage of T2 products and platform features. Identify areas where customers may benefit from additional training, resources, or support and coordinate with the appropriate teams.
- Provide hands-on assistance with straightforward technical challenges and help customers understand how to troubleshoot and effectively use T2 solutions. Escalate more complex technical issues through established support channels.
- Develop an understanding of customers’ business needs, industry trends, and use cases to better support their adoption of T2 solutions and identify opportunities to improve the customer experience.
- Build positive working relationships with customer contacts and help identify and support T2 champions within customer organizations.
- Engage with customer contacts to understand their needs and provide product and technical guidance within established processes. Share relevant customer feedback with internal teams.
- Partner with the T2 Account Team, including Account Managers, Regional Sales Managers, Sales Engineers, and Support Engineers, to support customer adoption, satisfaction, and ongoing product usage.
- Monitor customer usage and health indicators and communicate potential risks or areas of concern to the appropriate internal teams for follow-up.
- Provide technical guidance on T2 solutions, integrations, and recommended practices. Support customers with standard architecture and implementation questions and escalate complex or strategic architecture needs to the appropriate technical resources.
- Support customer and community education by helping communicate the capabilities and benefits of the T2 portfolio of solutions.
- Stay current with technology trends relevant to the parking and transportation industry and develop knowledge of how these trends may impact customers.
- Maintain effective communication with key customer contacts and internal stakeholders to support customer needs and follow through on agreed actions.
- Support technology adoption and customer success for an assigned group of T2 customers.

To be a Technical Customer Success Manager at T2, you need...

- Minimum 3 to 5 years of relevant experience in customer success, technical support, technical sales, customer operations, product support, or a related field. Experience with enterprise technology solutions is preferred.
- Customer-facing experience, including supporting customer technical needs, managing priorities, resolving issues, and supporting product adoption.
- Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, or a related field is preferred.
- Ability to understand and communicate technical and business concepts clearly to customers and internal stakeholders.
- Experience supporting enterprise customers and working with technology solutions involving hardware, SaaS, integrations, or related platforms.
- Strong analytical and problem-solving skills with the ability to troubleshoot issues, identify potential solutions, and escalate complex problems appropriately.
- Strong customer service orientation and interpersonal skills.
- Excellent English verbal and written communication skills.
- Experience using CRM and case management tools. Salesforce experience is desirable.
- Working knowledge of hardware and SaaS solutions, including integration concepts and functionality.
- Experience with continuous improvement methodologies is desirable.
- Exposure to software architecture, product development, or technical solution design is a plus.
- Ability to establish strong working relationships, collaborate across teams, follow established escalation processes, and share best practices.
- Demonstrated willingness and ability to learn new technologies, products, and industry concepts.

Travel

25% to 50%

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

## About T2 Systems

## Company Overview
- **One-liner**: T2 Systems provides comprehensive, cloud-based parking management software and hardware solutions for universities, municipalities, private operators, healthcare facilities, and airports.
- **Entity Type**: Private (Subsidiary of Verra Mobility, NASDAQ: VRRM)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 1994
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Parking management technology (software, hardware, mobile payments, enforcement)
- **Target customers**: B2B – universities, municipalities, private operators, corporate campuses, hospitals, airports
- **Mission**: "Be the trusted, premier partner in parking technology, delivering seamless experiences for parkers and operators and creating exceptional customer value through innovation and insight." [t2systems.com](https://www.t2systems.com/about/)

## Products & Services
- **[T2 Velocity](https://www.t2systems.com/t2-velocity/)**: An integrated, gateless access and revenue control system combining LPR (license plate recognition), transient payments, permits, enforcement, and collections into a single platform.
- **[T2 MobilePay](https://www.t2systems.com/t2-mobilepay/)**: A contactless pay-by-phone mobile app that lets parkers pay for parking and operators own the customer relationship and data.
- **[T2 PARCS Pay-on-Phone](https://www.t2systems.com/)**: Allows parkers in PARCS (Parking Access and Revenue Control Systems) facilities to pay by scanning a QR code with their smartphone, replacing physical pay-on-foot stations.
- **Permit Management**: Digital, self-service permit sales and management for universities and municipalities.
- **Enforcement**: Mobile and handheld enforcement tools with citation issuance and collection capabilities.
- **Pay Stations**: Physical pay station hardware integrated with the software platform.

## Market Standing
- **Valuation**: Acquired by Verra Mobility in November 2021 for $347 million. [LinkedIn](https://www.linkedin.com/company/t2-systems)
- **Key Metric**: Annual revenue of $80 million (estimated) and total funding of $31 million (two venture rounds led by Pamlico Capital and Petra Capital Partners). [LinkedIn](https://www.linkedin.com/company/t2-systems)
- **Notable Investors/Partners**: Pamlico Capital, Petra Capital Partners; parent company Verra Mobility; partners include PayByPhone, Salesforce, Anthem, Inc., ParkMobile, and others.
- **Growth Signals**: Manages over 200 million parking transactions annually, representing over $2 billion in value across all 50 U.S. states and ten Canadian provinces. Acquired ParkingSoft (2017) and Digital Payment Technologies (2014). Employs 183 people with offices in Indianapolis and Vancouver, plus virtual offices throughout North America. [t2systems.com](https://www.t2systems.com/about/)

## Competitive Advantages
- **Largest parking management provider in North America** with more than 30 years of industry experience.
- **Unified, end-to-end platform** that integrates permits, enforcement, PARCS, pay stations, mobile payments, and LPR into a single system.
- **Deep integrations** with Verra Mobility’s broader smart mobility ecosystem (tolling, traffic enforcement, school bus safety).
- **Strong customer community** and 24/7 support, with thousands of parking professionals using the platform.

## Strategic Focus
- Continue to expand the unified platform with touchless and contactless capabilities.
- Leverage data and analytics to help customers optimize space utilization, increase revenue, and reduce enforcement costs.
- Grow market share in healthcare, corporate campuses, and airports while maintaining strength in universities and municipalities.
- Integrate with Verra Mobility’s safety and mobility solutions to offer broader urban mobility services.

## Why Work Here
- **Work-Life Balance**: 3 weeks paid vacation starting from day one, plus flexibility to work remotely. [t2systems.com/careers/](https://www.t2systems.com/careers/)
- **Benefits**: Competitive medical, dental, and vision coverage, health spending accounts, wellness education, 401(k) (US) and RRSP (Canada) with employer match. Offices stocked with snacks, coffee, tea, and soda.
- **Culture**: Emphasizes open communication – regular “state of the company” updates, CEO’s door always open. Values include “Lead With Grace,” “Win Together,” “Own,” and “Deliver on Integrity.” [t2systems.com/careers/](https://www.t2systems.com/careers/)
- **Diversity**: Committed to building a diverse workforce that represents the communities customers operate in.
- **Engineering & Product**: Currently hiring for roles like Quality Assurance Automation Engineer, Senior Embedded Software Developer, and Manager Product Design, indicating a strong focus on product innovation. [job-boards.greenhouse.io/t2systems](https://job-boards.greenhouse.io/t2systems)
- **Remote/Hybrid**: Virtual offices throughout North America; remote flexibility is offered.

## Sources
1. [t2systems.com - Homepage](https://www.t2systems.com/)
2. [t2systems.com - About](https://www.t2systems.com/about/)
3. [t2systems.com - Careers](https://www.t2systems.com/careers/)
4. [t2systems.com - Jobs](https://job-boards.greenhouse.io/t2systems)
5. [LinkedIn - T2 Systems](https://www.linkedin.com/company/t2-systems)

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