---
title: 'Technical Customer Success Manager (TCSM) at Browserbase'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-tcsm-browserbase-san-francisco-mcmvazh0gys4'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Customer Success Manager (TCSM) at Browserbase

- **Company:** Browserbase
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/browserbase/583115ff-0422-4d66-b60b-1ca3a0a7f732

## Job description

## ABOUT BROWSERBASE

Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.

We've gone from 0 to Series B in <18 months, crossed $6M in revenue last year, and are continuing to grow fast. Backed by Kleiner Perkins and CRV, our fast-moving team is building on our CEO's founding vision https://memos.hawkhill.ventures/p/an-internet-browser-for-ai to power the world's best AI tools and help everyone automate the web.

## ABOUT THE ROLE

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.

## KEY RESPONSIBILITIES

- Own the post-sale lifecycle from onboarding through renewal and expansion
- Read code, understand architectures, and debug issues alongside our customers
- Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
- Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
- Partner with Product and Engineering to communicate customer needs and feedback
- Drive product adoption and identify expansion opportunities
- Proactively identify at-risk accounts and build recovery plans
- Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
- Create customer success processes, documentation, and playbooks that scale
- Run quarterly and executive business reviews with technical and business stakeholders
- Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
- Represent Browserbase in technical conversations and at industry events

## QUALIFICATIONS

## REQUIREMENTS

- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
- Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
- Track record of driving retention and expansion in a high-growth environment
- Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
- Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
- Excellent communication skills with the ability to speak developer-to-developer

## NICE TO HAVE

- Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
- Experience working with developer tools, AI infrastructure, or technical SaaS products
- Experience running QBRs or EBRs with executive stakeholders

## WHY YOU SHOULD JOIN US

Working here means having flexibility and ownership over our brand and product. This is a place to learn a ton, build your brand, and make an impact.

We are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we’re energized by the prospect of Browserbase powering the largest AI applications.

Read more: Working at Browserbase https://www.notion.so/Working-at-Browserbase-1cf3c11b661480d78a33ed7617963010?pvs=21

## About Browserbase

## Company Overview
- **One-liner**: Browserbase provides a cloud platform for developers to host, administer, and monitor headless browsers, enabling AI agents to reliably interact with the web like humans.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Paul Klein IV

## Core Business
- **Primary industry/industries**: Information Technology, Software, AI Infrastructure
- **Target customers**: B2B – developers, AI agent builders, enterprises needing web automation at scale
- **Mission or purpose statement**: “Make the web as reliable and programmable as APIs” – empowering agents to access the 85% of the web that traditional APIs can’t reach.

## Products & Services
- **[Browser-as-a-Service](https://www.browserbase.com/)**: Give AI agents a real browser to navigate interactive websites, handle logins, CAPTCHAs, and complex workflows without interruptions. Supports Playwright, Puppeteer, Selenium.
- **[Fetch API](https://www.browserbase.com/)**: Convert any URL into HTML, JSON, or markdown for quick context retrieval by agents.
- **[Search API](https://www.browserbase.com/)**: Web search built for agents – find relevant websites based on a single query.
- **[Stealth Browsers](https://www.crunchbase.com/organization/browserbase)**: Provides stealth capabilities for undetected browser automation.
- **[Live View iFrame & Live Session View](https://www.crunchbase.com/organization/browserbase)**: Embed browser activity in applications and allow human intervention in agent tasks.
- **[Proxy Super Network](https://www.crunchbase.com/organization/browserbase)**: Optimized proxy selection with managed CAPTCHA solving and residential proxies.
- **[Contexts API](https://www.crunchbase.com/organization/browserbase)**: Maintain cookies or browser state across multiple sessions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$67.5 million** (Seed $6.5M, Series A $21M, Series B $40M)
- **Notable Investors/Partners**: Kleiner Perkins (lead in Seed and Series A), CRV (Series A lead), Notable Capital (Series B lead). Additional investors include 4 others in Series A.
- **Growth Signals**:
  - **36.9M+** unique browser sessions (as of March 2026)
  - **800,000** weekly SDK downloads
  - **100,000+** developers using the platform
  - **2.7x** YoY headcount growth (52 employees, +141% YoY)
  - **100%** of engineers ship to production
  - **28%** of team are past founders
  - Expanding presence in UK, France, Canada

## Competitive Advantages
- **Real browser, not an API**: Agents operate in a genuine browser environment, handling dynamic UI, logins, CAPTCHAs, and unpredictable interfaces that APIs cannot access.
- **Unblocking capability**: Built-in proxy network, stealth features, and session management allow agents to navigate even the most restrictive websites.
- **Production scale**: Supports thousands of concurrent browser sessions with zero setup, enabling enterprise-grade automation.
- **Open-source ecosystem**: Stagehand SDK and Browser CLI are open source, fostering community trust and rapid iteration.

## Strategic Focus
- **Current priorities**: Building the definitive platform for AI agents to interact with the web – moving beyond simple data extraction to full task completion (filling forms, uploading files, monitoring changes).
- **Direction for growth**: Expanding agent capabilities into job applications, vendor portals, government forms, and continuous monitoring; scaling infrastructure to handle millions of sessions; hiring across all functions in San Francisco.

## Why Work Here
- **Culture**: Small, high-bar team where “what you build will ship, scale, and have immediate impact.” Values include customer obsession, trust, growth mindset, embracing mistakes, and assuming best intent.
- **Remote/Hybrid/Office**: Full-time roles in **San Francisco** (in-office). No remote-first policy indicated.
- **Notable perks/engineering culture**: 100% of engineers ship to production; 28% of colleagues are past founders; high ownership and autonomy; “move fast, take ownership, work on things that actually matter.”
- **Growth**: 2.7x headcount growth YoY, with active job postings across engineering, GTM, design, and operations.

## Sources
1. [Browserbase.com – Homepage](https://www.browserbase.com/)
2. [Browserbase Careers](https://www.browserbase.com/careers)
3. [Crunchbase – Browserbase](https://www.crunchbase.com/organization/browserbase)
4. [LinkedIn – Browserbase](https://www.linkedin.com/company/browserbasehq)
5. [Ashby Jobs – Browserbase](https://jobs.ashbyhq.com/browserbase)

## Other roles at Browserbase

- [Sales Engineer](https://feeny.ai/job/sales-engineer-browserbase-san-francisco-w0c152vndpt5) — San Francisco, CA
- [Account Executive](https://feeny.ai/job/account-executive-browserbase-san-francisco-swkkgrw64phq) — San Francisco, CA
- [Software Engineer (Dashboard) - San Francisco](https://feeny.ai/job/software-engineer-dashboard-san-francisco-browserbase-san-francisco-twmmbnsr041b) — San Francisco, CA
- [Software Engineer (Agent Platform)](https://feeny.ai/job/software-engineer-agent-platform-browserbase-san-francisco-1ctpeggw8qex) — San Francisco, CA
- [Software Engineer (Core Infrastructure)](https://feeny.ai/job/software-engineer-core-infrastructure-browserbase-san-francisco-tz82djh06p0q) — San Francisco, CA