---
title: 'Technical Customer Success Manager at Vic.ai'
canonical: 'https://feeny.ai/job/technical-customer-success-manager-vic-ai-remote-am0h9hmv1ayj'
type: 'job'
last_seen: '2026-09-06'
---

# Technical Customer Success Manager at Vic.ai

- **Company:** Vic.ai
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/vic.ai/f270d19b-f4d6-491a-8630-9671903acf50

## Job description

## TECHNICAL CUSTOMER SUCCESS MANAGER

Remote (East Coast Preferred) | Full-Time

## WHO WE ARE

At Vic.ai http://Vic.ai, we're transforming finance through AI. Our autonomous accounting platform helps organizations automate accounts payable, eliminate manual work, and give finance teams the insights they need to make better decisions. We believe AI should empower people—not replace them—and we're building a team that shares our passion for innovation, curiosity, and customer success.

As a fast-growing AI company, we move quickly, embrace change, and continuously look for better ways to solve complex problems. If you're energized by technology, enjoy working directly with customers, and love turning data into actionable insights, we'd love to meet you.

## ABOUT THE ROLE

We're looking for a Technical Customer Success Manager to become a trusted advisor to our customers throughout their journey with Vic.ai http://Vic.ai. In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform.

You'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration. You'll work cross-functionally with Product, Engineering, and Implementations to ensure customers achieve meaningful business outcomes.

This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact.

## WHAT YOU'LL DO

- Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai http://Vic.ai journey.
- Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.
- Translate technical findings into clear business insights for both technical and non-technical audiences.
- Become a subject matter expert on the Vic.ai http://Vic.ai platform and customer workflows.
- Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass.
- Partner with customers to improve business processes and maximize platform adoption.
- Troubleshoot complex customer issues, coordinating with Product and Engineering as needed.
- Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes.
- Develop best practices, documentation, and repeatable processes that improve the customer experience.
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.
- Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

## WHAT WE'RE LOOKING FOR

## REQUIRED QUALIFICATIONS

- 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
- Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes.
- Experience working with SaaS products and enterprise customers.
- Excellent communication skills with the ability to explain technical concepts in a business-friendly way.
- Experience managing multiple customer priorities in a fast-paced environment.
- Strong project management and organizational skills.

## PREFERRED QUALIFICATIONS

- Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.
- Comfortable working with CSV data, APIs, integrations, and software configuration.
- Familiarity with SQL.
- Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving.
- Previous experience in consulting, business transformation, or operational advisory roles.
- Experience working with finance, accounting, or ERP systems is a plus.

## WHAT MAKES YOU SUCCESSFUL

- You're naturally curious and enjoy digging into data until you understand the "why."
- You embrace new technology and enjoy learning emerging AI tools.
- You think like a consultant, not just a support resource.
- You balance technical depth with exceptional customer communication.
- You proactively identify opportunities to improve customer outcomes.
- You thrive in ambiguity and enjoy solving challenging problems.
- You're collaborative, resourceful, and comfortable working across multiple teams.

WHY YOU'LL LOVE WORKING AT VIC.AI http://Vic.ai

- Help shape the future of AI in enterprise software.
- Work alongside talented, collaborative teammates who are passionate about innovation.
- Influence how customers adopt AI and transform their finance operations.
- Competitive compensation, equity, and comprehensive benefits.
- Flexible remote-first culture with opportunities to collaborate across teams.
- A company that values curiosity, ownership, continuous learning, and putting customers first.

If you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you.

## About Vic.ai

## Company Overview
- **One-liner**: Vic.ai provides an AI-first autonomous accounts payable and finance automation platform that processes invoices and manages payments with minimal manual intervention.
- **Entity Type**: Private (Series C – $52M round co-led by ICONIQ Growth and Notable, preceded by $50M Series B and $11M Series A)
- **Headquarters**: New York, New York, United States (also maintains a major office in Oslo, Norway)
- **Founded**: 2017
- **Founders**: Alexander Hagerup (CEO) and Kristoffer Roil (COO)

## Core Business
- **Industry**: Accounts payable automation / AI-powered finance software (Fintech)
- **Target Customers**: B2B – finance teams, AP managers, and CFOs in enterprises and mid-market companies
- **Mission**: “Revolutionize finance departments through cutting-edge AI, enabling teams to focus on high-impact, strategic work that drives positive outcomes for businesses, society, and the environment.”

## Products & Services
- **Vic.ai Platform (Autonomous Finance)**: Core SaaS platform that uses AI to autonomously process invoices, approve payments, and provide analytics. It eliminates rules and templates by learning from historical data.
- **Victoria™**: Agentic AI assistant that powers the autonomous platform and enables chat-based interactions for finance tasks.
- **Bill Pay**: Integrated payment module for automated vendor payments.
- **Expense Management**: AI-driven expense categorization and approvals.
- **Analytics & Insights**: Real-time dashboards and reporting for AP and financial performance.
- **Corporate Card**: Chat-based corporate card product launched in 2024.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**: $5.0M estimated annual revenue (LinkedIn, may be outdated); Total funding $114.7M across 4 rounds. Processed over half a billion invoices with up to 99% accuracy; served 10,000+ customers; generated $188M in cost savings and 6 million hours in time savings.
- **Notable Investors**: ICONIQ Growth, GGV Capital, Cowboy Ventures, Costanoa Ventures, Notable (seed and Series investors).
- **Growth Signals**: Triple-digit growth; recognition on Inc. 5000, Deloitte Technology Fast 500, CBInsights Fintech 100, CNBC World's Top Fintech Companies 2023; global expansion into 8 countries (Norway, Poland, New Zealand, Canada, France, etc.); launched agentic AI assistant Victoria in 2024.

## Competitive Advantages
- **No Rules/Templates**: Unlike legacy AP automation, Vic.ai’s AI learns from raw invoice data without predefined rules, achieving high accuracy (99%) out of the box.
- **True Autonomy**: The platform can handle the entire invoice-to-pay cycle autonomously (approval flows, coding, payment) with minimal human touch.
- **Deep ERP Integrations**: Connects seamlessly with all major ERP and accounting systems through an open API.
- **Proven Scale**: Has processed over 500 million invoices, giving it a massive training dataset that continuously improves model accuracy.

## Strategic Focus
- **Agentic AI Expansion**: Continued development of autonomous agent capabilities (Victoria) to handle more complex finance workflows.
- **Global Growth**: Expanding footprint beyond the US and Norway, with a presence in Europe and Asia.
- **Product Breadth**: Adding features like corporate cards and expense management to create an end-to-end finance automation suite.
- **Enterprise Adoption**: Targeting larger enterprises with complex, multi-ERP environments.

## Why Work Here
- **Culture**: “Remote-first” with a focus on trust, collaboration, and innovation. Employees describe a supportive environment that encourages creative problem-solving and personal growth.
- **Team**: 90+ employees (LinkedIn reports 64, but careers page states 90+ and 15+ nationalities) representing diverse backgrounds.
- **Benefits**:
  - 401(k) with 50% match on first 4%, immediate vesting
  - Employer-paid medical, dental, vision, life, and AD&D insurance
  - Generous PTO and holiday calendar
  - Home office setup budget and coworking space stipend
  - Monthly wellness stipend
  - Quarterly volunteer day
  - Regular team and company meetups (in-person)
- **Engineering Culture**: AI-first product development; engineers work on cutting-edge machine learning models for finance; autonomy and ownership encouraged.

## Sources
1. [vic.ai (Company Website)](https://www.vic.ai/)
2. [vic.ai/about-us](https://www.vic.ai/about-us)
3. [vic.ai/careers](https://www.vic.ai/careers)
4. [linkedin.com/company/vic.ai](https://www.linkedin.com/company/vic.ai)
5. [jobs.ashbyhq.com/vic.ai](https://jobs.ashbyhq.com/vic.ai)

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