--- title: 'Technical Customer Success Specialist at Fluxergy' canonical: 'https://feeny.ai/job/technical-customer-success-specialist-fluxergy-irvine-tacec5k1esfn' type: 'job' last_seen: '2026-11-06' --- # Technical Customer Success Specialist at Fluxergy - **Company:** Fluxergy - **Location:** Irvine, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-03-05 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.lever.co/fluxergy-2/4294cd9f-b274-441b-9cc0-e2bda8df53ff ## Job description ## About Us Fluxergy is a rapidly growing biomedical company on the cutting edge of laboratory testing. We're developing a true multi-modal point of care device, the kind of which has never been conceived, and we'd love to have you as part of the team. Fluxergy’s technologies span many markets in addition to healthcare, including veterinary, food safety, and wellness industries. We are seeking motivated team members who are willing to commit themselves and their time to improving and decentralizing laboratory infrastructure to the places that need it most. With its roots in engineering, Fluxergy prides itself on critical thinking and solving problems pragmatically, from a modular and systems-level approach. We believe that open and clear communication along with the ability to adapt to changing situations and working outside of your comfort zone is paramount to our success. The ideal candidate for this position should embody these philosophies as well as be resourceful, trustworthy, and have a deep desire to constantly learn. ## About the Role We’re looking for a highly organized, quick-thinking Technical Customer Success Specialist to own the day-to-day operational side of the customer experience. In this role, you’ll be the person who keeps things moving, responding to customer inquiries, ensuring orders are processed correctly, and making sure no request or issue falls through the cracks. This is a hands-on, execution-focused role for someone who enjoys solving problems, has strong communication skills, and navigating fast-moving situations with confidence. You’ll work closely with customers and internal teams to make sure questions are answered, issues are resolved, and operations run smoothly. ## Team Culture - Team-oriented - Motivated to succeed - Results-oriented - Persistence - Eager to learn - Strong communication ## What You'll Do - Serve as the first point of contact for customer inquiries via phone and email, responding quickly to questions about orders, products, invoices, payment status, and general support needs - Enter and manage customer orders, validating key details like pricing and quantities, and monitor orders after submission to flag potential issues early - Maintain accurate customer information and activity within the CRM, tracking interactions, open issues, and follow-ups to keep work moving forward - Provide basic technical support when Account Managers are unavailable, including portal access, registration keys, and troubleshooting, and route advanced technical questions to the appropriate team - Create, monitor, and manage support tickets and cases daily, including test result reviews, making sure every case is documented completely and accurately, from test results to cancellations, shipping issues, and disconnections - Take part in weekly case reviews to uphold documentation standards and correct any cases that need accuracy adjustments - Export test data and build weekly and end-of-month error and trend reports, recognizing when results meet escalation criteria and raising them promptly to the appropriate team - Support the Quality Management System (QMS) by identifying potential customer complaints, annotating and initiating complaint cases in the CRM, and logging all required information on FRMs - Follow and help maintain SOPs and work instructions for case creation, error reporting, and complaint handling - Act as a reliable bridge between customers and Sales, Operations, and Finance, following requests through to resolution and escalating complex problems with clear documentation and context ## What You'll Need to Have - Experience in customer support, customer operations, or technical customer service - Strong problem-solving skills and the ability to think quickly in real-time situations - Comfort working in CRM systems and managing detailed customer information - Excellent communication skills and a natural ability to build rapport - Strong organization and follow-through - A proactive mindset with the ability to juggle multiple priorities Preferred but not required: - Experience working in a point-of-care diagnostics company, or similar healthcare /diagnostics customer support role - Experience supporting customers in a clinical or veterinary environment Interview Process Our interview processes my differ slightly from role-to-role; however, most of our interviews will follow a similar pattern: - Recruiter Interview - Hiring Manager interview - On-site Interview - Decision We are an early-stage company and may change our interview process from time-to-time, but our hope is everyone who interviews with us has a positive experience, even if an offer isn’t presented. Fluxergy Benefits Medical/Dental - 95% medical benefit premiums (gold and platinum level) are paid by Fluxergy and covers you, your partner, and/or dependents - 100% dental and vision (PPO) premiums paid for the Fluxergy employee, partner, and/or dependents - 100% Life Insurance premiums paid for employee Work/Life Balance Minded PTO - 15 paid vacation days - 2-week paid winter break - 7 company paid holidays - 5 paid sick days Promote from within - many of our current leaders started their career with Fluxergy! - Wear lots of hats / accelerate your career growth! - We are a flat organization by design – lots of visibility! Base Pay: $70,000 - $80,000/yr Additional Information Fluxergy is an Equal Opportunity Employer and is committed to building an inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law. If you require a reasonable accommodation during the application or interview process, please let us know at any point during the hiring process. Fluxergy participates in E‑Verify. Employment eligibility will be verified after hire in accordance with federal law. Fluxergy is committed to protecting your personal data. Please review our Privacy Policy. ## About Fluxergy ## Company Overview - **One-liner**: Fluxergy develops a multimodal, point-of-care diagnostic platform that runs molecular (PCR), immunoassay, cytometry, and electrochemistry tests on a single analyzer and test card. - **Entity Type**: Private (venture-backed; completed Seed, Series A, B, and C funding rounds) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 - **Founders**: Tej Patel (President & Co-Founder), Ryan Revilla (VP & Co-Founder), Jonathan Tu (CFO & Co-Founder) ## Core Business - **Primary Industry**: Biotechnology / Medical Diagnostics / Point-of-Care (POC) Testing - **Target Customers**: B2B — healthcare providers, clinical laboratories, and point-of-care settings (clinics, hospitals, and similar caregiving environments) - **Mission/Purpose**: "To build a future where fast, accurate, and affordable health insights are available everywhere" — making laboratory testing more accessible and affordable at price points comparable to reference laboratory testing. ## Products & Services - **Fluxergy Analyzer**: A multimodal POC testing platform that consolidates molecular PCR, quantitative immunochemistry, cytometry, and electrochemical detection onto one instrument. Includes automated, sample-to-answer workflows. - **Fluxergy Works**: User-friendly software for running tests and viewing results, plus connectivity for the broader testing ecosystem. - **Fluxergy Test Cards / Cartridges**: Disposable, multiplexed test cards designed for the analyzer; manufactured in-house using automated high-throughput production. The company targeted 1 million test cards per month in 2021. - **Contract Assay Development**: Customizable assay development for specific sample types, target types, and industries across molecular, immunochemistry, cytometry, and electrochemistry modalities. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding — approximately USD 50M (Seed $450K in 2013; Series A $4.5M in 2015; Series B $15M in 2017; Series C $30M in 2020) - **Employees**: ~65 (LinkedIn data); workforce distributed across the US and Sweden; EU operations via Fluxergy Europe GmbH in Germany - **Notable Investors/Partners**: Specific investor names not disclosed in public sources searched; company maintains operations in the US (Irvine, CA) and Europe (Mainaschaff, Germany) - **Growth Signals**: - 70,000 sqft Irvine campus with a state-of-the-art microfluidic manufacturing facility and technology innovation centers - In-house production lines for analyzers and sensors; targeting 1M test cards/month (2021) - Expanding test menu across four detection modalities on one platform - EU entity established (Fluxergy Europe GmbH) indicating international market expansion - Active hiring across R&D, software, firmware, mechanical engineering, manufacturing, and IT ## Competitive Advantages - **True multimodal platform**: One analyzer runs PCR, immunoassays, cytometry, and electrochemistry — rather than requiring separate instruments — at the point of care - **Vertical integration**: In-house design, assembly, and testing of analyzers, sensors, and consumables; automated manufacturing for high-volume throughput - **Cost positioning**: Pricing comparable to central reference lab testing while delivering on-site, rapid results - **Open platform flexibility**: Multiplexed, customizable test cards and workflows for different sample types, target types, and industries - **Scalable consumables model**: High-margin, recurring revenue from proprietary test cards paired with instrument placements ## Strategic Focus - Scaling high-throughput manufacturing capacity for test cards and analyzers - Broadening the test menu across molecular, immunoassay, cytometry, and electrochemical modalities - Expanding international presence (European office and partnerships) - Enhancing Fluxergy Works software for seamless point-of-care connectivity and data management - Advancing automation and robotics to increase production throughput and quality ## Why Work Here - **Mission-driven work**: Directly contributes to making fast, accurate, and affordable diagnostics available at the point of care - **Compelling benefits**: 95% of medical benefit premiums paid by Fluxergy, covering employees, partners, and dependents - **Variety of roles**: Opportunities span platform development, molecular assay R&D, software engineering (backend, firmware), automation, quality, manufacturing/production, and IT - **Hands-on engineering culture**: In-house manufacturing with robotics, advanced sensors, and control systems; engineers see products from concept through manufacturing transfer - **Global footprint**: US headquarters in Irvine, CA with European operations in Germany; distributed team across the US and Sweden - **Employee rating**: 3.6/5.0 on LinkedIn (58 reviews) — Work-Life 3.7, Compensation 3.7, Culture 3.7, Career 3.4 - **Growth-stage environment**: Backed by ~$50M in funding with major production scale-up initiatives, offering career growth potential in a fast-moving diagnostics startup ## Sources 1. [fluxergy.com — Careers](https://www.fluxergy.com/careers) 2. [fluxergy.com — Homepage](https://www.fluxergy.com/) 3. [fluxergy.com — About Us](https://www.fluxergy.com/about) 4. [linkedin.com — Fluxergy Company Page](https://linkedin.com/company/fluxergy) 5. [craft.co — Fluxergy Company Profile](https://craft.co/fluxergy) ## Other roles at Fluxergy - [Production Operator I](https://feeny.ai/job/production-operator-i-fluxergy-irvine-pxyqrxewntyx) — Irvine, CA - [R&D Electrical Engineer III](https://feeny.ai/job/r-d-electrical-engineer-iii-fluxergy-irvine-6k2rthfnk6h6) — Irvine, CA - [Senior Mechanical Engineer](https://feeny.ai/job/senior-mechanical-engineer-fluxergy-irvine-nc56vmntse8e) — Irvine, CA - [Manufacturing Associate](https://feeny.ai/job/manufacturing-associate-fluxergy-irvine-kc87my92wkse) — Irvine, CA - [Firmware Engineer III](https://feeny.ai/job/firmware-engineer-iii-fluxergy-irvine-69yp8b9ves77) — Irvine, CA