---
title: 'Technical Customer Support Advocate at Procurify'
canonical: 'https://feeny.ai/job/technical-customer-support-advocate-procurify-canada-fak449h6jy6v'
type: 'job'
last_seen: '2026-10-14'
---

# Technical Customer Support Advocate at Procurify

- **Company:** Procurify
- **Location:** Canada
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/procurify/788f3528-ecdd-48a5-8bb1-34bc571dba45

## Job description

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to join us on our journey.

## ABOUT THE ROLE

We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 Advocate, you won't just support the product—you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations.

What you’ll be working on:

- Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
- Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
- AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
- Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
- Customer Configurations: You will act as the technical lead for complex account setups, including:
- Provisioning: Defining user roles and permissions while managing SSO setups.
- Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
- Workflow Tailoring: Customizing the platform to match specific client needs via custom fields, pipelines, and dashboards.

Who we’re looking for:

- Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
- Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
- Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
- The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
- Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
- Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
- AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
- Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.

WHY PROCURIFY?

Help us modernize spend management Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started. Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers. The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together. If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

- Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
- Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
- Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
- On Target Earnings (OTE) Range: $64,575 – $80,850 CAD This range is dependent on experience, with a component of these earnings made up of a Company Incentive Plan (CIP), and not inclusive of any benefits or equity that might exist in your total compensation package.

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

## LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume. Apply online today and let’s start a conversation. To learn more about Procurify, check out these resources:

- Check out[what our customers are saying about us](https://www.procurify.com/testimonials)
- Learn more about our[procure-to-pay platform](https://www.procurify.com/product/)

## About Procurify

## Company Overview
- **One-liner**: Procurify is an AI-powered procurement, accounts payable (AP), expense, and payments platform that gives mid-market businesses complete visibility and control over their spending.
- **Entity Type**: Private (Series C)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2013
- **Founders**: Not publicly listed by name on the company website, but CEO Chad Gaydos is a key leader and board member.

## Core Business
- **Primary industry**: Spend Management / Procurement Software (Fintech/SaaS)
- **Target customers**: Mid-market businesses (B2B), with a stated focus on the "mid-market" segment for procurement and AP automation.
- **Mission or purpose statement**: To modernize the way organizations manage business spend, making reactive procurement a thing of the past and enabling proactive, predictable spend management.

## Products & Services
- **Procurify Platform (Intake-to-Pay)**: A unified, AI-powered platform that consolidates purchasing, accounts payable, and expense management. Key modules include:
    - **AI-Powered Procurement**: Automates purchase requests, approvals, purchase orders (POs), vendor management, and receiving.
    - **Accounts Payable Automation**: Streamlines invoice capture (AI-powered), three-way matching, and integrated payments.
    - **Expense Management**: Manages employee spending with AI-powered receipt capture and spending cards.
    - **Spend Analytics (Spend Insights)**: Provides dashboards and a natural language AI "Spend Analyst" to query spending data for insights.
    - **Procurify PunchOuts**: Connects directly with preferred vendors to keep all purchases within the procurement workflow.
    - **Integrations**: Connects with major accounting software (QuickBooks) and ERPs (NetSuite, Sage Intacct, Microsoft Dynamics 365) [procurify.com](https://www.procurify.com/).
- **Mobile App**: iOS and Android app for submitting requests, approving orders, and capturing expenses on the go [procurify.com](https://www.procurify.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Raised a **$50M Series C** round. Total funding amount and lead investors for that round are not specified in the provided results, but the company is venture-backed [procurify.com](https://www.procurify.com/company/).
- **Key Metric (Scale)**: Manages **over $100B USD in spend** annually and serves **over 50 industries** with **30,000+ platform users** [procurify.com](https://www.procurify.com/company/).
- **Notable Investors/Partners**: No specific investors named in the provided results, but the board includes significant figures. Partnerships include integrations with major ERPs and accounting platforms.
- **Growth Signals**: Heavy investment in AI features (AI workflows, Spend Analyst), continued scaling of the mid-market customer base, and a recent Series C raise signal strong growth and market confidence.

## Competitive Advantages
- **Unified Platform**: Unlike point solutions, Procurify offers a single "intake-to-pay" platform that covers the entire procure-to-pay cycle, from purchase request to payment. This provides end-to-end visibility [procurify.com](https://www.procurify.com/).
- **AI Integration**: Procurify heavily incorporates AI for data capture (receipts, invoices), workflow automation (approvals, matching), and advanced spend analysis (plain-language querying), aiming to provide a proactive, intelligent system rather than just a process tool [procurify.com](https://www.procurify.com/).
- **Proven ROI Focus**: The company prominently features quantifiable customer outcomes like "96% reduction in requisition time" and "10x faster purchasing," indicating a strong product-led growth and value-based sales approach [procurify.com](https://www.procurify.com/).
- **Mid-Market Specialization**: Unlike many competitors that target either SMBs or large enterprises, Procurify specifically focuses on the mid-market, tailoring its flexibility and scalability to that segment's needs [procurify.com](https://www.procurify.com/).

## Strategic Focus
- **AI-First Product Development**: A clear strategic priority is embedding AI into every part of the platform to drive automation and proactive insights, positioning the product as a "Spend Analyst" rather than just a spending log.
- **Mid-Market Dominance**: The company aims to be the dominant spend management solution for mid-market organizations, replacing fragmented tools and manual processes.
- **Platform Expansion and Integration**: Deepening integrations with key business systems (ERPs, accounting software) is critical to being the central hub for financial operations.
- **Remote-First Talent Growth**: The company is actively scaling its distributed team across Canada, investing in a remote-first culture and hiring top talent [procurify.com](https://www.procurify.com/careers/).

## Why Work Here
- **Remote-First Culture**: Procurify is a remote-first organization, allowing team members to work from anywhere in Canada. They have an office in downtown Vancouver for those who prefer a hybrid option [procurify.com](https://www.procurify.com/careers/).
- **Flexibility and Autonomy**: The company emphasizes "flexible work hours" with no set schedule, trusting team members to manage their time.
- **Strong Benefits Package**: Includes competitive health, vision, and dental coverage, a health and wellness spending account, an Employee Assistance Program (EAP), and a "Responsible Time Off" policy [procurify.com](https://www.procurify.com/careers/).
- **Growth and Financial Wellbeing**: Offers stock options, access to financial advisors (Wealthsimple programs), and training resources (Pluralsight, Masterclass) [procurify.com](https://www.procurify.com/careers/).
- **Inclusive and Values-Driven**: The company runs a monthly DEI roundtable with guest speakers and has a strong commitment to community giving (volunteer days, Donate Your Day program).
- **Team Connection**: While remote, the company holds in-person gatherings twice a year (Summer Week and Holiday Party) in Vancouver to build team cohesion.
- **Culture**: The company values "Ambition" and "Excellence" and looks for team-driven individuals passionate about solving complex problems [procurify.com](https://www.procurify.com/careers/).

## Sources
1. [Procurify Company Page](https://www.procurify.com/company/)
2. [Procurify Product Page](https://www.procurify.com/)
3. [Procurify Careers Page](https://www.procurify.com/careers/)
4. [Procurify LinkedIn](https://ca.linkedin.com/company/procurify)
5. [CB Insights - Procurify Profile](https://www.cbinsights.com/company/procurify)

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