---
title: 'Technical Customer Support Associate - West Coast at Narmi'
canonical: 'https://feeny.ai/job/technical-customer-support-associate-west-coast-narmi-united-states-0dwh8mdwbq2f'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Customer Support Associate - West Coast at Narmi

- **Company:** Narmi
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/narmi/am9icG9zdDpVRKtaJ3jlckp0MkSV-4SM

## Job description

The role: We're looking for a customer-obsessed, detail-orientated Technical Customer Support Associate to help us deliver best-in-class support to our growing customer base.

Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey.  Our team puts Service at the heart of everything we do.

This is an external-facing role which will communicate directly with customers and collaborate regularly within our internal Delivery, CS, Engineering and Product teams. This role is ideal for someone who is collaborative, solutions oriented and familiar with supporting customers in financial services, fintech or other SaaS-based solutions.

What you’ll do:

Provide front-line support for Narmi Customers

- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value

Impact an evolving support team and digital platform

- Identify and advocate for opportunities to improve the customer support and product experience
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you’ll bring:

Required

- 2-3+ years in a technical customer support role
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy when tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- PST or MT timezone to cover West Coast customers
- B.A. or B.S. degree

## Preferred

- Prior SaaS-based technology, financial services, and/or digital banking experience
- Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues

Location: Pacific Time Zone shift coverage; Location preference for Salt Lake City, UT or Phoenix, AZ metro areas, with consideration in any of the following: WA, OR, CA, AZ, UT, CO, ID, MT, WY, NM

## About Narmi

## Company Overview
- **One-liner**: Narmi provides a digital banking platform that enables community banks and credit unions to compete with mega banks and fintechs through modern account opening, payments, fraud prevention, and back-office tools.
- **Entity Type**: Private (Series B, $55.6M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2016
- **Founders**: Nikhil Lakhanpal and Chris Griffin

## Core Business
- **Primary industry**: Financial Technology (Fintech) / Digital Banking
- **Target customers**: B2B; specifically community banks and credit unions (SMB to mid-market financial institutions)
- **Mission statement**: "Enable community financial institutions to win against Mega Banks and FinTechs."

## Products & Services
- **Narmi Grow**: Consumer and business digital account opening solution that can decision, fund, and open an account on the core in an average of 2 minutes and 13 seconds.
- **Narmi Banking**: Core platform including instant payments over the FedNow Service.
- **Narmi Guard**: Fraud prevention suite designed to stop fraud without compromising user experience.
- **Narmi Command**: Streamlined digital back-office administrative platform for staff efficiency.
- **Narmi Open**: Open API ecosystem and customizable integrations, allowing financial institutions to control their product roadmap.
- **Narmi AI**: Agentic AI capabilities to power the future of banking.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - **Annual Revenue**: Approximately $11.3M (as of most recent fiscal year)
  - **Total Funding**: $55.6M across 6 rounds
- **Notable Investors**: Greycroft (led Series B), Picus Capital, New Enterprise Associates (led Series A)
- **Growth Signals**: Headcount grew 14.5% YoY to 126 employees; deployed at financial institutions with hundreds of billions of dollars in deposits; expanding product suite with AI capabilities and FedNow payments.

## Competitive Advantages
- **Deep integration with core banking systems**: Every product integrates with leading core systems, making adoption seamless for legacy institutions.
- **Speed-to-value**: Account opening in under 2.5 minutes is a clear differentiator in a market where legacy processes take days.
- **Founder-market fit**: Co-founders previously ran a financial institution (CEO and CTO) and later worked at large banks, giving them firsthand understanding of the customer's pain points.
- **Open platform strategy**: Unlike monolithic vendors, Narmi’s API-driven approach lets FIs customize and control their tech stack.

## Strategic Focus
- Deepening AI capabilities (Narmi AI) to automate and enhance banking workflows.
- Expanding instant payment adoption via FedNow integration.
- Growing the customer base among community financial institutions while maintaining high product quality.
- Continuing to build out fraud prevention (Narmi Guard) as a critical layer.

## Why Work Here
- **Remote-first culture**: "Work from anywhere... whenever you want" with flexible remote roles available.
- **Home office stipend**: Up to $500 in reimbursements for home office equipment.
- **Student loan repayment**: Narmi matches student loan payments dollar-for-dollar up to $2,500 per year.
- **Standard benefits**: Competitive pay, 401k matching, medical/dental/vision insurance.
- **Unique perks**: Volunteering time off, fitness & extra-curricular credits.
- **Culture**: Monthly all-hands meetings for company-wide transparency; welcome lunches and happy hours to build connection.
- **Engineering leadership**: SVP of Engineering Nathan Gonzalez and other senior leaders drive the technical vision.
- **Open roles** (as of latest data): Applied AI Engineer, Director of Sales (West & East), VP of Finance & Accounting, Customer Success Associate, Director of Product Design, Lead Software Engineer - Payments, Senior Product Operations Associate, Fraud & Risk Solutions Lead.

## Sources
1. [narmi.com - Company Overview](https://www.narmi.com/company)
2. [narmi.com - Careers Page](https://www.narmi.com/careers)
3. [narmi.com - Product Page](https://www.narmi.com/)
4. [LinkedIn - Narmi Company Page](https://www.linkedin.com/company/narmi)
5. [CB Insights - Narmi Profile](https://www.cbinsights.com/company/narmi)

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