--- title: 'Technical Customer Support – Banking, Moldova, (Cedacri International) at ION Group' canonical: 'https://feeny.ai/job/technical-customer-support-banking-moldova-cedacri-international-ion-group-56kgnmjvatje' type: 'job' last_seen: '2026-09-11' --- # Technical Customer Support – Banking, Moldova, (Cedacri International) at ION Group - **Company:** ION Group - **Location:** Chisinau, Moldova - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2022-09-02 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/ion/c0cb645d-d4ea-42f5-a37d-13cdafdb6285 ## Job description About us: Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. Your role: Your duties and responsibilities - Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills. - Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving. - Customer Satisfaction: checking and mapping of customer satisfaction. Other duties We might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required - Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance. - Written & verbal Italian skills. - Knowledge of English language is an added advantage. - Excellent knowledge of the Microsoft Office - Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation What we offer: - A 3 month long paid training period. - Working in a young team. - Italian languages lessons, continuous learning, professional growth opportunities. - Permanent employment contract with full social package Location: Chisinau, Republic of Moldova By submitting your application, you acknowledge and accept that Cedacri International SRL and its affiliated entities may process your personal data for recruitment, staffing, professional evaluation, and related operational activities in accordance with applicable data protection laws and internal group policies. Important notes: According to the Moldavan Law on Social Inclusion of People with Disabilities (no.60 from 30.03.2012) please note that candidates from the disability list will be given priority. ## About ION Group ## Company Overview - **One-liner**: ION Group delivers mission-critical trading, treasury, and workflow automation software to financial institutions, corporations, central banks, and governments. - **Entity Type**: Private (privately held, with venture funding rounds) - **Headquarters**: London, United Kingdom - **Founded**: 1998 (per Crunchbase and LinkedIn) / 1999 (per Wikipedia) - **Founders**: Andrea Pignataro ## Core Business - **Primary industry**: Financial technology (trading & risk management, treasury, capital markets software) - **Target customers**: B2B – banks, asset managers, hedge funds, central banks, corporates, and governments - **Mission/purpose**: “We help our customers do more, faster and better than before” by combining automation with a strategic view of the industries they serve. ## Products & Services (Source: [crunchbase.com](https://www.crunchbase.com/organization/ion-group)) - **Openlink**: Treasury and risk management platform for commodity-intensive organizations (real-time cash management, FX, derivatives trading). - **City Financials**: Pre-configured treasury and risk management solution for multinational corporations. - **Treasura**: SaaS-based treasury management system for advanced cash management. - **Reval TS**: Liquidity management system for banks (cash concentration, visibility, interest calculations). - **ETRM/CTRM Solutions**: Energy and commodity trading and risk management solutions. - **XTP Execution**: Integrated cleared derivatives trading solution (order management, execution, connectivity). - **Fidessa, Dealogic, Acuris, Allegro**: Acquired platforms covering equities, derivatives, M&A data, and capital markets analytics. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metrics**: - **Annual Revenue**: $3.3B (per LinkedIn – source: [linkedin.com](https://linkedin.com/company/iongroup)) - **Total Funding**: $400M (venture round in May 2016) + €35M (venture round in June 2004) – source: [linkedin.com](https://linkedin.com/company/iongroup) - **Notable Investors/Partners**: No lead investors explicitly named; early rounds from undisclosed sources. Key partners include financial institutions using its platforms. - **Growth Signals**: - Headcount: 2,944 (LinkedIn, +1.7% YoY) vs. 13,000+ (careers page – discrepancy likely due to different reporting methods). - Major acquisitions: Dash Financial Technologies (2021), Clarus Financial Technology (2021), Broadway Technology (2020), Acuris ($1.8B, 2019), Prelios S.p.A. ($1.5B, 2023), Fidessa (£1.5B, 2018), Allegro (2019), Dealogic (2017). - Never sold a business since founding (Wikipedia). - Operates in 18+ countries, 84 offices globally. ## Competitive Advantages - **Breadth of mission-critical software**: Covers the full trade lifecycle (pre-trade, execution, risk, treasury, post-trade) for multiple asset classes. - **Acquisition-driven expansion**: Absorbed market leaders in different niche verticals, creating a unified platform with deep domain expertise. - **Long-term ownership mentality**: Founder Andrea Pignataro has never sold a business, signaling stability and commitment. - **High switching costs**: Clients rely on ION for core financial operations; replacing systems is extremely difficult. - **Global scale**: 13,000+ employees, 84 offices, presence in 46 countries (LinkedIn breakdown). ## Strategic Focus - **Automation & AI**: Investing heavily in research and development to “shape the future of automation” (company website). - **Expansion into asset management**: Acquisition of Prelios (2023) and Clarus (2021) signals push into real estate and derivatives analytics. - **Graduate development programs**: Launching programs in Pisa, Trento, and other locations to build talent pipeline. - **Resilience after ransomware attack**: In Feb 2023, LockBit ransomware hit ION’s derivatives platform; clients faced disruptions but systems were restored within weeks. The company continues to focus on security and compliance. ## Why Work Here - **Culture**: Described as “visionary innovators” with a “positive culture of continuous improvement.” Emphasis on community and collaboration. - **Remote/Hybrid**: Some roles are hybrid (e.g., Milan-based positions); many are office-based depending on location. The careers page lists full-time and hybrid options. - **Notable perks**: Graduate development programs, global mobility across 84 offices, exposure to mission-critical financial systems. - **Engineering culture**: Large technical team (1,060+ in technical roles), with focus on React, DevOps, cloud engineering, and AI. Recent open positions include Senior Web UI Developer, iOS Engineer, and AI Engineer. - **Growth trajectory**: Rapid scaling through acquisitions and organic hiring; opportunities to work on cutting-edge fintech products. - **Diverse locations**: Offices in London, New York, Noida, Budapest, Chisinau, Milan, Mexico City, and more. ## Sources 1. [linkedin.com](https://linkedin.com/company/iongroup) – Employee count, revenue, funding, acquisitions, workforce breakdown 2. [en.wikipedia.org](https://en.wikipedia.org/wiki/Ion_Group) – Founding, founders, acquisition history, ransomware attack 3. [crunchbase.com](https://www.crunchbase.com/organization/ion-group) – Products, funding, overview 4. [iongroup.com](https://iongroup.com/careers/) – Careers page, open positions, company values 5. 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