---
title: 'Technical Customer Support Engineer at Wingtra AG'
canonical: 'https://feeny.ai/job/technical-customer-support-engineer-wingtra-ag-east-coast-h6dhxdkvyk16'
type: 'job'
last_seen: '2026-11-05'
---

# Technical Customer Support Engineer at Wingtra AG

- **Company:** Wingtra AG
- **Location:** East Coast, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/wingtra-2/800b72a9-6da7-465c-94e1-b98bc79a2745

## Job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support. You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.

## Responsibilities

Most of your time (about 75%) goes to advanced technical support:

- Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
- Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
- Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
- Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
- Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
- Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
- Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
- Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.

The rest (about 25%) is professional services and field work:

- Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
- Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
- Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.

## Requirements

- You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
- You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
- You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
- You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
- You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
- You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
- You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.

Plus

- A Professional Land Surveyor (PLS) license, or working toward one.
- Hands-on with UAV (drone) mapping workflows and payload integrations.
- A background in technical support, customer success or pre-sales for a technical product.
- Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
- Confident delivering trainings or technical presentations.
- Time spent at a startup.

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

## About Wingtra AG

## Company Overview
- **One-liner**: Wingtra designs and manufactures professional VTOL (vertical take-off and landing) fixed-wing drones for aerial surveying and mapping, tightly integrating a purpose-built drone, high-end sensors, high-precision GNSS positioning, and dedicated software into one connected workflow.
- **Entity Type**: Private (venture-backed; Series B1 stage)
- **Headquarters**: Zurich, Switzerland (Giesshübelstrasse 40, 8045 Zurich; additional offices in Fort Lauderdale, USA, and Zagreb, Croatia)
- **Founded**: 2016 (spun out of the Autonomous Systems Lab at ETH Zurich; incubated at the Wyss Zurich accelerator)
- **Founders**: Maximilian Boosfeld (Founder & CEO), Elias Kleimann (Founder, Strategy & Investor Relations); Armin Ambühl serves as CTO

## Core Business
- **Primary industries**: Drone/aerospace manufacturing, geospatial data collection, aerial surveying and mapping, construction, mining, infrastructure, and government services
- **Target customers**: B2B / Enterprise — professional land surveyors, mining engineers, construction managers, civil engineers, GIS specialists, drone service providers, universities, and government agencies (e.g., US state transportation departments, US Army Corps of Engineers)
- **Mission**: "To make professional-grade geospatial deliverables and aerial insights more accessible to teams with mixed levels of drone and surveying expertise, so that organizations can manage resources, infrastructure, and assets more effectively."

## Products & Services
- **WingtraOne PPK (Flagship)**: VTOL fixed-wing mapping drone with sub-centimetre absolute accuracy; the platform of choice for construction, infrastructure, mining, and land management surveying. Type: Hardware (drone) + Software.
- **WingtraRAY**: NDAA-compliant fixed-wing drone variant, added to the AUVSI Green UAS Cleared List in 2025, enabling US federal and defense-adjacent procurement. Type: Hardware.
- **Wingtra LIDAR**: LiDAR payload system launched in February 2024, bringing "a new level of ease and efficiency" to aerial surveying. Type: Hardware payload.
- **GNSS Ground Kit**: High-precision ground positioning component that complements the drone's PPK (Post-Processed Kinematic) workflow. Type: Hardware accessory.
- **Sensor Payloads**: Interchangeable RGB, LiDAR, and multispectral sensors for different survey missions. Type: Hardware.
- **Wingtra Software**: Connected toolchain for flight planning and delivery of CAD/GIS-ready outputs (orthomosaics, digital elevation models, point clouds). Type: Software (SaaS/desktop).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated at ~$40M (per LinkedIn company data); Total funding includes a $22M Series B and a €23M (~$25M) Series B1 extension closed in August 2024
- **Notable Investors/Partners**: DiamondStream Partners, EquityPitcher Ventures, Verve Ventures, EIC Fund, ACE & Company; European Innovation Council (€2.9M grant); VentureOut; AgEagle Aerial Systems (camera supplier); reseller partners include Drone Nerds
- **Growth Signals**:
  - 2,000+ customers globally; 100,000+ flights flown every year; 100+ resellers worldwide
  - Marquee enterprise customers: PCL Construction, Bechtel, CEMEX, Balfour Beatty, Kiewit, Rio Tinto, Barrick, Glencore, Newmont
  - US Army Corps of Engineers repeatedly contracts sensitive projects to Wingtra customers
  - 2025: WingtraRAY added to AUVSI Green UAS Cleared List; Drone Nerds debuts NDAA-compliant WingtraRAY
  - 2025: AgEagle Aerial Systems announces multi-unit camera sale to Wingtra
  - Employee count reported variously: 125+ (official site), 104 (LinkedIn, -3.8% YoY), ~200 (Drone Intelligence) — conflicting reports

## Competitive Advantages
- **Proprietary VTOL tailsitter technology** developed at ETH Zurich's Autonomous Systems Lab, solving traditional surveying workflow inefficiencies while reducing points of failure
- **Fully integrated workflow** (drone + sensors + GNSS + software) that shortens the path from flight planning to validated geospatial deliverables, lowering cost per survey area and reducing rework
- **Sub-centimetre accuracy** that makes output defensible for engineering, mining, and government use
- **NDAA compliance** for WingtraRAY, opening the US federal and public-sector market to a Swiss-made platform
- **Swiss engineering ecosystem**: hardware designed and assembled in Zurich alongside Leica Geosystems, Pix4D, Flyability, and Auterion
- **Category leadership**: ranked second overall and first in the drone category among Swiss start-ups (2020)

## Strategic Focus
- Expanding LiDAR and multispectral capabilities to capture more of the surveying payload market
- Deepening US market penetration via NDAA-compliant hardware (WingtraRAY) and federal procurement channels
- Scaling the global reseller network (100+ resellers across US, LATAM, EMEA, and APAC)
- Making professional-grade aerial data collection accessible to teams with mixed drone/surveying expertise, reducing reliance on specialized pilots

## Why Work Here
- **Culture**: Employees ("Wingtranauts") describe a transparent, data-driven environment where "arguments trump opinions, and data and statistics trump arguments"; by default, every employee has access to everything. The company emphasizes curiosity, continuous improvement, and a "bias for action."
- **Recognition**: Ranked among the best start-ups in Switzerland (2nd overall, 1st in the drone category, 2020).
- **Work model**: Mix of on-site roles (engineering and manufacturing in Zurich) and remote roles (e.g., Head of Sales US West is remote, US-based). Open roles include Quality and Incoming Technician, Working Student Quality, and Regional Sales Manager Canada.
- **Team**: ~125–200 employees across 24 countries; 30+ in R&D; a flat, human-first environment that "works for humans."
- **Employer ratings (per LinkedIn, 55 reviews)**: Overall 3.4/5; Work-Life Balance 3.7, Culture 3.5, Compensation 3.1, Career 3.0 — candid feedback suggesting strong culture but room for improvement in pay and career progression.
- **Note**: Wingtra does not accept agency resumes or unsolicited referral fees.

## Sources
1. [wingtra.com](https://wingtra.com/company/)
2. [jobs.lever.co](https://jobs.lever.co/wingtra-2)
3. [wingtra.com](https://wingtra.com/company/career/)
4. [linkedin.com](https://linkedin.com/company/wingtra)
5. [droneintelligence.ai](https://droneintelligence.ai/companies/wingtra)

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