---
title: 'Technical Customer Support Representative (Bilingual French/English) at Chefman'
canonical: 'https://feeny.ai/job/technical-customer-support-representative-bilingual-french-english-chefman-bvx6q6tea6hg'
type: 'job'
last_seen: '2026-10-29'
---

# Technical Customer Support Representative (Bilingual French/English) at Chefman

- **Company:** Chefman
- **Location:** Mahwah, NJ
- **Compensation:** $18–$22/hr
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/chefman/jobs/4459361009

## Job description

Technical Customer Support Representative (Bilingual French/English), CHEF iQ Mahwah, NJ | Remote to start, hybrid within 12 months | $18 to $22/hour

Vous parlez français et anglais ? C’est vous qu’on cherche ! 🇫🇷🍳📱

At CHEF iQ, we make smart kitchen appliances that take the guesswork out of cooking. Our wireless smart thermometers tell you when your steak is perfect, our app-connected cookers and ovens let you walk away while dinner handles itself, and our customers love them.

We’re looking for a tech-savvy support pro who is fully fluent in French and English to be the go-to expert for our French-speaking customers. When something isn’t working right, you’ll turn a frustrating moment into a “wow, c’était facile!”

## What you’ll do

- Support customers in French and English by phone, email, chat, and social media.
- Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.
- Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.
- Handle warranty questions, returns, recalls, and terms of sale with care.
- Keep clean, detailed records of every interaction and own your follow-ups.
- Share what customers are telling us with our Software, Hardware, and Product Development teams.

## What you bring

- Fluent spoken and written French and English. This is a must.
- 2+ years of customer support experience, ideally technical support.
- A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
- Experience in a CRM or ticketing system. Salesforce is a big plus.
- Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
- A sharp eye for detail. Model numbers and part numbers don’t trip you up.
- A friendly, upbeat way with people, even when a customer is having a rough day.
- You can juggle a busy queue and still give every customer your full attention.
- A quiet home workspace and reliable internet for the remote period.

## Why you’ll love it here

- Your languages matter. You’ll be a key voice for our French-speaking customers.
- Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
- Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
- Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.

The fine print This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.

Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥

Hourly Pay Range (commensurate with experience) $18—$22 USD

## About Chefman

## Company Overview
- **One-liner**: Chefman is a leading North American brand of small kitchen appliances, designing and distributing products like air fryers, toaster ovens, and electric kettles, alongside its digitally connected smart appliance brand, CHEF iQ.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Mahwah, New Jersey, United States
- **Founded**: 2011
- **Founders**: Not publicly available (entity is RJ Brands, LLC)

## Core Business
- Primary industry/industries: Manufacturing, Consumer Electronics, Smart Home Appliances
- Target customers: B2C (home cooks and families), B2B (retailers and distributors)
- Mission or purpose statement: "To provide the world with innovative products that make everyday cooking a better experience." Vision: "To have every kitchen cooking with Chefman products."

## Products & Services
- **[Chefman Core Line]**: A full range of premium small kitchen appliances including electric kettles, air fryers, toaster ovens, cookware, and food processors. The company claims to be "America’s #1 brand of electric kettles."
- **[CHEF iQ Brand]**: Launched in 2020, an ecosystem of digitally connected kitchen appliances (smart cookers, probes) that use guided cooking experiences and an app to streamline food preparation. This represents a pivot toward IoT and smart home technology.
- **[Product Development Services]**: The company has an in-house engineering and design team that handles everything from firmware (Embedded Linux, BSP) to industrial design (SolidWorks, PTC Creo).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Privately Held)
- **Key Metric**: Annual Revenue of **$59.1 million** (as of 2026)
- **Notable Investors/Partners**: No public funding rounds reported (likely bootstrapped or funded via private debt/equity).
- **Growth Signals**: Headcount of 110 employees, up **12.5% year-over-year** (+18 people). Operating in 6 countries (US, Mexico, UK, China, Brazil, Finland). Recent opening of a manufacturing facility in Hangzhou, China. Strong online presence with 6,735 LinkedIn followers (+10.3% yearly growth).

## Competitive Advantages
- **Brand Dominance in a Niche**: Clear market leadership in electric kettles, providing a strong baseline for cross-selling other appliances.
- **In-House Technical Depth**: Unlike many consumer appliance brands that outsource everything, Chefman maintains a significant in-house engineering team (firmware, software, IoT) and a design department, allowing for rapid product iteration and smart product integration.
- **Dual-Brand Strategy**: The established "Chefman" brand for traditional appliances and the "CHEF iQ" brand for premium, connected smart appliances allow the company to target both value-conscious and tech-forward segments without diluting the core brand.

## Strategic Focus
- **Smart Appliance Ecosystem**: Heavy investment in the CHEF iQ brand and its connected cooking experience (app, guided recipes, IoT hardware).
- **Direct-to-Consumer (DTC) Growth**: Active management of its website (Shopify) and digital marketing (TikTok, influencer/affiliate programs) suggests a push to reduce reliance on third-party retailers.
- **Global Manufacturing & Supply Chain**: The new factory in China indicates a focus on vertical integration and controlling the supply chain for cost and quality.
- **Engineering-Driven Innovation**: Hiring for roles like Senior Embedded Linux/BSP Engineer and Senior Firmware Engineer signals a commitment to building complex software-defined hardware.

## Why Work Here
- **Hands-On Engineering Culture**: For engineers, the role involves deep work on embedded systems, IoT, and firmware for physical products—offering a tangible sense of creation (e.g., testing a "Volcano Waffle Maker").
- **Rapid Innovation Cycle**: The company moves at the pace of a startup (small teams, 110 employees) but operates in the high-volume manufacturing world.
- **Hybrid/In-Office Policy**: Roles are explicitly "In-Office" in Mahwah, NJ, with "Typical time on-site: None" listed for some roles on Built In, indicating flexibility but a preference for in-person collaboration.
- **Perks & Benefits**: Offers healthcare (dental, vision, life insurance), 401(K), generous PTO, employee discounts on products, free snacks, and "customized development tracks" for promotion.
- **Employee Rating Caveat**: The company has a low employer rating (2.7/5.0 on LinkedIn from 82 reviews), with specific weaknesses noted in Compensation (2.6) and Culture (2.7). This is a significant caveat for prospective employees.

## Sources
1. [LinkedIn - Chefman & CHEF iQ](https://www.linkedin.com/company/chefman)
2. [Chefman Official Website - About Us](https://chefman.com/pages/about-us)
3. [Built In - Chefman Careers](https://builtin.com/company/chefman)
4. [Greenhouse - Jobs at Chefman](http://job-boards.greenhouse.io/chefman)

## Other roles at Chefman

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