---
title: 'Technical Customer Support Specialist at ElevenLabs'
canonical: 'https://feeny.ai/job/technical-customer-support-specialist-elevenlabs-australia-rtc7kwrxhv75'
type: 'job'
last_seen: '2026-09-25'
---

# Technical Customer Support Specialist at ElevenLabs

- **Company:** [ElevenLabs](https://feeny.ai/companies/elevenlabs)
- **Location:** Australia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.ashbyhq.com/elevenlabs/f2bf078d-d104-4a7b-96fd-5187a550f4a0/application

**Skills:** LLMs, AI agents, Telephony systems, Twilio, SIP, WebSockets, APIs, Python, JavaScript

> Provide high-quality technical support for enterprise and B2B customers using ElevenLabs' AI audio platforms. Diagnose complex issues, communicate solutions clearly, and identify product gaps to engineering teams while maintaining accurate documentation.

## Job description

## About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

## How we work

- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.

## What we offer

- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Technical Customer Support Specialist (Contract, Remote) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better because of it. This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going.

## What you'll do

- Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
- Provide high-quality technical support in English
- Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
- Identify patterns across support tickets and surface product gaps to engineering and product teams
- Build and maintain documentation that actually helps — clear, accurate, and kept up to date
- Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

## What you bring

- 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
- Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
- Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
- A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
- Experience working autonomously in a fast-moving, international, remote team

## Who you are

- Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it
- Analytically sharp with a first-principles approach to debugging and problem-solving
- A strong communicator who can translate technical complexity into clear, actionable responses
- Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
- Energised by a startup environment where things move fast and you can have real impact

#LI-remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

## About ElevenLabs

## Company Overview
- **One-liner**: ElevenLabs is an AI research and product company specializing in ultra-realistic voice synthesis, conversational agents, and creative media generation (speech, music, video).
- **Entity Type**: Private – Growth-stage startup
- **Headquarters**: New York, USA (with major hubs in London, UK and Warsaw, Poland)
- **Founded**: 2022
- **Founders**: Piotr Krzysztof Kozak (CEO) and Michał Krzysztof Kozak (CTO)

## Core Business
- **Primary industries**: Artificial Intelligence, Voice AI, Speech Synthesis, Conversational AI, Creative Media Generation (audio, video, music)
- **Target customers**: B2B (enterprises, developers) and B2C (creators, content producers); serves both large enterprises (Disney, Cisco, Salesforce, Nvidia, Meta) and individual users.
- **Mission/purpose**: “To make communication and creation with technology seamless” – building foundational voice models and expanding into transcription, music, image and video generation with safety built‑in.

## Products & Services
- **[ElevenAgents](https://elevenlabs.io)**: Conversational AI agents that talk, type, and take action across phone, chat, email, and WhatsApp. Includes guardrails, workflow orchestration, analytics, and omnichannel deployment. Used for customer experience and enterprise automation.
- **[ElevenCreative](https://elevenlabs.io)**: All‑in‑one creative platform for generating and editing speech, music (Eleven Music), sound effects (SFX), dubbing, images, and video – supporting 70+ languages. Ideal for marketers, podcasters, filmmakers, and audiobook producers.
- **[ElevenAPI](https://elevenlabs.io)**: Developer‑facing APIs providing access to foundational models – Text to Speech (multiple tiers: v3, Turbo v2, Flash v2.5, Multilingual v2), Speech to Text (Scribe v2, Scribe v2 Realtime), Music, Dubbing, and Voice Cloning.
- **Safety & Impact Program**: Free licenses for accessibility and nonprofits; dedicated safety team with multi‑layered safeguards (moderation, accountability, provenance).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: **$500M Annual Recurring Revenue (ARR)** as of May 2026 ([elevenlabs.io/about](https://elevenlabs.io/about)).
- **Notable Investors/Partners**: Backed by BlackRock, NVIDIA, Jamie Foxx, Eva Longoria. Strategic partners include Twilio, Disney, KPN, Telus Digital, Cisco, Epic Games, Revolut, Meta, Bertelsmann, Deutsche Telekom, Deliveroo, Chess.com, Harvey, Salesforce, and the UK Government.
- **Growth Signals**:
  - Crossed $500M ARR and continues rapid growth.
  - Headcount growth of +170.6% year‑over‑year (as per LinkedIn job posting trends).
  - Expanded hubs in New York, London, Warsaw; opening in California adding 173 high‑paying jobs.
  - Strategic partnerships with governments (UK, Poland) and major IP owners (Hasbro, Stan Lee estate).
  - Released multiple new models in 2025–2026 (Scribe v2, Music v2, new agent features).

## Competitive Advantages
- **Proprietary foundational models**: First human‑like voice model, now the most realistic TTS and ASR, trained on licensed data with full commercial use.
- **Multi‑platform reach**: Combines agent, creative, and API products – offering end‑to‑end solutions from voice to video.
- **Ultra‑low latency**: 75ms for conversational use cases; rated #1 TTS by independent benchmarks.
- **Built‑in safety**: Dedicated safety team with enforcement, provenance, and moderation systems – a core differentiator in AI trust.
- **Global distribution**: 30+ countries, 70+ languages, strong enterprise adoption.

## Strategic Focus
- **Expanding beyond voice**: Into music, transcription, video, and image generation – becoming a broad AI media platform.
- **Enterprise and government**: Deepening relationships with public sector (UK, Poland) and large enterprises (Disney, Cisco, Salesforce).
- **Agentic AI**: Scaling ElevenAgents for customer service and automation with strong reliability and compliance guardrails.
- **Safety leadership**: Continually investing in misuse prevention and ethical AI deployment.
- **Geographic growth**: Opening US hub in California, expanding in Australia/NZ, and growing London HQ.

## Why Work Here
- **Culture values**: High ownership, lean teams, rapid experimentation, asynchronous excellence, and “the best idea wins” ethos. Described as “building the best work of their lives” by a team of researchers, engineers, and operators (IOI medalists, ex‑founders).
- **Global & remote‑friendly**: Team spans 30+ countries with hubs in NY, London, and Warsaw; remote‑first with intentional asynchronous communication to minimize meetings.
- **Growth & impact**: Join at a high‑velocity stage – $500M ARR, 170% headcount growth. Employees work alongside AI leaders and shape the future of human‑technology interaction.
- **Perks & offerings**: Competitive compensation, equity, high autonomy, and opportunities to wear many hats. Strong emphasis on continuous growth and learning.
- **Ethical focus**: A chance to work on world‑changing AI with built‑in safety – for those who care about responsible innovation.

## Sources
1. [elevenlabs.io](https://elevenlabs.io/) – Main site (products, partners, models)
2. [elevenlabs.io/careers](https://elevenlabs.io/careers) – Careers page (culture, values, global team)
3. [elevenlabs.io/about](https://elevenlabs.io/about) – About page (ARR, investors, history, impact)
4. [linkedin.com/company/elevenlabsio](https://www.linkedin.com/company/elevenlabsio) – LinkedIn (headcount growth, job postings, employee breakdown)
5. [jobs.ashbyhq.com/elevenlabs](https://jobs.ashbyhq.com/elevenlabs/) – Active job openings (92 positions)

## Other roles at ElevenLabs

- [Deployment Strategist Lead - USA](https://feeny.ai/job/deployment-strategist-lead-usa-elevenlabs-new-york-4tce18gs36tx) — New York, NY
- [Social Growth Strategist](https://feeny.ai/job/social-growth-strategist-elevenlabs-united-kingdom-5w905t0zcreq) — United Kingdom
- [Enterprise Account Executive - Chile](https://feeny.ai/job/enterprise-account-executive-chile-elevenlabs-chile-77ngh24g8t5q) — Chile
- [Deployment Strategist - Canada](https://feeny.ai/job/deployment-strategist-canada-elevenlabs-canada-9xtkctj6w7gc) — Canada
- [Enterprise Solutions Engineer - Canada](https://feeny.ai/job/enterprise-solutions-engineer-canada-elevenlabs-canada-7g4z56enq49v) — Canada
- [Influencer Marketer](https://feeny.ai/job/influencer-marketer-elevenlabs-united-states-rks5kjm9mkf4) — United States
- [Executive Assistant - Revenue](https://feeny.ai/job/executive-assistant-revenue-elevenlabs-san-francisco-7emhbhpvcteb) — San Francisco, CA
- [Deployment Strategist - LATAM](https://feeny.ai/job/deployment-strategist-latam-elevenlabs-colombia-gm5sndhcgz7q) — Colombia
- [Full-Stack Engineer - Creative Studio](https://feeny.ai/job/full-stack-engineer-creative-studio-elevenlabs-united-kingdom-5paqgeszgx8k) — United Kingdom
- [Design Engineer - Creative & Studio](https://feeny.ai/job/design-engineer-creative-studio-elevenlabs-united-kingdom-2tmepfatc4ck) — United Kingdom