---
title: 'Technical Customer Support Specialist – Level 1 at Quadbridge'
canonical: 'https://feeny.ai/job/technical-customer-support-specialist-level-1-quadbridge-vancouver-7ecp7nrfakjw'
type: 'job'
last_seen: '2026-10-19'
---

# Technical Customer Support Specialist – Level 1 at Quadbridge

- **Company:** Quadbridge
- **Location:** Vancouver, Canada
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/quadbridge/jobs/4418319009

## Job description

Technical Customer Support Specialist - Level 1

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

## Role Overview

As a Level 1 Support Technician, you will be the first point of contact for technical issues reported by our clients. You will provide remote support across a wide range of technologies and environments, ensuring timely resolution of issues in accordance with defined Service Level Agreements (SLAs). This role requires strong communication skills, technical aptitude, and the ability to manage multiple priorities in a structured and professional manner.

This position reports to the Manager, Managed Services.

Key Responsibilities:

Client-Facing Support

- Respond to incoming support requests via phone, email, and ticketing system.
- Provide courteous, professional, and efficient technical support to external and internal clients.
- Communicate clearly and effectively with non-technical users.

Technical Troubleshooting

- Diagnose and resolve Level 1 issues related to desktops, laptops, printers, mobile devices, and basic networking.
- Support Microsoft 365, Windows OS, and common business applications.
- Perform basic user administration tasks (e.g., password resets, account unlocks, mailbox setup).

MSP-Specific Operations

- Work across multiple client environments with varying configurations and policies.
- Adhere to SLA timeframes and escalate tickets appropriately based on severity and impact.
- Document all work performed in PSA tools for billing, compliance, and audit purposes.
- Use RMM tools to monitor systems, deploy scripts, and perform remote troubleshooting.

Process & Documentation

- Maintain detailed and accurate ticket notes and client documentation.
- Follow established escalation procedures and contribute to knowledge base articles.
- Participate in onboarding/offboarding processes for client users.

Qualifications:

Technical Skills

- Basic understanding of networking concepts (IP, DNS, DHCP, VPN).
- Familiarity with Microsoft 365 administration and troubleshooting.
- Experience with Windows 10/11 and common desktop applications.
- Exposure to RMM and PSA platforms (e.g., ConnectWise, NinjaOne).
- Knowledge of endpoint security tools and backup solutions.

Soft Skills

- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving mindset.
- Ability to manage multiple tickets and priorities simultaneously.
- High attention to detail and commitment to documentation.

## Experience

- 1+ years of IT support experience (MSP experience preferred but not required).
- Experience supporting users in a remote or helpdesk environment.
- Exposure to ticketing systems and SLA-driven workflows.

Education & Certifications:

- Diploma or degree in Information Technology, Computer Science, or related field.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are an asset.

Why Quadbridge:

- Invest in Your Future – Benefit from our RRSP program to help you plan ahead
- Grow With Us – Take advantage of ongoing professional training and development opportunities.
- Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
- Top-Tier Equipment – We provide everything you need to do your best work.
- A Vibrant Workplace – Join us for monthly social and team building events.
- Perks You’ll Love – In our Montreal office, enjoy catered breakfast and lunch and a gym.
- Stay Connected – Eligible positions receive a phone allowance to keep you plugged in.
- Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$60,000 to $70,000 annually, plus bonus

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

## About Quadbridge

## Company Overview
- **One-liner**: Quadbridge is a North American full-service IT solutions partner delivering end-to-end hardware, software, cloud, managed services, and cybersecurity to medium and large enterprises.
- **Entity Type**: Private (bootstrapped, no disclosed venture funding)
- **Headquarters**: Montreal, Quebec, Canada (with offices in Vancouver, Kitchener, and Phoenix, AZ)
- **Founded**: 2007
- **Founders**: Not publicly listed; executive leadership includes CEO PJ Emam and President Steve Leslie

## Core Business
- **Primary industry**: IT services and solutions – hardware/software procurement, managed IT, cloud transformation, cybersecurity, and licensing.
- **Target customers**: Medium to large enterprises across the U.S. and Canada (B2B).
- **Mission/purpose**: “We exist to drive success through technology” – delivering scalable technology solutions with agility and responsiveness.

## Products & Services
- **Hardware & Software Procurement**: Sourcing and supply of IT hardware and software from leading vendors (Microsoft, Cisco, Dell, etc.).
- **Managed IT Services**: Ongoing infrastructure management, help desk, and support (Level 2 technical support, etc.).
- **Cloud & Data Center Transformation**: Design, migration, and management of cloud platforms (Microsoft Azure, Microsoft Fabric, Databricks).
- **Cybersecurity**: Security assessments, implementation, and managed security services.
- **Microsoft Licensing & CSP**: Licensing optimization, compliance, and funding programs (CoreView assessments).
- **Professional Services**: Solution architecture, pre-sales, and consulting (AI, enterprise architecture, data platforms).
- **Device Lifecycle Services**: Procurement, deployment, and refresh of end-user devices.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue exceeded $50 million (as of 2022); average YOY growth of 80%
- **Notable Investors/Partners**: Strategic partnerships with Microsoft, Cisco, Dell, and other major hardware/software vendors.
- **Growth Signals**:
  - Ranked on Canada’s Growth 500 list for 4 consecutive years (fastest-growing IT company in Montreal).
  - Acquired Able One Systems (Kitchener, ON) in 2020 and DTM Systems Corp. (Vancouver, BC) in 2022.
  - Headcount over 400 employees; expanded from 7 to 30 employees in early years.
  - U.S. market revenue growth of over 300% (representing 80% of total revenue).

## Competitive Advantages
- **Full-service, one-stop shop**: Covers hardware, software, cloud, managed services, and cybersecurity – clients work with a single account manager across all regions.
- **Deep vendor partnerships**: Close relationships with Microsoft, Cisco, Dell, etc., enabling competitive pricing and access to funding programs.
- **Proven acquisition strategy**: Geographic expansion through strategic acquisitions (Ontario, British Columbia) without diluting service quality.
- **Agility and responsiveness**: Entrepreneurial culture with ability to customize solutions for mid-market and enterprise clients.

## Strategic Focus
- **AI and enterprise architecture**: Recently posted roles for Director of AI and Enterprise Architecture and Data Platform Solution Architect (Microsoft Fabric, Azure Databricks), signaling a push into AI-driven solutions.
- **Scaling managed services**: Expanding service operations and technical support to handle growing client base.
- **North American expansion**: Continued growth in both Canadian and U.S. markets, with offices in Montreal, Vancouver, Kitchener, and Phoenix.
- **Modernization and compliance**: Helping clients modernize infrastructure while ensuring licensing compliance and security.

## Why Work Here
- **Culture**: Values-driven environment (“Think Bold and Build”, “Own It. Lead It. Make It Happen.”) with a focus on empathy, integrity, and resourcefulness.
- **Perks**: In-house restaurant with subsidized, health-focused breakfasts and lunches prepared by a professional chef; free on-site gym with lockers and showers; snacks and coffee throughout the day.
- **Work environment**: Modern open-spaced office in Montreal (across from Canal Lachine), easily accessible by car and transit. Hybrid workspace policy (as noted on Built In).
- **Growth opportunity**: Join one of Canada’s fastest-growing tech companies; employees are encouraged to take ownership and drive results.
- **Team**: Dynamic, entrepreneurial team with strong collaboration across departments and offices.

## Sources
1. [quadbridge.com](https://www.quadbridge.com/)
2. [quadbridge.com/about-us](https://www.quadbridge.com/about-us)
3. [quadbridge.com/careers](https://www.quadbridge.com/careers)
4. [linkedin.com/company/quadbridge](https://www.linkedin.com/company/quadbridge)
5. [builtin.com/company/quadbridge-inc](https://builtin.com/company/quadbridge-inc)

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