--- title: 'Technical Enterprise Program Manager at Planned' canonical: 'https://feeny.ai/job/technical-enterprise-program-manager-planned-montreal-rzz5ehardjjm' type: 'job' last_seen: '2026-09-08' --- # Technical Enterprise Program Manager at Planned - **Company:** Planned - **Location:** Montréal, Canada - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.gem.com/planned/am9icG9zdDpXkh_0bgMG2o3dChZD9roI ## Job description Dedicated Enterprise Account Reports To: Head of Customer Success Location: In Person - Montreal Head Quarter ## About the Role Planned is looking for an Enterprise Technical Program Manager to own the success of a dedicated enterprise account. This person will lead strategic projects across the account, including platform implementation, integrations, workflow improvements, and product initiatives. They will act as the bridge between the client’s stakeholders and Planned’s Product, Engineering, Customer Success, and Operations teams. The role will also work closely with Customer Success Leads and Event Managers to ensure events are executed successfully, risks are identified early, and recurring issues are resolved at the program level. In partnership with the Account Manager, this person will identify adoption opportunities, client needs, and signals for commercial expansion. ## What You’ll Do - Own the overall success and performance of the client’s event program. - Lead implementation, integration, and operational improvement projects. - Translate client needs into clear technical and operational requirements. - Manage project plans, timelines, risks, dependencies, and stakeholder communication. - Coordinate across Product, Engineering, Customer Success, Event Operations, Supply, and Finance. - Partner with Event Managers and Customer Success Leads to support successful event execution. - Identify recurring issues and lead scalable solutions. - Drive adoption of Planned’s platform, services, and standardized workflows. - Monitor program performance and provide clear reporting and recommendations. - Partner with the Account Manager to identify expansion opportunities. ## What We’re Looking For - Experience in technical program management, implementation, customer success, or enterprise SaaS. - Experience leading complex cross-functional projects. - Strong project management and stakeholder management skills. - Ability to translate business needs into technical requirements. - Strong communication and executive presence. - Comfortable working across technical, operational, and commercial teams. - Analytical, organized, and able to operate in ambiguity. - Willingness to travel up to 20%. ## About Planned Planned is an enterprise meetings and events platform combining software and managed services to help organizations run events efficiently, predictably, and at scale. ## About Planned ## Company Overview - **One-liner**: Planned is an AI operating system for corporate events that helps companies source, book, manage, and optimize their event programs from start to finish. - **Entity Type**: Private (Series B) - **Headquarters**: Montreal, Quebec, Canada - **Founded**: 2017 - **Founders**: Marc-Antoine Bonin (Co-Founder) and Emeric Noel (Co-Founder) ## Core Business - Primary industry: Event Technology / Travel & Events / Enterprise SaaS - Target customers: B2B, primarily Enterprise companies with large-scale event programs (e.g., Nike, Block, Airbnb) - Mission: To help companies bring people together through exceptional in-person events that foster culture, connection, and belonging. ## Products & Services - **Planned Platform (AI Operating System for Events)**: An AI-first, source-to-pay service for corporate travel and events. The platform automates sourcing, negotiation, contract review, invoicing, and policy enforcement. It combines AI that executes entire workflows (not just suggests) with human expert support for complex negotiations and strategic guidance. - **AI-Powered Sourcing & Booking**: AI that sources venues, collects quotes, negotiates rates, reads contracts, processes invoices, and enforces company policies automatically. - **Program Management & Policy Enforcement**: Allows companies to define event policies, approval flows, and supplier standards, which the AI enforces across every user, team, and region. - **Expert Support Services**: A dedicated sourcing specialist team that handles complex negotiations, reviews AI outputs, and provides strategic consultation. - **Brex Integration**: Virtual cards automatically created for approved supplier payments, tying every transaction to the event, invoice, and cost center for seamless reconciliation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding raised (Series B) — $35.0M led by Drive Capital (July 2024). Prior rounds include a $9.5M Series A (July 2022, led by Drive Capital), a CAD $4.7M Venture Round (Dec 2020), and a Pre-Seed of $867K (Oct 2018, led by Inovia Capital and Telegraph Hill Capital). - **Annual Revenue**: Estimated at $2.1M (private company, self-reported estimate) - **Notable Investors/Partners**: Drive Capital (lead), Inovia Capital, Telegraph Hill Capital. Trusted by major clients including Nike, Block (Square), and Airbnb. - **Growth Signals**: Headcount grew 21.9% year-over-year to approximately 68-83 employees. Expanding into EMEA with first Event Supply Specialist hire in the region. Consistently generates 13% or more in savings on multi-million dollar event budgets for clients. Strong LinkedIn follower growth (+19.6% yearly). ## Competitive Advantages - **AI-First, Full-Stack Platform**: Unlike general AI models or simple booking tools, Planned's AI is trained on years of event planning data and can execute entire workflows (sourcing, negotiating, invoicing) automatically, not just make suggestions. - **Source-to-Pay Unification**: Combines sourcing, booking, contract management, payment, and reconciliation into a single platform with one invoice, giving full spend visibility and eliminating manual work. - **Human + AI Hybrid Model**: Offers a unique blend of AI automation for routine tasks and dedicated human experts for complex negotiations and strategic program design, making it suitable for enterprise-grade requirements. - **Policy Enforcement at Scale**: AI automatically enforces company event policies across all users, teams, and regions, solving a major pain point for large organizations. ## Strategic Focus - **Global Expansion**: Actively hiring for roles in EMEA (Event Supply Specialist) to expand the supplier marketplace and customer base into new international markets. - **Deepening Enterprise Integrations**: Recent Brex integration for streamlined payments and reconciliation signals a focus on embedding deeper into enterprise financial workflows. - **Product-Led Growth & AI Advancement**: Continued investment in making the AI platform smarter and more autonomous, with the goal of reducing friction and cost for enterprise event programs. ## Why Work Here - **Culture & Mission**: The company is mission-driven around bringing people together through in-person events. Culture is described as collaborative, with a focus on hiring "creative go-getters" and getting out of their way. [planned.com](https://planned.com/careers) - **Compensation & Benefits**: "Top of market pay for top talent," employee stock purchase plan, fully-subsidized learning and development initiatives, health/vision/dental/wellness insurance, unlimited PTO, transit subsidies, free lunches, and a dog-friendly office. [planned.com](https://planned.com/careers) - **Work Environment**: On-site/in-person focused with offices in Montreal (HQ), New York, and Toronto. The company emphasizes in-person collaboration. [builtin.com](https://builtin.com/company/planned) - **Employee Ratings**: Rated 4.1/5.0 on Built In (50 reviews), with strong scores for Compensation (4.3), Culture (4.3), and Career Development (4.1). Work-life balance rated 3.7. [builtin.com](https://builtin.com/company/planned) - **Growth Opportunity**: As a Series B company with global expansion underway, employees have the chance to own significant projects (e.g., "first in region" roles) and grow with the company. ## Sources 1. [planned.com](https://planned.com/) 2. [planned.com/careers](https://planned.com/careers) 3. [planned.com/about-2](https://planned.com/about-2) 4. [builtin.com](https://builtin.com/company/planned) 5. [linkedin.com/company/itsplanned](https://linkedin.com/company/itsplanned) ## Other roles at Planned - [Event Manager (EMEA or APAC)](https://feeny.ai/job/event-manager-emea-or-apac-planned-montreal-9651a85669sn) — Montréal, Canada - [Event Supply Specialist — EMEA](https://feeny.ai/job/event-supply-specialist-emea-planned-united-kingdom-nz3vxe2rk9f5) — United Kingdom - [Senior Event Manager](https://feeny.ai/job/senior-event-manager-planned-montreal-er7hbhk5ksv8) — Montréal, Canada - [Marketing Generalist](https://feeny.ai/job/marketing-generalist-planned-montreal-kmjnqessa1g1) — Montréal, Canada - [Product Manager](https://feeny.ai/job/product-manager-planned-montreal-1c5ss8xk84gy) — Montréal, Canada - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-planned-montreal-rk7jd2rwxqcr) — Montréal, Canada - [Event Supply Specialist (PT Hours)](https://feeny.ai/job/event-supply-specialist-pt-hours-planned-montreal-s8wmczfdvjmx) — Montréal, Canada - [Product Designer](https://feeny.ai/job/product-designer-planned-montreal-fmy8fb11kneg) — Montréal, Canada - [Event Manager](https://feeny.ai/job/event-manager-planned-montreal-2952g8hc9cgr) — Montréal, Canada - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-planned-montreal-kn6bd5k8f99b) — Montréal, Canada