---
title: 'Technical Implementation Consultant at Hook'
canonical: 'https://feeny.ai/job/technical-implementation-consultant-hook-london-t8ttb52jhv6b'
type: 'job'
last_seen: '2026-09-04'
---

# Technical Implementation Consultant at Hook

- **Company:** Hook
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/hook/154625bf-b4b9-4e71-95fb-f78194563eba

## Job description

## ABOUT HOOK

We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.

We’re a Series A company who ranked 33 out of 100 on the Sifted https://sifted.eu/leaderboards/sifted-100-uk-ireland-2025 fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast. Great implementations set the tone for long-term success and you’ll be the one making that happen. From diving into complex datasets to running projects with precision, you’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook. If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you.

## WHAT YOU’LL BE DOING

- Own the full implementation lifecycle of Hook: from kickoff to go-live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard.
- Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value.
- You’ll shape the data that powers Hook’s machine learning models shaping datasets so they’re useful for predictive modelling. By working closely with our data science team, you’ll help ensure the models perform at their best and deliver valuable insights for our customers.
- Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track.
- Meet tight 28-day implementation timelines, balancing speed with quality in every rollout.
- Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins.
- Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they escalate.
- Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
- Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers.

WHO ARE WE LOOKING FOR?

- Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations to wrangle complex datasets and advise customers
- Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels. Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company.
- Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms. Proven ability to manage multiple implementations in parallel, with tight timelines.
- A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss.

Salary: £60k - £75k base salary+ OTE (depending on experience)

## BENEFITS

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.

## About Hook

## Core Business
- **Primary industry**: AI-powered Customer Success software
- **Target customers**: B2B, mid-market to enterprise SaaS companies with dedicated Customer Success teams
- **Mission**: “Build a new world for Customer Success, powered by AI” – maximise revenue without adding headcount [hook.co](https://hook.co/)

## Products & Services
- **Echo**: AI agent that monitors customer health, predicts churn up to 6 months in advance with 90%+ accuracy, and recommends next actions [hook.co](https://hook.co/).
- **Activator**: AI agent that creates personalised onboarding paths for each customer, adapting in real-time to drive activation [hook.co](https://hook.co/).
- **Hook Platform**: Connects product usage, revenue data, and customer interactions to provide a unified view; automates digital work and surfaces executive-ready insights with a chat interface [hook.co](https://hook.co/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding $14.3M (Series A $8.7M in December 2023, Seed $2.8M in April 2021) [linkedin.com](https://uk.linkedin.com/company/hook-technology)
- **Notable Investors/Partners**: Backed by top early-stage European investors (specific names not listed in public sources); customers include GWI and hackajob [hook.co](https://hook.co/).
- **Growth Signals**: 24.6% YoY headcount growth (52 employees), 8 open positions, annual revenue range $1M–$5M, SOC 2 and ISO 27001 certified [linkedin.com](https://uk.linkedin.com/company/hook-technology) [hook.co](https://hook.co/).

## Competitive Advantages
- Predictive accuracy: 93% churn prediction accuracy and 85% accuracy predicting renewals 180 days out [hook.co](https://hook.co/).
- AI agents that not only surface insights but execute actions (e.g., automate email nudges, CRM triggers) – “100% of the digital work” can be automated [hook.co](https://hook.co/).
- Integrates with existing systems with minimal lift; no in-house data science required.
- Security certifications (SOC 2, ISO 27001) build trust with enterprise buyers [hook.co](https://hook.co/).

## Strategic Focus
- Scaling Customer Success teams through AI automation, reducing manual work by 50% and freeing up 25–35% more efficiency [hook.co](https://hook.co/).
- Expanding agent capabilities to cover the full customer lifecycle (onboarding, risk, renewal, expansion).
- Growing customer base among mid-market and enterprise SaaS companies, with a strong emphasis on data-driven outcomes.

## Why Work Here
- **Culture**: “Ambitious people who want to be part of a like-minded team” – the company is “incredibly passionate about building a diverse and inclusive workplace” [hook.co](https://hook.co/about-us/).
- **Work model**: In-office at the London headquarters (Great Winchester Street) with flexible working space; Built In lists “OnSite Workspace” for all roles [builtin.com](https://builtin.com/company/hook-hookco).
- **Perks**: Equity for all employees, private medical insurance, flexible wellness budget, annual learning & development allowance, twice-weekly team lunches, and regular socials [hook.co](https://hook.co/careers).
- **Employer rating**: 4.7/5.0 on LinkedIn (46 reviews), with culture rated 4.9, compensation 4.6, and career growth 4.7 [linkedin.com](https://uk.linkedin.com/company/hook-technology).
- **Open roles**: Backend/Fullstack Engineer, Front End Engineer, Enterprise Account Executive, Sales Development Representative, Account Manager, and more [hook.co](https://hook.co/careers) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/hook).

## Sources
1. [hook.co](https://hook.co/)
2. [hook.co/careers](https://hook.co/careers)
3. [hook.co/about-us](https://hook.co/about-us/)
4. [builtin.com/company/hook-hookco](https://builtin.com/company/hook-hookco)
5. [linkedin.com/company/hook-technology](https://uk.linkedin.com/company/hook-technology)

## Other roles at Hook

- [Business Operations Associate](https://feeny.ai/job/business-operations-associate-hook-london-y6kwgbb0pp3j) — London, United Kingdom
- [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-hook-london-kq5vrf860840) — London, United Kingdom
- [Backend / Fullstack Engineer](https://feeny.ai/job/backend-fullstack-engineer-hook-london-h61fh3dcz6hr) — London, United Kingdom
- [Technical Implementation Consultant](https://feeny.ai/job/technical-implementation-consultant-onetrust-atlanta-dthfbc73w9bk) — Atlanta, GA