---
title: 'Technical Implementation Lead at Basata Inc'
canonical: 'https://feeny.ai/job/technical-implementation-lead-basata-inc-remote-g8678pj926gz'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Implementation Lead at Basata Inc

- **Company:** Basata Inc
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/basata/ab2d5d05-dc5e-42b0-a6ba-ad5ab4e482f6/application

**Skills:** EHR Integration, HL7, FHIR, APIs, SQL, Python, Data Mapping, Workflow Analysis, Epic, Cerner, Athena, eClinicalWorks, Healthcare Practice Operations

> The Implementation Engineer owns the deployment of AI products into specialty medical practices, acting as the bridge between engineering and customers. Responsibilities include mapping administrative workflows, configuring EHR integrations, managing change adoption, and translating field requirements into technical...

## Job description

## TECHNICAL IMPLEMENTATION LEAD

## ABOUT BASATA

At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect.

## ABOUT THE ROLE

We're looking for a Technical Implementation Lead to own the deployment of Basata's AI products into specialty medical practices. You'll be the bridge between our engineering team and our customers spending time with customers, mapping complex administrative workflows, configuring our platform against EHR systems and existing infrastructure, and ensuring every deployment drives measurable outcomes. Your field learnings will directly shape what we build next.

## WHAT YOU’LL DO

- Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond.
- Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.
- Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow.
- Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time.
- Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams.
- Build scalable implementation processes: Document playbooks, templates, and best practices as you go. You're not just deploying—you're building the implementation engine that scales Basata from dozens of clinics to hundreds.
- Monitor and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement.
- Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence.
- Travel is required.

## WHAT WE’RE LOOKING FOR

- 6+ years in implementation, solutions engineering, or a similar customer-facing technical role.
- Hands-on EHR integration experience (Epic, Cerner, Athena, eClinicalWorks, or similar) with working knowledge of HL7, FHIR, and API-based data exchange.
- Deep understanding of healthcare practice operations—front desk, referral coordinators, call centers, billing. Specialty practice experience (cardiology, Urology, GI, Ortho, Vision, ENT) is a strong plus.
- Comfortable with SQL, APIs, scripting (Python or similar), data mapping, and troubleshooting integrations in the field.
- Exceptional communicator who can translate messy clinical workflows into structured engineering requirements and explain technical concepts to practice managers with equal clarity.
- Willingness to travel on-site to customer locations (estimated 25-50%).

WHY JOIN BASATA?

- Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
- Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
- High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
- Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

## OUR CORE VALUES

- Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
- Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.
- Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.
- Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
- Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.

## About Basata Inc

## Company Overview
- **One-liner**: Basata provides an AI-powered platform that automates administrative workflows—such as fax processing, document management, and call center operations—for healthcare practices, enabling faster patient intake and more time for patient care.
- **Entity Type**: Private (Series A)
- **Headquarters**: Tempe, Arizona, United States (with offices in Phoenix, AZ and San Francisco, CA)
- **Founded**: Not publicly available (LinkedIn shows 15 employees with +70% YoY growth, suggesting a recent launch)
- **Founders**: Kaled Alhanafi (CEO), Chetan Patel, PhD (CPO), Vivin Paliath, PhD (CTO)

## Core Business
- **Primary industry**: Healthcare administrative technology / AI-powered workflow automation
- **Target customers**: B2B – healthcare practices, clinics, and medical groups of all sizes
- **Mission or purpose statement**: “Help people get the right care at the right time” by simplifying the administrative chaos so healthcare organizations can focus on healing people.

## Products & Services
- **Automate Your Inbox**: AI agents that process unstructured documents (faxes, record requests, lab orders, referrals) and automatically create patient charts in the EHR/EMR. Handles missing information by faxing back providers.
- **Automate Your Call Center**: AI voice agents and chatbots that answer calls, schedule appointments, and handle patient inquiries using the practice’s scheduling logic.
- **Analytics Dashboard**: Tracks practice efficiency and administrative performance.
- **Integration**: Plugs into existing EHR/EMR and fax systems with no downtime and a low learning curve.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $21M total funding (Series A, raised as of 2025/2026)
- **Notable Investors/Partners**: Not explicitly named in available sources; Series A was covered by TechCrunch
- **Growth Signals**:
  - Headcount grew +70% year-over-year (from ~9 to 15 employees) and +13.3% month-over-month
  - LinkedIn followers grew +655% year-over-year
  - 10 active job postings across engineering, sales, operations, and growth
  - Claims 100% of incoming documents processed same day, 40% more admin time redirected to patient care, and 80% faster patient intake-to-scheduled time

## Competitive Advantages
- **Deep healthcare focus**: Purpose-built for the administrative burden of healthcare, not a generic AI tool.
- **HIPAA-compliant and secure**: Built with data safety and regulatory compliance at the core.
- **Seamless EHR integration**: Works with existing systems (e.g., NextGen, ClinicalWorks) without requiring a rip-and-replace.
- **Human-centric AI**: Designed to augment staff, not replace them – “AI made by humans, for humans.”

## Strategic Focus
- **Rebuilding the operational layer of American healthcare**: Automating the “$1 trillion” admin backlog to free up clinicians and staff.
- **Scaling the platform**: Following the Series A, Basata is expanding its engineering and go-to-market teams to onboard more practices.
- **Product expansion**: Likely deepening AI capabilities for document processing and voice interactions while maintaining simplicity.

## Why Work Here
- **Culture**: Mission-driven – “building something that matters” with a focus on making healthcare human. The team is small (15 people) and growing fast, offering high ownership and impact.
- **Work policy**: Hybrid/on-site options – roles are based in Tempe, AZ or San Francisco, CA, with some remote positions (e.g., Sales Executive). Engineering roles (Forward Deployed Engineer, Senior Full Stack Engineer) are listed as on-site in Tempe or SF.
- **Notable perks**: “We’ll keep your info on hand” – the company actively welcomes unsolicited applications from smart, driven individuals.
- **Engineering culture**: Strong technical team with backgrounds from Arizona State University, Indiana University, and previous experience at companies like Nokia, Medtronic, and Swirepay. Tech stack includes TypeScript, React, Spring Boot, GitHub Actions, and various EHR integrations.

## Sources
1. [basata.ai – Overview](https://www.basata.ai/)
2. [basata.ai – Solutions](https://www.basata.ai/solutions)
3. [basata.ai – About Team](https://www.basata.ai/about-team)
4. [LinkedIn – Basata](https://www.linkedin.com/company/basata)
5. [Jobs.ashbyhq.com – Forward Deployed Engineer](https://jobs.ashbyhq.com/basata/7df351dc-9cb2-498c-9e25-6e7027e889c0)

## Other roles at Basata Inc

- [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-basata-inc-tempe-t6x5tztwx094) — Tempe, AZ
- [AI Workflow Engineer](https://feeny.ai/job/ai-workflow-engineer-basata-inc-tempe-yxjva4qt1pf8) — Tempe, AZ
- [Documentation and Workflow Specialist](https://feeny.ai/job/documentation-and-workflow-specialist-basata-inc-tempe-ece15djvcq7b) — Tempe, AZ
- [Growth Partner](https://feeny.ai/job/growth-partner-basata-inc-tempe-mnabmkwez7pg) — Tempe, AZ