---
title: 'Technical Implementation Lead at Easyship'
canonical: 'https://feeny.ai/job/technical-implementation-lead-easyship-remote-ck8fsxbr306r'
type: 'job'
last_seen: '2026-11-01'
---

# Technical Implementation Lead at Easyship

- **Company:** Easyship
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-11-01
- **Apply:** https://boards.greenhouse.io/easyship/jobs/4722924006?gh_jid=4722924006

## Job description

About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratise logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.

Who We’re Looking For:

As we move upmarket, more of our enterprise customers are integrating with Easyship through our API, custom apps, and tailored builds. We’re looking for a Technical Implementation Lead to own those implementations end to end, from pre-sale discovery and a signed Statement of Work (SoW) through to go-live, volume migration, and handover. This is a technical role first. You’ll be the go-to expert on the Easyship API for customers, Sales, and internal teams, you’ll steer them to one clear solution, and you’ll partner with our Solutions Developers to deliver it. You’ll sit in our Implementation Services team, within Client Services.

What would you be responsible for:

- Leading technical discovery with Enterprise/Strategic Sales, mapping customer systems (eCommerce platforms, ERP, OMS, WMS), data flows, and constraints to validate product fit.
- Owning the solution design for each implementation (architecture, endpoints, webhooks, authentication, data mapping) and bringing customers to agreement on one clear recommendation.
- Scoping and signing off the SoW for every deal that needs API, custom app, or customisation work. Each SoW covers deliverables, go-live date, forecast shipment volume, and support terms.
- Resolving technical questions from customers and internal teams before the sale and during implementation, including reproducing issues in Postman or Insomnia and finding the root cause in requests, responses, and logs.
- Leading technical kick-offs and calls with customers’ technical teams and senior stakeholders.
- Partnering with Solutions Developers to align on scope and design, unblock questions during the build, and confirm delivery matches the SoW.
- Managing several implementations at once, from signature to go-live and volume migration, and tracking milestones, risks, dependencies, and change requests.
- Owning implementation escalations, including recovery plans where shipment volume falls short of forecast.
- Leading structured handovers to the CSM and Customer Support.
- Maintaining clear governance on custom builds: what’s supported, at what cost, and a register of builds in production.
- Turning recurring questions into documentation, and feeding product gaps to Product and Engineering with a clear business case.

You Might Be a Good Fit If:

- You have 5+ years in technical implementation, solutions architecture, or a similar technical customer-facing role, including implementations for an enterprise SaaS product.
- You have expert, hands-on command of REST APIs, webhooks, and integration patterns, including authentication methods (OAuth 2.0, SSO, API keys).
- You’re fluent with JSON, data mapping, and SQL, and confident using Postman or Insomnia.
- You’re a structured troubleshooter across HTTP status codes, rate limits, error handling, retries, and logs.
- You understand how eCommerce platforms, ERPs, and warehouse systems integrate with shipping services.
- You’re confident with technical and non-technical senior stakeholders, and you form a recommendation and bring people with you.
- You have experience writing SoWs, running multiple implementations at once, and holding scope and pricing boundaries.
- You use AI effectively: you review agent-generated work and translate it into plain language.
- You have excellent technical documentation skills and strong written and verbal English.
- Bonus: Python or JavaScript; logistics or eCommerce experience; Shopify, Squarespace, Celigo, or Zapier implementations; prior Easyship experience.

What we bring to the table as an employer:

- Generous remuneration and stock units
- We reimburse gym and wellness expenses so you can invest in your health
- The freedom to ‘Work from Anywhere’ for 4 weeks in a year
- Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

## About Easyship

## Company Overview
- **One-liner**: Easyship is a global multi-carrier shipping software platform that enables eCommerce businesses of all sizes to compare rates, print labels, automate fulfillment, and manage cross-border logistics with transparent tax and duty calculations.
- **Entity Type**: Private (Series A funded; now a profitable, high-growth scale-up)
- **Headquarters**: New York, United States (with joint headquarters in London, UK and Hong Kong, and offices in Bangalore, Taipei, Singapore, Melbourne, and California)
- **Founded**: 2014
- **Founders**: Tommaso Tamburnotti, Augustin Ceyrac, Paul Lugagne

## Core Business
- Primary industry: eCommerce shipping and fulfillment software (Logistics Technology)
- Target customers: B2B – from small businesses (10–10,000 parcels/month) to enterprise brands (10,000–1M+ monthly shipments), including crowdfunding creators
- Mission or purpose statement: "Democratize shipping for all" – making global shipping accessible, transparent, and affordable for every online seller

## Products & Services
- **Easyship No-Code App**: A drag-and-drop shipping dashboard for small to medium businesses that syncs orders from sales channels, compares courier rates, prints labels, and provides branded tracking – set up in 3–5 minutes.
- **Easyship Shipping API**: An enterprise-grade API with 99.99% uptime for high-volume merchants to integrate shipping automation, rate shopping, and customs documentation directly into their own systems.
- **Crowdfunding Fulfillment Solution**: A specialized suite for Kickstarter and Indiegogo creators, offering backer surveys, courier selection, warehousing, and shipping insurance.
- **Multi-Carrier Rate Shopping**: Intelligent algorithm that automatically recommends the cheapest, fastest, or best-value shipping option from over 550 courier services (UPS, FedEx, DHL, USPS, etc.) with exclusive discounted rates up to 91% off retail.
- **Tax & Duties at Checkout**: Real-time calculation and display of import taxes and duties during checkout (first integrated on Shopify in 2017) to eliminate surprise fees for international buyers.
- **Branded Tracking & Post-Purchase Updates**: Reduces "Where Is My Order?" inquiries by up to 63% with custom tracking pages and automated delivery notifications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known funding: Series A, November 2018)
- **Key Metric**: Annual revenue of $8.0M (LinkedIn estimate) and total funding from Series A (undisclosed amount) from notable investors
- **Notable Investors/Partners**: Lazada, Lamivoie Capital Partners, Rubicon Venture Capital, One Way Ventures, Kima Ventures, Picus Capital. Official partner of Kickstarter and Indiegogo.
- **Growth Signals**:
  - Trusted by over 100,000 brands worldwide
  - Ranked #1 global category leader for shipping software by G2 in the January 2026 Winter Edition
  - Employee headcount grew 22.1% YoY to 149 employees
  - Operates in 50+ origin countries, delivering to 200+ destinations
  - Awarded "Best Startup in Asia" (TechInAsia), "Technology Company of the Year" (ComputerWorld Hong Kong), and multiple American Business Awards

## Competitive Advantages
- **Largest courier network**: Access to 550+ shipping services in one account, with exclusive discounted rates (up to 91% off retail).
- **First-mover in tax/duties transparency**: Pioneered integrated tax and duty calculation at checkout for eCommerce platforms, reducing customer friction for cross-border orders.
- **99.99% platform uptime**: Heavy investment in technical infrastructure ensures reliability for mission-critical shipping operations.
- **Global reach with local presence**: Offices and fulfillment capabilities across North America, Europe, Asia-Pacific, and Australia, enabling true global logistics from a single platform.

## Strategic Focus
- **Aggressive growth target**: Aims for 300% annual growth and continues to expand its global footprint into new origin and destination markets.
- **Product expansion**: Further developing automation, warehousing, and 3PL integrations to offer end-to-end fulfillment beyond shipping labels.
- **Enterprise and API deepening**: Strengthening the high-volume API offering to capture larger merchants and marketplaces.
- **Crowdfunding vertical**: Continuing to build on its official partnerships with Kickstarter and Indiegogo to dominate the creator fulfillment space.

## Why Work Here
- **Culture & values**: Emphasizes mutual respect, diversity, accountability, and collaboration. Described as a group of "engineers, designers, strategists and bubble wrap aficionados" solving the last piece of eCommerce.
- **Global flexwork policy**: "Explore, Experience, and Excel Anywhere for 4 Weeks!" – employees can work from anywhere for up to four weeks per year.
- **Compensation & equity**: Competitive salaries plus equity shares, performance bonuses, and employee stock purchase plan.
- **Wellness & perks**: Robust health insurance (dental, vision), gym reimbursement, mental health days, generous vacation, and office snacks.
- **Diversity & inclusion**: Employee Resource Groups (ERGs), diverse global team across 8 countries, and a commitment to hiring people of all backgrounds.
- **Work model**: Hybrid/in-office presence with offices in New York, London, Hong Kong, Bangalore, Taipei, Singapore, Melbourne, and California. Remote-friendly roles available.
- **Engineering culture**: High ownership, roadmap-driven work, and investment in leading-edge technical infrastructure (99.99% uptime). Tech stack includes Ruby on Rails.

## Sources
1. [easyship.com](https://www.easyship.com/about-us) – Company profile, founders, funding, awards
2. [easyship.com](https://www.easyship.com/careers) – Careers page, perks, global offices, flexwork policy
3. [linkedin.com](https://www.linkedin.com/company/easyship) – LinkedIn company page (employees, revenue, industry, headquarters)
4. [builtin.com](https://builtin.com/company/easyship) – Benefits, culture, open roles, diversity initiatives

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