---
title: 'Technical Implementation Manager at Second Nature'
canonical: 'https://feeny.ai/job/technical-implementation-manager-second-nature-united-states-k6k2477jmg6b'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Implementation Manager at Second Nature

- **Company:** Second Nature
- **Location:** United States
- **Compensation:** $70k–$75k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/second-nature/2d202d9f-aeca-4089-8a9b-c666821d9e4a/application

**Skills:** System configurations, APIs, Data mapping, Integration flows, Backend logic, Technical documentation, System design, PropTech, Real estate transactions, AI integration

> Own the design, setup, and technical execution of client implementations while acting as a strategic liaison between Sales, Implementation, and Product teams. Conduct discovery, configure systems, and deliver training to ensure successful client adoption and system integration.

## Job description

📝 About the Role As a Technical Implementation Manager, you’ll own the design, setup, and technical execution of client implementations, while also acting as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech. You’ll conduct discovery, propose solutions, configure systems, deliver technical and non-technical training, and ensure the final implementation aligns with both client goals and internal architecture. In short: you’ll be part solutions expert, part technical configurator, part implementation lead.

📌 What You'll Do

- Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria.
- Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders.
- Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations
- Act as the technical point of contact across the Sales → Implementation → CS handoff
- Validate feasibility, scope integration, identify gaps early, and guide technical expectations.
- Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams.
- Perform system validation, verification, and QA before go-live.
- Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities.
- Build training materials, playbooks, and best practices.
- Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation.
- After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts.

📝 About You

- 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation)
- Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic
- Adept at discovery and translating business requirements into technical design
- Comfortable presenting and explaining technical concepts to both technical and non-technical audiences
- Experience in creating proposals, technical documentation, training materials, and design blueprints
- Capability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines
- Excellent communication and stakeholder management skills
- Proactive problem solver who thrives in ambiguity and evolving environments
- Collaborator at heart - willing to partner across Product, Engineering, Sales, Customer Success, Support and Operations
- Passionate about customer success, and committed to delivering solutions that scale

💥 Bonus Experience

- Hands-on experience in PropTech or real estate transactions.
- Familiarity integrating AI into onboarding/process workflows.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

## About Second Nature

## Company Overview
- **One-liner**: Second Nature provides a fully managed Resident Benefits Package platform that creates "Triple Win" experiences for residents, property managers, and investors in the rental housing industry.
- **Entity Type**: Private (venture-backed, growth-stage)
- **Headquarters**: Raleigh, North Carolina, USA
- **Founded**: 2012
- **Founders**: Not publicly listed on the available sources

## Core Business
- **Primary industry**: Property Technology (PropTech) – Resident Experience category
- **Target customers**: B2B – property managers, real estate investors; B2C – residents (indirectly through property managers)
- **Mission / Purpose**: “We’re building a future where every home is professionally managed. Where houses feel more like homes, investments grow, and property managers shine, one lease at a time.” [secondnature.com/about](https://www.secondnature.com/about)

## Products & Services
- **Resident Benefits Package (RBP)**: A fully managed, custom suite of benefits for residents that elevates the living experience, drives resident retention, and increases investor satisfaction. It is an effortless experience platform that moves beyond transactional property management. [secondnature.com/about](https://www.secondnature.com/about)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric (Funding)**: Not publicly available (private company); total funding amount is not listed in the provided sources
- **Notable Investors/Partners**: Not explicitly named in the available materials
- **Growth Signals**: 
  - ~220 total employees and ~30 in Product & Tech (per Built In profile) [builtin.com/company/second-nature](https://builtin.com/company/second-nature)
  - 100+ million Americans living in rentals referenced as addressable market [secondnature.com/about](https://www.secondnature.com/about)
  - Growing team with 16 open positions across multiple departments (Engineering, Sales, Marketing, etc.) [jobs.ashbyhq.com/second-nature](https://jobs.ashbyhq.com/second-nature)

## Competitive Advantages
- **Category creator**: Second Nature is building and defining the “Resident Experience” category within PropTech, differentiating from traditional property management software.
- **Fully managed platform**: The RBP is handled end-to-end, reducing workload for property managers and providing a turnkey solution.
- **Triple Win model**: Aligns incentives across residents (better living), property managers (higher retention, less work), and investors (stronger returns).

## Strategic Focus
- **Current priorities**: Scaling the resident benefits platform, expanding into new geographies, and deepening product integrations. Continuous hiring across Go-To-Market, Product & Technology, and Client Experience departments.
- **Direction for growth**: Professionalizing the rental industry by helping more properties move to managed services and increasing adoption of RBP among property managers.

## Why Work Here
- **Culture**: Remote-first company with a strong emphasis on team connection, including two in-person summits per year and an annual SNKO (company kickoff). Culture values include “extreme ownership,” “grow the pie,” and “pirate ship, not a cruise ship.” [secondnature.com/careers/how-we-work](https://www.secondnature.com/careers/how-we-work)
- **Remote / Hybrid Policy**: Full remote within the USA; team has offices in Raleigh but typical time on-site is none. [builtin.com/company/second-nature](https://builtin.com/company/second-nature)
- **DEIB**: Employee-led DEIB group meets biweekly; DEIB is built into the foundation. [secondnature.com/careers/how-we-work](https://www.secondnature.com/careers/how-we-work)
- **Growth & Perks**: 
  - Continuing education stipend, certifications, and professional development reimbursed.
  - Annual “Second Nature University” in-person learning event.
  - Company equity offered to most roles.
  - Healthcare, dental, vision, Flexible Spending Account, family medical leave.
  - Quarterly engagement surveys. [builtin.com/company/second-nature](https://builtin.com/company/second-nature)
- **Engineering Culture**: Roles posted include Staff Software Engineer (AI Team), Engineering Manager, and typical salary ranges $150K–$190K. [jobs.ashbyhq.com/second-nature](https://jobs.ashbyhq.com/second-nature)

## Sources
1. [Second Nature About Page](https://www.secondnature.com/about)
2. [Second Nature Careers Page](https://www.secondnature.com/careers)
3. [Second Nature Hiring Process](https://www.secondnature.com/hiring-process)
4. [Second Nature How We Work (Life at Second Nature)](https://www.secondnature.com/careers/how-we-work)
5. [Second Nature Job Postings (Ashby)](https://jobs.ashbyhq.com/second-nature)
6. [Built In – Second Nature Profile](https://builtin.com/company/second-nature)

## Other roles at Second Nature

- [Director of User Experience](https://feeny.ai/job/director-of-user-experience-second-nature-united-states-1h0at46z3085) — United States
- [Staff Software Engineer, Quality Engineering](https://feeny.ai/job/staff-software-engineer-quality-engineering-second-nature-united-states-kzc0992xtxj4) — United States
- [Manager, Implementations](https://feeny.ai/job/manager-implementations-second-nature-united-states-mfran5csrmbw) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-second-nature-united-states-g9vf55v58km2) — United States
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