--- title: 'Technical Implementation Specialist at GovWorx' canonical: 'https://feeny.ai/job/technical-implementation-specialist-govworx-united-states-efx0r3xed3hk' type: 'job' last_seen: '2026-09-08' --- # Technical Implementation Specialist at GovWorx - **Company:** GovWorx - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/govworx/13f95df9-8f48-4e0f-8743-69a7554ef59f ## Job description Location: Remote (U.S. only) Travel: Possibly Up to 20% Clearance: Must pass FBI fingerprint and background check in multiple states ## ABOUT GOVWORX GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation, allowing agencies to strengthen their teams and better serve their communities. ## POSITION OVERVIEW We are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment. The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals. ## KEY RESPONSIBILITIES - Install, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications. - Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow. - Troubleshoot audio connections and network issues, including SIP and other streaming protocols. - Assist with setup and configuration of hardware devices used for audio or data ingestion. - Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences. - Participate in an on-call rotation for after-hours, weekend, and holiday support as needed. - Travel to customer sites (up to 20%) for system installations, testing, and troubleshooting. ## REQUIRED QUALIFICATIONS - U.S. citizen or authorized to work in the United States. - Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels. - Minimum 2 years of experience in IT, telecommunications, or systems engineering. - Familiarity with public safety and 9-1-1 center environments and terminology. - Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems). - Proficient in Windows and/or Linux server environments, networking, and system configuration. - Excellent communication and customer service skills; able to work independently in high-pressure situations. - Willingness to travel up to 20% and participate in after-hours on-call rotation. ## PREFERRED QUALIFICATIONS - Experience with logging recorders - Familiarity with CAD, radio, or 911 telephony systems. - Prior experience with SaaS or cloud-based solutions. ## WHY JOIN GOVWORX At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response. ## About GovWorx ## Company Overview - **One-liner**: GovWorx provides AI-powered solutions for 9‑1‑1 emergency communications centers (ECCs) to hire, train, coach, and retain telecommunicators through a unified workforce management platform. - **Entity Type**: Private (total funding $8.9M, 1 prior round) - **Headquarters**: Denver, Colorado, USA - **Founded**: 2023 (some sources list 2024) - **Founders**: Alex Montgomery and Scott MacDonald ## Core Business - **Primary industry**: Public safety technology / emergency communications - **Target customers**: Government emergency communications centers (ECCs) of all sizes (1–275+ telecommunicators) – B2G - **Mission**: “To strengthen those who serve” – elevate the impact of all responders by combining responsible AI with human expertise ## Products & Services - **CommsCoach ASSIST**: Real‑time call guidance with adaptive questioning that evolves during a 9‑1‑1 call, helping telecommunicators stay policy‑aligned and confident. - **CommsCoach HIRE**: AI‑driven, research‑based pre‑hire assessments and simulations that measure core skills, competencies, and stress/trauma resilience for unbiased candidate evaluation. - **CommsCoach TRAIN**: Unified enablement platform with realistic AI‑driven call & radio simulations, microlearning library, phased training paths, and continuous skill tracking from pre‑hire through on‑the‑floor performance. - **CommsCoach QA**: AI‑driven quality assurance that evaluates every eligible call and radio transmission, replacing manual reviews with standards‑based scoring and coaching insights. - **GovWorx 911 Workforce Management Platform**: Integrates all CommsCoach modules to support the entire telecommunicator career cycle (hire, train, coach, retain). ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total funding $8.9M (single disclosed round) - **Notable Investors/Partners**: Not explicitly named; 400+ partner customers (including Salt Lake Valley Emergency Communications Center) - **Growth Signals**: - 75 employees (+206.9% year‑over‑year, +60 people) - Operates in 5 countries (USA, Brazil, Argentina, Canada, Saudi Arabia) - Processes over 1.2M evaluations per month, 15M+ audio files transcribed, 8M+ simulations monthly - Trusted by centers ranging from 1 to 275+ telecommunicators - Customer case study: SLVECC cut candidate evaluation time in half and improved retention by 15% ## Competitive Advantages - **Domain expertise built by practitioners**: Founders and team include former first responders and public safety technology veterans with 20+ years of experience (Motorola, TriTech, PowerDMS). - **AI that focuses on people, not just operations**: Unlike many tech solutions that target operational efficiency, GovWorx specifically addresses staffing shortages, burnout, and retention – the human side of emergency communications. - **Policy‑driven, responsible AI**: Adaptive questioning and scoring are aligned with each center’s policies and standards, ensuring compliance and fairness. - **End‑to‑end platform**: Covers the entire telecommunicator lifecycle (hire, train, QA, coach, retain) in one unified system, replacing fragmented manual processes. ## Strategic Focus - **Current priorities**: Solving the staffing crisis in 9‑1‑1 centers by helping agencies hire smarter, train faster, coach better, and retain longer. Expanding globally (already in 5 countries) and deepening AI capabilities for real‑time guidance and translation. - **Growth direction**: Continue scaling the partner network (400+ centers) and developing new AI features that reduce routine burden on telecommunicators while improving response quality. ## Why Work Here - **Fully remote, U.S.‑based company**: Open to candidates in any U.S. state (Colorado preferred but not required); also hiring in LATAM (e.g., Fullstack Engineer - LATAM). - **Mission‑driven culture**: Team united by dedication to public safety professionals; values include respect, security, and honoring the courage of first responders. - **Engineering culture**: Build responsible AI for a critical societal function; work on real‑time call guidance, speech processing, and large‑scale simulation systems. - **Perks**: Remote workspace; not explicitly detailed but emphasis on flexibility and impact. - **Current openings** (as of mid‑2025): Staff Engineer, Fullstack Engineer (US & LATAM), System Operations Engineer, QA Engineer (LATAM), Technical Implementation Specialist, Onboarding Consultant. ## Sources 1. [govworx.ai](https://www.govworx.ai/) 2. [govworx.ai/about](https://www.govworx.ai/about) 3. [govworx.ai/careers](https://www.govworx.ai/careers) 4. [builtin.com](https://builtin.com/company/govworx) 5. [linkedin.com](https://www.linkedin.com/company/govworx) 6. 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