---
title: 'Technical Instructor IT Support at Per Scholas'
canonical: 'https://feeny.ai/job/technical-instructor-it-support-per-scholas-phoenix-arizona-ykn5fz0jqafs'
type: 'job'
last_seen: '2026-09-06'
---

# Technical Instructor IT Support at Per Scholas

- **Company:** Per Scholas
- **Location:** Phoenix Arizona, United States
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/perscholashires/jobs/4706584006

## Job description

## ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting [PerScholas.org](http://perscholas.org/) and follow us on [LinkedIn](https://www.linkedin.com/school/perscholas/), [X](https://twitter.com/PerScholas), [Facebook](https://www.facebook.com/PerScholas/), [Instagram](https://www.instagram.com/perscholas/), and [YouTube](https://www.youtube.com/c/perscholas).

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

## WHO WE’RE LOOKING FOR

Per Scholas is seeking an IT Support instructor to become a member of our  Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

## WHAT YOU’LL DO

- Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
- Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
- Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
- Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
- Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

## WHAT YOU’LL BRING TO US

Instructional Skill Sets

- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills

Required Skill Sets

- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

## Preferred Skill Sets

- Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
- Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
- Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
- Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
- Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
- Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
- Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
- Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Professional Qualifications

- Bachelor's degree (or equivalent practical/industry experience).
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
- Excellent written communication, presentation, and customer service skills.
- Solid understanding of business needs.
- Strong evaluation and data management skills.
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
- At least three years of experience in an IT support role.

Personal Characteristics

- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
- You are data-driven, result-oriented, and a forward-looking catalyst for social change.
- You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
- You are a life-long learner.
- You are an effective communicator with strong oral and written skills.
- You are tech-savvy and learn new tools quickly.
- You are detail-oriented, with exceptional organizational management skills.
- You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
- You are adept at managing your time and balancing multiple projects and tasks.
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

## Compensation

For this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

LI#- Onsite

## Benefits & Perks

Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

## Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

[PII Policies](https://perscholas.org/wp-content/uploads/2020/08/PIIComments_11.9.pdf)

[Non-Discrimination Policy](https://perscholas.org/wp-content/uploads/2020/10/NON-DISCRIMINATIONPOLICY-10212020.pdf)

## About Per Scholas

## Company Overview
- **One-liner**: Per Scholas is a national nonprofit that provides tuition-free, AI-enabled technology training and career development to unlock economic mobility for individuals across the United States.
- **Entity Type**: Private (Nonprofit)
- **Headquarters**: New York City, New York, United States
- **Founded**: 1995
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Workforce development, technical education, talent solutions
- **Target customers**: Learners (individuals seeking no-cost tech training) and employers (companies hiring skilled technical talent)
- **Mission or purpose statement**: To advance economic equity through rigorous training for tech careers and connect skilled talent to leading businesses.

## Products & Services
- **No-Cost Technical Training Bootcamps**: Tuition-free, boot camp-style courses in high-demand IT roles such as AWS DevOps, AWS Machine Learning, Certified Information Systems Security Professional (CISSP), and infrastructure technology. Courses include hands-on instruction, professional skills development, and industry certifications. [perscholas.org](https://perscholas.org/)
- **Curriculum Solutions**: Development of technical curricula for advanced manufacturing, ERP/CRM, semiconductors, and other emerging fields. [greenhouse.io](http://job-boards.greenhouse.io/perscholashires)
- **Enterprise Talent Solutions**: A service that connects employers with trained, certified graduates for entry- to mid-level tech roles, including upskilling and reskilling for current teams. [perscholas.org](https://perscholas.org/about-per-scholas/)
- **Career Accelerator & Alumni Relations (CAAR)**: Ongoing professional development, upskilling, and job placement support for alumni up to two years post-graduation. [perscholas.org](https://perscholas.org/about-per-scholas/)

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Over 35,000 graduates launched tech careers; 80%+ of graduates find full-time employment within one year; 85% graduation rate. [perscholas.org](https://perscholas.org/about-per-scholas/)
- **Notable Investors/Partners**: Supported by a network of funders, partners, and individual donors; more than 1,000 employers hire Per Scholas graduates. [perscholas.org](https://perscholas.org/about-per-scholas/)
- **Growth Signals**: Expanded to 25+ locations nationwide; typical alumni pre-training income $20,085 → post-training income $54,606; now celebrating 30 years of operation. [perscholas.org](https://perscholas.org/about-per-scholas/)

## Competitive Advantages
- **No-cost model**: Training is completely free for learners, removing financial barriers to tech careers.
- **Proven outcomes**: High graduation rate (85%) and strong employment placement (80%+ within one year) with significant income uplift.
- **National scale**: 25+ campuses across the U.S., enabling regional economic development and partnerships with hundreds of employers.
- **AI-embedded curriculum**: Courses are designed to include AI skills, keeping training relevant to current industry demands.

## Strategic Focus
- **Expansion**: Opening new locations (e.g., Buffalo, Newark, North Carolina, Orlando, Phoenix, Pittsburgh, San Francisco Bay, Seattle, St. Louis) to reach more learners. [perscholas.org](https://perscholas.org/)
- **Industry alignment**: Developing training programs for high-growth sectors such as semiconductors, advanced manufacturing, critical infrastructure, and data centers. [greenhouse.io](http://job-boards.greenhouse.io/perscholashires)
- **Talent solutions growth**: Deepening partnerships with employers to fill technical roles and offer upskilling/reskilling services.

## Why Work Here
- **Culture**: Mission-driven, collaborative, and supportive environment; 81% of staff say they can be their authentic self at work; 24% of staff received promotions in the last 12 months. [perscholas.org](https://perscholas.org/meet-our-people/)
- **Work policy**: Roles are available onsite, hybrid, and remote across the U.S. Remote candidates must reside in the U.S.; no employment sponsorship provided. [perscholas.org](https://perscholas.org/meet-our-people/)
- **Benefits**: 40+ paid days off in the first year (37+ days according to FAQ), medical premiums starting below $40 per paycheck, $1-for-$1 401k matching up to 6%, and other wellness support. [greenhouse.io](http://job-boards.greenhouse.io/perscholashires) and [perscholas.org](https://perscholas.org/meet-our-people/)
- **Growth**: Opportunities for advancement in a growing organization; staff members report a strong sense of belonging. [perscholas.org](https://perscholas.org/meet-our-people/)

## Sources
1. [perscholas.org](https://perscholas.org/)
2. [perscholas.org - About](https://perscholas.org/about-per-scholas/)
3. [perscholas.org - Board & Staff](https://perscholas.org/about-per-scholas/board-staff/)
4. [perscholas.org - Meet Our People](https://perscholas.org/meet-our-people/)
5. [greenhouse.io - Jobs at Per Scholas](http://job-boards.greenhouse.io/perscholashires)

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