---
title: 'Technical Lead - ServiceNow at Cprime'
canonical: 'https://feeny.ai/job/technical-lead-servicenow-cprime-hyderabad-wntftv5tp4za'
type: 'job'
last_seen: '2026-11-08'
---

# Technical Lead - ServiceNow at Cprime

- **Company:** Cprime
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/cprime/d659cd85-0acd-49a9-89b1-8a493c71fe37

## Job description

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

What you'll do:

- Client Engagement: Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow and ensuring their success and satisfaction with our solutions.
- Implementation Management: Lead end-to-end implementation projects, from requirements gathering and solution design to testing, deployment, and post-implementation support.
- Solution Design: Collaborate with clients to understand their business requirements and translate them into ServiceNow solutions.
- Workshops: Conduct workshops with clients to facilitate knowledge transfer and promote user adoption of ServiceNow solutions.
- Configuration: Configure ServiceNow applications to meet client specifications, leveraging your expertise in the platform's capabilities and best practices. Work on system management, user data management, Platform updates, Scripting, and updating User Stories.
- Integration: Integrate ServiceNow with third-party applications.
- User Acceptance Testing (UAT): Lead UAT efforts, including test planning, scenario development, test execution, and defect management, ensuring that solutions meet quality standards and fulfill business requirements.
- Enablement and Adoption: Lead interactive sessions to educate stakeholders on platform capabilities, best practices, and industry trends, empowering them to maximize the value of their ServiceNow investment.
- Best Practices: Stay abreast of the latest ServiceNow developments, trends, and best practices, and proactively identify opportunities for process optimization and enhancement.

Qualifications and Skills:

- Minimum 5+ years of real-time hands-on ServiceNow platform experience.
- Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field.
- ServiceNow Certified System Administrator certification is mandatory, and CIS-ITSM certification is preferred.
- Experience with any ServiceNow ITSM/ITAM/ITOM/SPM/HRSD solutions.
- Proven history of working effectively with cross-functional teams.
- Experience with client management and project management.
- Excellent problem-solving ability and time management.
- Proactive communication skills, presenting technology as business solutions.
- Good business sense and relationship-building skills.
- Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
- Must be flexible and ready to pivot based on the changing demands of a project.

We expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.

#LI-Hybrid

## #LI-HB1

## What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

## Equal Employment Opportunity Statement

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

## About Cprime

## Company Overview
- **One-liner**: Cprime is a global consulting and solutions firm that helps enterprises modernize their operating models by aligning technology, workflows, and organizational structures.
- **Entity Type**: Private (Backed by Goldman Sachs and Everstone Capital since 2023)
- **Headquarters**: Dallas, Texas, USA (with 17 total offices globally)
- **Founded**: 2003
- **Founders**: Not publicly available

## Core Business
- Primary industry: IT Consulting, Digital Transformation, and Enterprise Services
- Target customers: B2B, primarily large enterprises (300+ Fortune 500 companies served) across 30 countries
- Mission/Purpose: To help visionary business leaders compose solutions, execute implementations, and perform against business goals — with a growing focus on embedding AI across the enterprise.

## Products & Services
- **Strategic Advisory & Consulting**: End-to-end transformation services from strategy to execution, including Agile, product, and technology solutions.
- **AI Transformation Consulting**: Human-first approach to AI adoption, focusing on decision flow, workflows, and organizational change to build AI-native foundations.
- **Platform Implementation & Management**: Services for major enterprise platforms including Atlassian, Salesforce, and ServiceNow/Moveworks, covering migration, optimization, and integration.
- **Data & Governance Consulting**: Rewiring infrastructure (data, governance, integration, AI, and change) into connected systems for speed, scalability, and decision-ready operations.
- **DevSecOps & Cloud Engineering**: Senior-level engineering services for secure cloud operations and continuous delivery pipelines.
- **Software Licensing & SaaS Management**: Specialized services for optimizing software licensing agreements and managing SaaS portfolios.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total headcount of 800+ team members; served 2,500+ clients across 30 countries
- **Notable Investors/Partners**: Backed by Goldman Sachs and Everstone Capital since 2023
- **Growth Signals**: 22 years of operating history; 300+ Fortune 500 companies as clients; growing focus on enterprise AI adoption; global expansion with offices across the US and India

## Competitive Advantages
- Multi-platform expertise (Atlassian, Salesforce, ServiceNow, Moveworks) creating a unique cross-vendor vantage point
- "Human-first AI transformation" methodology focusing on adoption rather than just technology — reducing implementation failure risk
- Global delivery capability with proximity to clients across North America and Asia
- Strategic backing from Goldman Sachs and Everstone Capital provides financial stability and growth capital
- Deep enterprise relationships built over two decades (2,500+ clients)

## Strategic Focus
- Embedding AI across the enterprise as a core capability, helping clients build AI-native foundations
- Expanding hybrid delivery model with key offices in Dallas (HQ), Boston, Seattle, Portland, Denver, Cary (NC), Bothell (WA), Hyderabad (India), and Chennai (India)
- Growing senior-level engineering and consulting talent, especially in DevSecOps, Cloud, and AI specialties
- Driving measurable outcomes in IT, product, and business operations for large enterprise clients

## Why Work Here
- **Work Model**: Hybrid and remote options available depending on role (e.g., many technical roles in India are Remote; US-based roles like ServiceNow Sales Executive offer remote; some roles like Senior Atlassian Consultant are Hybrid)
- **Culture**: Described as a global but collaborative firm with a focus on "illuminating opportunities others miss" — combining data, action, and orchestration
- **Perks & Benefits** (per Built In profile):
  - Performance bonuses
  - Employee discounts
  - Diversity-based Employee Resource Groups
  - Family medical leave and generous parental leave
  - Dental, health, and Flexible Spending Account (FSA) benefits
  - Job training and talent development programs
- **Engineering Culture**: Strong emphasis on senior-level technical talent (Senior DevSecOps & Cloud Engineer, Senior Software Licensing Specialist) with hybrid work options; hands-on execution combined with strategic advisory
- **Career Growth**: 22-year track record of stability; growing headcount (800+); backed by major private equity; opportunity to work with 300+ Fortune 500 clients on cutting-edge AI and cloud transformations

## Sources
1. [cprime.com/careers](https://www.cprime.com/careers/)
2. [cprime.com](https://www.cprime.com/)
3. [cprime.com/about-us](https://www.cprime.com/about-us/)
4. [jobs.lever.co/cprime](https://jobs.lever.co/cprime)
5. [builtin.com/company/cprime](https://builtin.com/company/cprime)

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