---
title: 'Technical Lead – Systems Engineering at Dijital Team'
canonical: 'https://feeny.ai/job/technical-lead-systems-engineering-dijital-team-colombo-54aj44qqkr2f'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Lead – Systems Engineering at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/403e9d95-fa28-4dea-b4e8-8d37dd6ed90e

## Job description

## About the Role

We are seeking an experienced and dependable Technical Lead to take ownership of client infrastructure and provide senior technical leadership within a growing MSP environment. In this role, you will oversee the design, delivery, security, and ongoing management of client systems across Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, networking, and cybersecurity. You will act as the senior technical escalation point, lead complex projects and migrations, guide technical standards, and work closely with clients to ensure their technology environments support their business objectives. This opportunity is suited to a technically strong professional who enjoys variety, takes ownership, and wants to make a meaningful contribution within a collaborative MSP team.

## About the Client

You will be working with a specialist managed services provider supporting small to medium-sized organisations. The organisation focuses on using technology to solve business challenges rather than simply resolving technical issues, with an emphasis on responsive service, streamlined IT operations, and making technology an integrated part of each client's business. Ideal Profile

## Experience & Technical Expertise

5+ years of experience in systems engineering or IT support Proven experience as a Senior Systems Engineer, Technical Lead, or Systems Administrator within an MSP environment Strong experience with Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, Active Directory, and Intune Experience managing networks, firewalls, backups, and cloud migrations Hands-on experience with ConnectWise Manage and ConnectWise Automate Strong cybersecurity and compliance knowledge, including Essential 8 and SMB 1001 Broad technical capability with the ability to work across diverse systems and projects Experience with automation, monitoring, and RMM technologies Relevant IT qualifications or tertiary education in Information Technology or Computer Science Certifications & Additional Expertise Microsoft Certified: Azure Administrator Associate, M365 Fundamentals, or Azure Virtual Desktop Specialty CompTIA Network+ or Security+ ConnectWise University certifications ITIL Foundation Microsoft SC-900, CISSP, or equivalent cybersecurity certifications are advantageous Solution design capability is highly regarded Soft Skills Excellent problem-solving, communication, and documentation skills Ability to manage multiple priorities independently with minimal supervision Mature, dependable, and accountable approach Collaborative team player who enjoys working within a close-knit technical environment Strong client focus with the ability to build trusted relationships Proactive mindset with a willingness to take ownership of projects and technical challenges

## Responsibilities

Systems & Infrastructure Own and manage client Microsoft 365, Azure, Azure Virtual Desktop, and on-premises infrastructure environments Administer Windows Server, Active Directory, and Group Policy environments Manage local networks, including SonicWall firewalls and Ubiquiti/UniFi switches and wireless infrastructure Proactively monitor, maintain, and optimise system performance, backups, and reliability Technical Escalations Act as the senior escalation point for Microsoft 365, Office, infrastructure, cloud, network, and general IT issues Provide advanced troubleshooting and resolution for complex technical problems Provide technical leadership and direction across client environments Projects & Migrations Plan, design, and deliver Microsoft 365 and Azure projects Implement and manage Azure Virtual Desktop environments Lead tenant-to-tenant migrations, email and domain migrations, and server and network upgrades Manage project delivery from planning through implementation and completion Security & Compliance Implement Conditional Access, Intune/Endpoint Manager, Microsoft Defender, and email authentication technologies including SPF, DKIM, and DMARC Lead cybersecurity initiatives aligned with Essential 8 and SMB 1001 frameworks Manage security, compliance, and risk across client environments Ensure client systems align with relevant best practices and cybersecurity standards Automation & Documentation Develop PowerShell scripts to improve efficiency and automate technical processes Create and maintain technical standards, procedures, and runbooks Improve internal processes and operational practices Maintain accurate, high-quality technical and customer documentation Client & Team Leadership Serve as a technical account manager for key clients Translate complex technical concepts into clear business language Build strong, trusted relationships through proactive communication and service delivery Mentor and support junior technicians and contribute to the technical development of the broader team

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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