---
title: 'Technical Manager at Backbase'
canonical: 'https://feeny.ai/job/technical-manager-backbase-guadalajara-8z4jk1twb8hb'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Manager at Backbase

- **Company:** Backbase
- **Location:** Guadalajara, Mexico
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8155877

## Job description

The job in short

We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.

As part of the One Support Team you will work with the VP of Technology and Sr Technical Director on multiple accounts to ensure that customers are successful in their digital transformation journey.

You are the key technical contact and advisor to our customers throughout their journey of post implementing the Backbase platform.

As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO.

You should be able to provide technical, product, and business knowledge to ensure successful post implementation support of the Backbase platform and build lasting customer relationships.

Meet the job

- Use your technical troubleshooting expertise to define and drive our clients’ overall technical strategy;
- Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organization;
- Build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;
- Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;
- You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;
- Work with our R&D organization to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements;
- Collaborate closely with the Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

How about you

- Overall experience of 10+ years and 5 years of Technical Troubleshooting leadership experience with solid technical background;
- You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;
- You have a solid technical background with hands-on experience building and designing banking software. Experience with digital transformation projects in financial institutions are a plus;
- You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift. Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
- You have a strong view on technical architectures and are able to collaborate with product engineering teams to provide solutions to the customers;
- You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction;
- You hold a BSc/MSc degree in Computer Science or relevant field;
- You are fluent in English and Spanish.

## About Backbase

## Company Overview
- **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform.
- **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2003
- **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources)

## Core Business
- **Primary industry**: Banking technology / financial services software
- **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users)
- **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.”

## Products & Services
- **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.”

## Competitive Advantages
- **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security
- **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision
- **Progressive modernization** – works with existing cores, no big-bang migration required
- **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012

## Strategic Focus
- Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount)
- Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto)
- Continuing to shift banks from legacy fragmentation to a unified, composable operating system

## Why Work Here
- **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement.
- **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally.
- **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one.
- **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots.

## Sources
1. [backbase.com/careers](https://www.backbase.com/careers)
2. [backbase.com/about](https://www.backbase.com/about)
3. [backbase.com](https://www.backbase.com/)
4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase)

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