---
title: 'Technical Manager at Backbase'
canonical: 'https://feeny.ai/job/technical-manager-backbase-mexico-city-y54w7wp9h0bh'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Manager at Backbase

- **Company:** Backbase
- **Location:** Mexico City, Mexico
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8160250

## Job description

## The Role in Short

We are looking for a qualified Technical Manager to oversee and own the operational health of a portfolio of customer accounts. As part of the One Support Team, you will work with the VP of Technology and Sr Technical Director to ensure customers achieve continuous success and platform stability after their initial digital transformation rollout.

You are the definitive technical contact and trusted advisor to our customers throughout their post-implementation lifecycle with the Backbase platform. As a Technical Manager, you must be a tech-savvy professional capable of translating complex operational details and root-cause analyses to a non-technical audience. You can navigate deep technical troubleshooting sessions with developers just as confidently as you can present operational metrics in a boardroom with a CIO. You will leverage your technical, product, and business expertise to drive product adoption, ensure seamless post-go-live support, and build lasting customer relationships.

Meet the Job

- Use your technical troubleshooting expertise to define and drive our clients’ long-term technical support and operational strategy.
- Address all complex, post-live product queries and escalations in a timely manner, engaging the necessary Tier-3/Tier-4 stakeholders within the Backbase organization.
- Build strong relationships with key stakeholders, working closely with lead enterprise architects and C-level executives to ensure platform stability and performance.
- Act as the ultimate internal advocate for the live client, bringing the voice of the customer and operational feedback into the rest of the Backbase organization.
- Identify opportunities for better platform adoption, provide guidance on maintenance best practices for custom components, and help align client upgrade paths with our R&D roadmap.
- Work with our R&D organization to channel post-implementation feedback, helping to prioritize bug fixes, operational improvements, and potential new features.
- Analyze customers’ live environments and suggest architecture upgrades, performance optimizations, or additional features to meet evolving business requirements.
- Collaborate closely with the Project Implementation teams during the final phases of delivery to ensure a seamless handover to the support organization and guarantee long-term operational readiness.

How About You

- You have 10+ years of overall experience, with at least 5 years in Technical Support Leadership, Incident Management, or Site Reliability Engineering (SRE) roles.
- You possess excellent written, verbal, and presentation skills, specifically in communicating root-cause analyses, incident reports, and technical concepts to audiences of varying technical fluency.
- You have a solid technical background with hands-on experience supporting, operating, and troubleshooting complex banking software environments (experience maintaining live digital transformation projects is a plus).
- You possess deep troubleshooting experience across most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, and Swift. Having a cloud certification (e.g., AWS Certified Solutions Architect) is a significant advantage.
- You have a strong grasp of technical architectures and can collaborate with product engineering teams to provide scalable workarounds and permanent solutions for live customer environments.
- You are highly familiar with ITIL, SLA management, and Agile methodologies, understanding how to steer stakeholders effectively during high-pressure support scenarios.
- You hold a BSc/MSc degree in Computer Science or a relevant field.
- You are fluent in English and Spanish.

## About Backbase

## Company Overview
- **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform.
- **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2003
- **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources)

## Core Business
- **Primary industry**: Banking technology / financial services software
- **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users)
- **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.”

## Products & Services
- **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.”

## Competitive Advantages
- **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security
- **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision
- **Progressive modernization** – works with existing cores, no big-bang migration required
- **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012

## Strategic Focus
- Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount)
- Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto)
- Continuing to shift banks from legacy fragmentation to a unified, composable operating system

## Why Work Here
- **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement.
- **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally.
- **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one.
- **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots.

## Sources
1. [backbase.com/careers](https://www.backbase.com/careers)
2. [backbase.com/about](https://www.backbase.com/about)
3. [backbase.com](https://www.backbase.com/)
4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase)

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