--- title: 'Technical Onboarding Manager at Redox' canonical: 'https://feeny.ai/job/technical-onboarding-manager-redox-remote-mx7whfvvrgc0' type: 'job' last_seen: '2026-09-14' --- # Technical Onboarding Manager at Redox - **Company:** Redox - **Location:** Remote - **Compensation:** $115k–$130k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/redoxengine/89357e79-3a1c-4374-ac73-3d7e2390035f ## Job description Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals. You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most. Job Responsibilities: - Partner with customers from contract assignment through their onboarding experience - Manage multiple customers and projects at different stages in their onboarding journey with different levels of urgency - Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes - Guide customers through training and troubleshooting as they develop against our API - Partner with customers as they prepare operationally, and create documentation for integrations. Also help them understand how to use the Redox tools optimally - Work with our customers and their customers to guide them through integrating with their first site - Collaborate internally to manage customer onboarding, success plan, and escalations - Maintain internal documentation relating to customers and processes - Create onboarding collateral for use through our learning management system - Keep up to date with product enhancements and how to teach customers to use them - Monitor industry trends and how they impact our customers Required Skills & Experience: - 5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry - Hands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs - Deep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems - Demonstrated experience working directly with customers to understand their business needs and translate them into technical solutions - Exceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges - Proven success managing a portfolio of multiple, concurrent software projects from start to finish - A self-driven work ethic and a demonstrated ability to operate with a high degree of autonomy and initiative - Proficiency with AI tools and demonstrated ability to use AI effectively to enhance productivity and decision-making Who You'll Be Engaging With: - Healthcare IT teams and clinical staff at customer organizations - Health systems and provider organizations implementing Redox integrations - Cross-functional Redox teams including Product, Support, and Sales - External healthcare partners and vendors Nice to have in your background: - Demonstrated experience with expanding customers and building franchises - Direct experience with one or more healthcare interface engines (e.g., Mirth Connect, Rhapsody, Corepoint, Cloverleaf) - Experience acting as a mentor or subject matter expert on a project team, guiding colleagues and influencing cross-functional partners to achieve a common goal - Previous experience thriving in the dynamic environment of a high-growth, scaling technology company About Redox - Take a look here: https://youtu.be/4OjENXR6UXA ## What We Do Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com. Other Stuff About Us Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process. Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. Thank you for your interest in Redox! ## #LI-TA1 ## About Redox ## Company Overview - **One-liner**: Redox provides a healthcare data interoperability platform that enables real-time, secure exchange of clinical and administrative data across providers, payers, health tech vendors, EHRs, and life sciences organizations. - **Entity Type**: Private (Series D) - **Headquarters**: Madison, Wisconsin, United States - **Founded**: 2014 - **Founders**: Not publicly listed on primary sources (company is led by CEO Trip Hofer) ## Core Business - Primary industry: Healthcare IT / Healthcare Data Interoperability - Target customers: B2B — hospitals, health systems, payers, health tech vendors, EHR companies, and life sciences organizations - Mission statement: "Accelerating healthcare’s transformation with useful data" — Redox aims to "set the data free" by removing technical barriers to integration, thereby improving patient-provider relationships and healthcare efficiency. ## Products & Services - **Redox Interoperability Platform**: A cloud-based, API-driven platform that standardizes and routes healthcare data between different electronic health records (EHRs), applications, and systems. It handles massive volumes of diverse healthcare data in real time, supporting send, receive, process, and act workflows. The platform is designed to be elegant, secure, and highly scalable. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding of $107.3M across 8 rounds. Annual Revenue of approximately $14M (latest estimate). - **Notable Investors/Partners**: Battery Ventures (led Series C), Adams Street Partners (led Series D). Key technology partners include Amazon Web Services (AWS), Databricks, Google Cloud, Microsoft Azure, and Snowflake (as preferred interoperability partner). - **Growth Signals**: - Processes over 19 billion healthcare data transactions annually. - Connected to over 12,000 healthcare organizations. - 95% of top hospitals listed by US News are in their network. - 14,000+ integrations (live and in progress). - Remote-first since founding; workforce distributed across 6 countries (US, Croatia, Pakistan, Colombia, Australia, India). - Active job postings increased 450% year-over-year (as of latest data), indicating renewed hiring momentum. ## Competitive Advantages - **Deep Healthcare Domain Expertise**: Over 760 person-years of healthcare technology experience within the team. - **Massive Network Effect**: The largest and broadest network of connected healthcare organizations in the industry (12,000+), creating a strong moat. - **Cloud-Native & Platform-Agnostic**: Integrates with major cloud providers (AWS, Azure, GCP) and data platforms (Databricks, Snowflake), making it highly flexible for customers. - **Proven Scale & Reliability**: Processes billions of transactions with 95% coverage of top US hospitals. ## Strategic Focus - **AI & Agentic Experience**: Actively hiring for a Senior Product Manager II focused on "AI Platform & Agentic Experience," signaling a strategic push to incorporate AI agents into their interoperability platform. - **Expanding into Payer Market**: Has a dedicated "Payer Market Lead" in product management, indicating growth focus beyond traditional provider and vendor segments. - **Continued Platform Expansion**: Hiring across technical account executives, sales directors, and DevSecOps to support scaling the platform and customer base. ## Why Work Here - **Remote-First & Work Anywhere**: Redox has been remote-first since its founding. All employees are encouraged to live and work wherever they are happiest, needing only power, wifi, and a computer. - **Strong Benefits Package**: Includes competitive salaries, 401k matching, stock options, 16 weeks of paid parental leave, a 6-week paid sabbatical every 5 years, flexible time off, an annual productivity stipend, a wellness fund, and health/dental insurance from day 1. - **Mission-Driven Culture**: Employees are united by a "battle cry to fight inefficiency" in healthcare. The culture emphasizes autonomy, trust, data-driven decisions, and experimentation. - **Values-Based Hiring**: The company hires and coaches based on core values that form the foundation of their culture. - **Engineering & Technical Focus**: 20% of the workforce is in technical roles. The company is investing heavily in AI and platform engineering. - **Recent Growth & Stability**: With $107M in funding and a massive network, the company is well-capitalized and growing, offering career stability and upward mobility. ## Sources 1. [redoxengine.com - About](https://redoxengine.com/company/) 2. [redoxengine.com - Careers](https://redoxengine.com/company/careers/) 3. [LinkedIn - Redox](https://linkedin.com/company/redoxengine) 4. 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