--- title: 'Technical Operations Manager at Allica Bank' canonical: 'https://feeny.ai/job/technical-operations-manager-allica-bank-milton-keynes-bcvs07c4w24h' type: 'job' last_seen: '2026-09-07' --- # Technical Operations Manager at Allica Bank - **Company:** Allica Bank - **Location:** Milton Keynes, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-15 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/allica-bank/8c750216-84b9-48d5-a0da-bb0ad94816b9/application **Skills:** ITSM tools, Jira, ITIL Service Management Framework > Oversee the service desk and lead the IT service management function to deliver best-in-class IT experiences. Manage the IT service desk team, drive continuous improvement, and ensure exceptional service delivery and operational excellence through technical leadership and process optimization. ## Job description ## About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. ## Role Description We are looking for a hands-on and forward-thinking Technology Operations Manager to own and evolve our Technology Operations capability. This is a leadership role with delivery accountability. You will lead our service desk team, drive the Joiners, Movers and Leavers (JML) process through robust endpoint configuration and deployment, and build intelligent automation that reduce toil and elevates the colleague experience. This role suits a technically sharp operator with growth mindset, someone who can define the strategic direction and debug an endpoint script when needed. You will be visible in the office, close to colleagues and stakeholders, and integral to scaling our technology operations as Allica scales. Principal Accountabilities Service Desk Leadership - Lead, coach and develop the service desk team, setting clear objectives, SLAs and quality standards. - Act as escalation point for complex or sensitive issues, ensuring swift and colleague-centric resolution. - Define and report on service KPIs and KRIs - Foster a culture of continuous improvement Endpoint Management - Own the end-to-end configuration, deployment and lifecycle management of macOS and Windows endpoints across the business. - Maintain and evolve MDM/UEM tooling to enforce security policies aligned with regulatory expectations and internal controls. - Ensure device build are consistent, auditable and compliant with Allica’s security standards and data-protection obligations. - Partner with the Security team to embed endpoint hardening, patching cadences and vulnerability remediation into BAU operations Joiner, Movers & Leavers Process - Lead the technology component of the JML lifecycle – provisioning, access management, and deprovisioning – ensuring zero gap coverage. - Work cross-functionally with people and Security to ensure access rights are granted and revoked accurately and on time. - Maintain complete audit trails for all JML activity to support regulatory and audit requirements. - Continuously improve JML workflows to reduce manual effort and time-to-productivity for new joiners. Automation & Service Improvement - Identify and prioritise high-volume, repetitive service desk queries and build automation (e.g. self-service portals, runbooks, scripts, workflow tools) to resolve them at scale. - Champion a shift-left approach – empowering colleagues to self-serve safely and reducing ticket volumes without compromising security. - Evaluate and implement tooling that improves operational efficiency, from TSM platforms to AI-assisted support capabilities. - Document operational processes and ensure knowledge is captured, maintained and accessible to the team. Stakeholder management & Governance - Build trusted relationships with business stakeholders across Operations, Finance, Product and other internal functions. - Manage relationships with technology suppliers and service providers, ensuring effective service delivery and value for money. - Contribute to technology risk and controls framework, support internal and external audits as required Personal Attributes & Experience - Proven experience leading an IT service desk or technology operations team in a regulated environment (financial services or fintech). - Strong hands-on technical expertise in endpoint management using MDM/UEM platforms. - Deep understanding of the JML lifecycle and associated access management controls. - Demonstrable experience building automation or scripting solutions to reduce manual service desk effort. - Strong grasp of ITSM principles and experience with platforms such as Jira Service management or equivalent. - Excellent analytical, problem-solving, prioritisation, and stakeholder management skills, with the ability to balance business impact, risk, and operational priorities. - Exceptional written and verbal communication skills, with a collaborative approach to working across technical and business functions. - A genuine growth mindset: curious, adaptable and comfortable in a fast-scaling environment. Desirable - ITIL v4 Foundation certification or higher. - Experience supporting FCA, PRA, Operational Resilience, and financial services regulatory requirements. - Experience with AI-assisted service desk or chatbot automation. - Microsoft certifications relating to Microsoft 365, Security, Identity, or Endpoint Management. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: - Full onboarding support and continued development opportunities - Options for flexible working - Regular social activities - Pension contributions - Discretionary bonus scheme - Private health cover - Life assurance - Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like. ## About Allica Bank ## Company Overview - **One-liner**: Allica Bank is a British challenger bank and fintech that provides current accounts, savings, and lending products exclusively to established small and medium-sized businesses (SMEs) in the UK. - **Entity Type**: Private (Unicorn status achieved February 2026) - **Headquarters**: London and Milton Keynes, UK (with additional hubs in Manchester and India) - **Founded**: 2019 - **Founders**: Not publicly available (the bank was founded by a team; current CEO is Richard Davies, appointed July 2020) ## Core Business - **Primary industry/industries**: Financial Services, Fintech, Business Banking (SME Banking) - **Target customers**: B2B — Established UK businesses with 5–250 employees - **Mission or purpose statement**: "To give established businesses the banking they deserve" — combining fintech knowledge with start-up spirit to transform the business banking experience. ## Products & Services - **Business Rewards Current Account**: A full-featured business current account with unlimited fee-free UK transfers, team-level access, two-person authorisation, virtual cards (up to 20 per employee), expense management, and integrations with accounting software (Sage, Xero, QuickBooks, FreeAgent). Earns up to 1.5% cashback on card spend and integrated savings pots paying up to 4.08% AER interest. - **Business Borrowing**: Includes business overdrafts and lending products tailored for established SMEs. - **Savings Accounts**: Instant access savings accounts with competitive interest rates. - **Invoice Finance & Embedded Payments** (via acquisition of Kriya, October 2025): A new offering aiming to achieve £1 billion of invoice finance lending by 2028. - **Specialist Bridging Loans** (via acquisition of Tuscan Capital, August 2024): Short-term property-backed lending. ## Market Standing - **Valuation/Market Cap**: $1.2 billion (Unicorn status, February 2026) - **Key Metric**: Annual Revenue of £371.3 million (2025); Net Income of £36.9 million (2025); Total lending over £3.7 billion; Over 30,000 business customers (February 2026) - **Notable Investors/Partners**: Ventura Capital, GLG, Sona AM, TCV, Blue Owl, Atalaya Capital Management, Warwick Capital Partners - **Growth Signals**: - Named the UK's fastest-growing private company in The Sunday Times 100 (June 2024) - Named the UK's fastest-growing fintech ever in Deloitte's 2023 UK Tech Fast 50 - Listed as the second fastest growing company in Europe in the FT1000 (March 2025) - Over 700 employees (growing to 799 in 2025) - Achieved first full-year profit in 2023 - Acquired Kriya (invoice finance) and Tuscan Capital (bridging loans) to expand product suite ## Competitive Advantages - **Dedicated Relationship Management**: Every customer gets a UK-based relationship manager on speed dial — a return to "real relationship banking" that larger banks have moved away from. - **Proprietary Technology**: Tech teams design, test, and build everything in-house specifically for the needs of established businesses, not consumers or micro-businesses. - **No Monthly Fees**: Unlike traditional banks, Allica rewards customers with cashback and interest instead of charging monthly account fees. - **FSCS Protection**: Customer deposits are protected up to £120,000 by the Financial Services Compensation Scheme. - **Speed of Execution**: Company culture emphasises "Need for Speed" — they believe executing and improving faster creates a massive competitive advantage. ## Strategic Focus - **Product Expansion**: Growing beyond core banking into invoice finance, embedded payments, and specialist lending through acquisitions. - **Scaling Customer Base**: Targeting continued rapid growth from 30,000+ business customers, with a specific goal of £1 billion in invoice finance lending by 2028. - **Talent & Culture**: Building a team that blends "fintech knowledge with start-up spirit" while maintaining a focus on transparency and delivery over hierarchy. ## Why Work Here - **Culture & Values**: "Allicans" are described as passionate about the collective mission, with a culture of top talent, big thinkers, and a truly diverse workforce. Values include "Own it," "Need for Speed," "Straight Bat," and "Lead by Example." - **Employee Satisfaction**: 92% of employees said they enjoy working together (latest survey); 86% say they enjoy working there. - **Flexible Working**: Flexible working arrangements are offered, plus enhanced maternity, paternity, and shared parental leave. - **Benefits**: Competitive financial and wellbeing benefits, plus a packed staff social calendar. - **Growth Opportunity**: Described as "the UK's fastest-growing fintech ever" — employees get to help build the future of business banking and grow their own careers in a fast-paced, high-impact environment. - **Engineering Culture**: Tech teams design, test, and build everything in-house with a focus on transparency and data-driven decision making. Worth is measured by delivery of outcomes, not job titles or headcount. ## Sources 1. [allica.bank](https://www.allica.bank/about-us) 2. [allica.bank](https://www.allica.bank/) 3. [allica.bank](https://www.allica.bank/careers) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/allica-bank) 5. [wikipedia.org](https://en.wikipedia.org/wiki/Allica_Bank) ## Other roles at Allica Bank - [Direct Asset Finance Specialist](https://feeny.ai/job/direct-asset-finance-specialist-allica-bank-milton-keynes-8wgvxrympe19) — Milton Keynes, United Kingdom - [Technology Risk & Controls Manager](https://feeny.ai/job/technology-risk-controls-manager-allica-bank-london-r50ee2bvdf1v) — London, United Kingdom - [Regional Lead - Direct Relationship Management - South](https://feeny.ai/job/regional-lead-direct-relationship-management-south-allica-bank-wales-tw3d7sxetx6g) — Wales - [Regional Lead - Direct Relationship Management - North](https://feeny.ai/job/regional-lead-direct-relationship-management-north-allica-bank-leeds-nzknttxa8571) — Leeds, United Kingdom - [Regional Lead - Direct Relationship Management - Midlands](https://feeny.ai/job/regional-lead-direct-relationship-management-midlands-allica-bank-east-midlands-j16zyf7brqpd) — East Midlands - [Regional Lead - Direct Relationship Management - London](https://feeny.ai/job/regional-lead-direct-relationship-management-london-allica-bank-london-7rk1107fs5qy) — London, United Kingdom - [In-life Lending Manager](https://feeny.ai/job/in-life-lending-manager-allica-bank-manchester-ay0pq02d69nv) — Manchester, United Kingdom - [Operational Excellence & Procedures Lead](https://feeny.ai/job/operational-excellence-procedures-lead-allica-bank-milton-keynes-swf6gwceqte0) — Milton Keynes, United Kingdom - [Security Engineer - Identity and Access Management (IAM)](https://feeny.ai/job/security-engineer-identity-and-access-management-iam-allica-bank-milton-keynes-r2f9sg3wnds2) — Milton Keynes, United Kingdom - [Analyst, Lending Models](https://feeny.ai/job/analyst-lending-models-allica-bank-delhi-5x4av9h4nzg9) — Delhi, India