---
title: 'Technical Operations Manager at Customer.io'
canonical: 'https://feeny.ai/job/technical-operations-manager-customer-io-americas-1h720z57cx2w'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Operations Manager at Customer.io

- **Company:** Customer.io
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-05-26
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/customerio/jobs/7956906

## Job description

About [Customer.io](http://Customer.io)

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

## About the role

Hi, my name is Bill Miksich, VP of Operations at [Customer.io](http://Customer.io), and I'm looking for a Technical Operations Manager to join our Strat Ops team.

You'll work alongside our existing Tech Ops Manager, to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). You'll work across teams — especially BizOps and People — identifying where toil can be automated, building solutions quickly, and leaving behind documentation that lets others self-serve.

This isn't a role where someone hands you a ticket queue. We operate like a startup — broad scope, fast iteration, high ownership. The right person doesn't need much direction to get moving; they talk to a stakeholder, understand the real problem, and start shipping.

## What we value

Builder mentality: You find genuine satisfaction in shipping internal tools that people actually use. You're biased toward building a small working version quickly over planning the perfect system for months.

Ownership and autonomy: You identify what needs to be done, build it, and maintain it — without waiting to be told. When a team is blocked, you step in.

Range without ego: You can hold a credible technical conversation with our CTO and turn around and explain the same system clearly to a finance manager. You adapt your communication to the room.

Cross-functional curiosity: You actively look for where operational friction exists across the business. You don't wait for teams to come to you with a fully formed problem statement — you surface friction before it escalates.

Pragmatic documentation: You write runbooks, wikis, and guides that people actually follow — not as an afterthought, but as part of how you build.

## What you'll do

- 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
- 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
- 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
- 10% supporting broader Strat Ops and BizOps requests as they arise

## What we're looking for

- 3+ years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
- Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
- Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
- Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
- Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
- Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
- Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products

## Why this role

This is a chance to be a technical force multiplier across an entire company — not buried in one team's backlog. You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like.

## Compensation & Benefits

We believe in transparency. Starting salary for this role is $115,000 - $135,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: 138k-162k Zone 2: 126k-148k Zone 3: 115k-135k

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

[See full benefits here →](https://customer.io/careers)

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute call with our Recruiter
- 45-minute call with Hiring Manager
- Two 45-minute interviews with Technical Team Members
- Take-home assignment
- Assignment review with the Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our [careers page](https://customer.io/careers/) for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

## About Customer.io

## Company Overview
- **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team)
- **Founded**: 2012
- **Founders**: Colin Nederkoorn (CEO)

## Core Business
- **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure
- **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale
- **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement.

## Products & Services
- **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior.
- **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources.
- **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels.
- **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection.

## Market Standing
- **Valuation/Total Funding**: Not publicly disclosed (company is private).
- **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users.
- **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi.
- **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees.

## Competitive Advantages
- **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging.
- **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl.
- **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic.
- **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends.

## Strategic Focus
- **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes.
- **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base.
- **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases.

## Why Work Here
- **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings.
- **Generous compensation & benefits**:
  - Competitive salary and equity
  - 100% paid medical, dental, vision, and mental health insurance for employee and family
  - Up to 5% 401k matching (dollar-for-dollar)
  - Unlimited PTO with a recommendation of at least 20 vacation days
  - 16 weeks paid parental leave (birth, adoption, foster)
  - 6 weeks paid family medical leave
  - $2,000/year professional development budget
  - $1,500 home office setup stipend
  - $250/month remote work stipend (internet, phone)
  - Up to $300/month co-working space reimbursement
  - $1,500/year healthy living stipend
  - Financial wellness provider access
  - Paid sabbatical after 5 years
- **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality.
- **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility.

## Sources
1. [Customer.io Careers Page](https://customer.io/careers)
2. [Customer.io About Page](https://customer.io/about)
3. [Customer.io Official Website](https://customer.io/)
4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio)
5. [Built In Company Profile](https://builtin.com/company/customerio)

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