--- title: 'Technical Operations Manager at Pantheon Systems, Inc' canonical: 'https://feeny.ai/job/technical-operations-manager-pantheon-systems-inc-canada-4csfpk1btr6h' type: 'job' last_seen: '2026-09-09' --- # Technical Operations Manager at Pantheon Systems, Inc - **Company:** Pantheon Systems, Inc - **Location:** Canada - **Work type:** remote - **Posted:** 2026-06-19 - **Last confirmed live:** 2026-09-09 - **Apply:** https://pantheon.io/about/careers/detail?gh_jid=8017621 ## Job description ## About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. ## About the Role Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale? Join us as a Operations Manager and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across Pantheon's Product, Design, and Engineering organization. As a Operations Manager, you will own operational excellence and governance  across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable. You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact. This is an individual contributor role who will manage systems, tools, and processes at scale. ## What You Need To Succeed - Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC. - SDLC Data Integrity: Strong understanding of how data flows across product development artifacts. - Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use. - Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative. - Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool. - Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority. - Amplitude & Product Metrics: Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking. ## What you Bring to the Table - Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale. - Tool Expertise: Deep hands-on experience with  a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus. - SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity. - Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale. - Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued. - Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences. - Self-Direction: Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate. ## What We Offer We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team. - Industry competitive compensation and equity plan - Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays - Full medical coverage (Extended health care, dental, vision) - Top-of-line equipment - In-office workspace (Vancouver, BC Canada) - Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development - Events and activities both team-based and company wide that inspire, educate and cultivate Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. To review the Employee and Applicant's Privacy Policy, click [here](https://pantheon.pactsafe.io/employeeandapplicantprivacy.html). Visa Sponsorship is not available at this time. The Canadian base salary range for this position is $96,000 - 120,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. ## #LI-KM1 #LI-remote ## About Pantheon Systems, Inc ## Company Overview - **One-liner**: Pantheon provides a WebOps platform that unifies web infrastructure, workflows, and governance for building, hosting, and managing Drupal and WordPress websites at scale. - **Entity Type**: Private (Venture Capital-Backed; Series E) - **Headquarters**: San Francisco, California, United States - **Founded**: 2010 - **Founders**: Josh Koenig, Matt Cheney, David Moffly, and others (early team from the Drupal and WordPress ecosystem) ## Core Business - Primary industry/industries: Web Operations (WebOps) Platform, Managed Web Hosting, Cloud Infrastructure for Content Management Systems (CMS) - Target customers: B2B, primarily serving Enterprise and mid-market organizations, including universities, government agencies, technology companies, and major consumer brands. Also serves digital agencies building and managing client sites. - Mission or purpose statement: To empower teams to build, scale, and deliver exceptional digital experiences by streamlining WebOps, allowing them to focus on creating engaging content rather than managing infrastructure. ## Products & Services - **[Pantheon Platform]**: The core SaaS platform that provides a unified workflow for development, hosting, security, and performance management for Drupal and WordPress sites. It includes features like multidev environments, automated backups, a global CDN, and a serverless CMS architecture. - **[Autopilot]**: An automated governance and update tool that applies security patches, core updates, and plugin updates across a portfolio of websites, reducing manual maintenance and security risks. - **[Global CDN (Content Delivery Network)]**: A high-performance, globally distributed network designed to accelerate page load times and handle massive traffic spikes (over 17 billion monthly page views). - **[Professional Services & Support]**: Includes onboarding, migration services, and 24/7 support for enterprise customers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the last round; previous reports suggested a valuation around $1 billion (unicorn status) after the Series E round. - **Key Metric**: Total Funding: $196.8M raised. - **Notable Investors/Partners**: SoftBank, Foundry Group, Scale Venture Partners, Industry Ventures, Sageview Capital, and others (backers of Heroku, ExactTarget, and SendGrid). Partners with major digital agencies and technology providers. - **Growth Signals**: Hosts over 700,000 websites and serves 2,500+ agency partners. Employs approximately 525 people (as of 2026). Processes over 17 billion monthly page views for its customers. Continues to expand its platform capabilities with AI and serverless features. ## Competitive Advantages - **Single, Integrated Platform**: Unlike competitors that require stitching together separate hosting, security, and workflow tools, Pantheon offers a unified platform for the entire web lifecycle. - **Deep CMS Specialization**: Built exclusively for Drupal and WordPress, offering unparalleled performance and workflow optimizations for these open-source ecosystems. - **Developer-Centric Workflow**: Features like multidev environments and Git-based deployments are designed to appeal to engineering teams, reducing friction between developers and marketers. - **Scale and Reliability**: Proven infrastructure capable of handling massive traffic for major global brands (e.g., Tableau, LA Tourism). ## Strategic Focus - **AI and Automation**: Integrating AI into the platform to automate routine WebOps tasks, including content updates, security patching, and performance optimization. - **Serverless CMS**: Pushing the boundaries of serverless architecture for CMS to improve scalability and reduce hosting costs for customers. - **Enterprise Expansion**: Continuing to win large, complex organizations in regulated industries (education, government, healthcare) that require robust security and compliance features. - **Community Growth**: Deepening its ecosystem of agency partners and open-source contributors to drive platform adoption and innovation. ## Why Work Here - **Culture & Values**: Emphasizes a culture of "teamwork, passion, and customer first." The company is described as having a diverse and passionate team that is "unafraid to think differently." - **Remote/Hybrid Policy**: Supports a flexible employee experience. The San Francisco office is a hub for collaboration, but remote work is embraced. The company has offices in 4 countries. - **Benefits & Perks**: - **Paid Parental Leave**: Up to 8 weeks of paid leave for bonding with a new child. - **Family Planning Support**: Comprehensive coverage including abortive care, travel reimbursements for family planning, and support for the transgender community (gender reassignment services). - **Health & Wellness**: Comprehensive healthcare benefits, mental health coverage, and a monthly book and gym allowance. - **Professional Development**: Access to LinkedIn Learning, company-led training, and leadership forums. - **Giving Back**: Employee donation matching program ($500/year) and team volunteer opportunities. - **Flexible Time-Off**: Encourages work/life balance with a flexible PTO policy. - **Inclusivity**: Active Employee Resource Groups (PRGs) and a stated commitment to diversity and inclusion. - **Engineering Culture**: A focus on building a "world-class WebOps Platform" using modern technologies. Engineers work on challenging problems at scale (billions of monthly page views). ## Sources 1. [pantheon.io](https://pantheon.io/about) 2. [pantheon.io](https://pantheon.io/about/careers) 3. [pantheon.io](https://pantheon.io/about/careers/openings) 4. [cbinsights.com](https://www.cbinsights.com/company/pantheon-systems) 5. [pitchbook.com](https://pitchbook.com/profiles/company/52913-26) ## Other roles at Pantheon Systems, Inc - [Software Engineer II - Collaborative Web Platform](https://feeny.ai/job/software-engineer-ii-collaborative-web-platform-pantheon-systems-inc-canada-5dfjqw7kd8mg) — Canada - [Business Development Representative](https://feeny.ai/job/business-development-representative-pantheon-systems-inc-united-states-nn3ykr291vg0) — United States - [Staff Product Manager, Monetization & Billing](https://feeny.ai/job/staff-product-manager-monetization-billing-pantheon-systems-inc-united-states-tmq6abtwvbgr) — United States, Canada - [Engineering Manager](https://feeny.ai/job/engineering-manager-pantheon-systems-inc-united-states-3jm1mg3bs63e) — United States - [Engineering Manager](https://feeny.ai/job/engineering-manager-pantheon-systems-inc-canada-dsgqdmbtby2b) — Canada - [Staff Security Engineer - Security Operations](https://feeny.ai/job/staff-security-engineer-security-operations-pantheon-systems-inc-united-kingdom-gdmb39dkptrb) — United Kingdom - [Staff Software Engineer - Data Platform](https://feeny.ai/job/staff-software-engineer-data-platform-pantheon-systems-inc-canada-v1dgnq5wsjqy) — Canada - [Founding Ecosystem Engineer](https://feeny.ai/job/founding-ecosystem-engineer-pantheon-systems-inc-united-states-nmwdbjz1ttnh) — United States - [IT & Business Systems Delivery Lead](https://feeny.ai/job/it-business-systems-delivery-lead-pantheon-systems-inc-united-states-hbcde23whgnp) — United States - [Sr. Manager of RevOps - Marketing](https://feeny.ai/job/sr-manager-of-revops-marketing-pantheon-systems-inc-united-states-j2jn41sqdfam) — United States