---
title: 'Technical Operations Specialist - Second Line Support at Netcraft'
canonical: 'https://feeny.ai/job/technical-operations-specialist-second-line-support-netcraft-remote-7fhe4j2t8ewr'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Operations Specialist - Second Line Support at Netcraft

- **Company:** Netcraft
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/netcraft/jobs/4950102101

## Job description

## About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.

## The Role

We're seeking a Technical Operations Specialist to join our Technical Operations - Second Line Support (2LS) team! This role is crucial in enhancing our operational capabilities and providing additional high-quality support to internal and external stakeholders. You'll investigate complex operational challenges, improve automation and tooling, and drive long-term improvements that enhance the experience of our customers and prospects.

Day to Day, Your Responsibilities Will Include:

- Manage complex issues: Investigate and resolve complex operational issues raised by internal teams and customers.
- Issues raised to the Second Line Support team are of strategic importance or affect our largest customers and prospects, so every day you will make a meaningful impact on the success of the business, and no two days are the same!
- Act as an escalation point: Take ownership of escalated issues and drive them through to resolution.
- Spark innovative ideas to improve Netcraft's services: Identify opportunities to improve automation, tooling, and operational processes that enhance the quality of service for our largest customers and prospects.
- Drive process improvement: Identify opportunities for automating tasks, streamlining processes, and optimizing workflows.

This is not a traditional support role. You'll investigate complex technical and operational challenges, improve the way our services work, and collaborate across engineering, product, and customer-facing teams to deliver better outcomes for customers and prospects.

To Be Successful, You'll Need:

- Strong technical curiosity and an aptitude for understanding how complex systems, tools, and technologies interact.
- Ability to diagnose and resolve complex operational issues.
- Capability to analyze datasets, identify trends, and present findings in a digestible way to stakeholders.
- Ability to make confident and considered decisions and know when to escalate problems.
- Attention to detail, adaptability, and a continuous improvement mindset, with an interest in understanding customer needs and business outcomes.
- An analytical and solution-focused approach to problem solving.
- Excellent communication skills with a high standard of written English.
- Ability to empathize with users and provide clear explanations to complex or contentious issues.
- Proven track record in handling complex customer requests.
- Ability to engage with people in a friendly, helpful, and professional manner.
- Self-motivation and the ability to work independently on longer-term tasks.
- Strong prioritization and self-organization skills, with the ability to manage workload with minimal oversight and focus on the highest-impact work when priorities compete.
- Experience in Digital Risk Protection (DRP), Brand Protection, or Cyber Threat Intelligence is highly desirable, with a strong understanding of phishing, domain abuse, social media threats, impersonation, and related attack vectors.

The Rewards Package:

- 33 days vacation - includes national holidays which can be worked if you prefer
- Generous enhanced family leave and pay
- Enhanced company sick pay from day one of employment, with additional support after your first six months’ service
- Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)
- Hybrid and flexible working options
- 401(k) Safe Harbor Plan with employer match
- Comprehensive private health cover, including medical, dental, vision and life insurance
- Meals, snacks, and drinks provided in the office
- Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career
- Two Volunteering Days per year, to allow you to contribute to your wider community or charity
- Spot reward bonus scheme to reward truly outstanding contributions
- Employee Referral Bonus scheme

Diversity, Equity & Inclusion

This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.

We’re also happy to make adjustments to the hiring process to ensure every candidate can participate fully.

Please note: Netcraft does not accept unsolicited approaches from external recruiters.

## About Netcraft

## Company Overview
- **One-liner**: Netcraft provides cybercrime detection, disruption, and takedown services, protecting the world’s largest organizations from phishing, fraud, and other online threats.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: London, England, UK (with offices in Bath, Manchester, and Lehi, Utah, USA)
- **Founded**: 1994
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry/industries**: Cybersecurity (Threat Intelligence, Digital Risk Protection, Anti-Phishing, Cybercrime Disruption)
- **Target customers**: B2B — Enterprise, Government, and Financial institutions (12 of the 20 largest banks, 9 of the top 50 world governments, 5 of the 10 most valuable companies in the world) [netcraft.com](https://www.netcraft.com/company/)
- **Mission**: To protect the world from cybercrime. [netcraft.com](https://www.netcraft.com/company/)

## Products & Services
- **Threat Intelligence & Digital Risk Protection**: A platform that analyzes millions of suspicious URLs daily, validates threats within minutes, and provides actionable intelligence. It processes the world’s largest phishing dataset of more than 23 billion datapoints each year. [netcraft.com](https://www.netcraft.com/)
- **Phishing & Cybercrime Takedown Services**: Automated and manual takedown services that disrupt cyber attacks 24/7, achieving a third of the world’s phishing takedowns. [netcraft.com](https://www.netcraft.com/)
- **Conversational Scam Intelligence**: Launched in 2024, this service targets scams conducted via messaging and social platforms. [netcraft.com](https://www.netcraft.com/)
- **Web Server & SSL Surveys**: Long-running industry surveys tracking internet infrastructure (since 1995 and 1996, respectively). [netcraft.com](https://www.netcraft.com/company/)

## Market Standing
- **Valuation**: Not publicly available (private, bootstrapped company)
- **Key Metric**: Processes more than 23 billion datapoints per year and handles a third of the world’s phishing takedowns. [netcraft.com](https://www.netcraft.com/)
- **Notable Customers**: 12 of the 20 largest banks, 9 of the top 50 world governments, 5 of the 10 most valuable companies in the world, 4 of the 10 largest technology companies, and 16 of the 50 largest banks in the world. [netcraft.com](https://www.netcraft.com/company/)
- **Growth Signals**: Launched Conversational Scam Intelligence in 2024; expanded coverage to 75+ new threat types in 2020; has been operating and innovating since 1994, with consistent investment in AI/ML models since 2014. [netcraft.com](https://www.netcraft.com/company/)

## Competitive Advantages
- **Unmatched Scale & Data**: Processes the world’s largest phishing dataset (23B+ datapoints/year) and handles a third of all global phishing takedowns, giving it unique visibility into the threat landscape. [netcraft.com](https://www.netcraft.com/)
- **Long-Standing Trust & Relationships**: Has earned the trust of the internet community and key industry players over 30 years, with deep partnerships among the world’s largest banks, governments, and tech companies. [netcraft.com](https://www.netcraft.com/company/)
- **Hybrid Detection Engine**: Combines 90K+ human-written rules, advanced AI/ML models, and rules-based processing to achieve best-of-breed accuracy with near-zero false positives. [netcraft.com](https://www.netcraft.com/company/careers)
- **Full Lifecycle Protection**: Covers the entire threat lifecycle — from detection and intelligence to automated takedown and disruption — a rare end-to-end capability in the cybersecurity market.

## Strategic Focus
- **Expanding Threat Coverage**: Continuously adding new threat types (75+ added in 2020, Conversational Scam Intelligence launched in 2024) to address evolving cybercrime tactics. [netcraft.com](https://www.netcraft.com/company/)
- **Deepening AI/ML Capabilities**: Building on a decade of AI/ML investment (since 2014) to improve detection speed, accuracy, and automation. [netcraft.com](https://www.netcraft.com/company/)
- **Global Scale & Partnerships**: Growing its threat data partnerships to enable faster restriction of access for billions of people when an attack is categorized. [netcraft.com](https://www.netcraft.com/company/)
- **Talent & Culture Investment**: Actively hiring across engineering, sales, and threat research roles, with a focus on building a diverse, inclusive, and supportive workplace (Ally Network, Mental Health First Aiders). [netcraft.com](https://www.netcraft.com/company/careers)

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to protecting the world from cybercrime, working on problems that have real-world impact at massive scale. [netcraft.com](https://www.netcraft.com/company/careers)
- **Culture of Ownership & Respect**: The company emphasizes that the best ideas speak for themselves, trusting employees to experiment and take ownership from Day 1. The culture is built on responsibility, respect, and a genuinely friendly, supportive environment. [netcraft.com](https://www.netcraft.com/company/careers)
- **Hybrid & Flexible Working**: Offers hybrid and flexible working options across its four offices (London, Bath, Manchester, Lehi). [netcraft.com](https://www.netcraft.com/company/careers)
- **Comprehensive Benefits**: Includes private health cover (with digital GP, dental, optical), pension scheme with up to 4% employer contribution, 33 days of holiday per year (including bank holidays), daily meals/snacks/drinks in offices, and Mental Health First Aiders. [netcraft.com](https://www.netcraft.com/company/careers)
- **Diversity & Inclusion**: Has an established Ally Network to support underrepresented groups and is committed to an inclusive, bias-free working environment. [netcraft.com](https://www.netcraft.com/company/careers)
- **Student & Graduate Programs**: Offers summer placements, industrial placements, and graduate roles, welcoming applications from first-year students. [netcraft.com](https://www.netcraft.com/company/careers)

## Sources
1. [netcraft.com - Company Page](https://www.netcraft.com/company/)
2. [netcraft.com - Homepage](https://www.netcraft.com/)
3. [netcraft.com - Careers Page](https://www.netcraft.com/company/careers)
4. [Greenhouse - Netcraft Jobs](https://job-boards.eu.greenhouse.io/netcraft/jobs/4835313101)
5. [Built In - Netcraft Profile](https://builtin.com/company/netcraft)

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