---
title: 'Technical Platform Specialist (CRM Developer) at Kensington'
canonical: 'https://feeny.ai/job/technical-platform-specialist-crm-developer-kensington-toronto-a5cf86gfsz43'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Platform Specialist (CRM Developer) at Kensington

- **Company:** Kensington
- **Location:** Toronto, Canada
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/kensingtontours/jobs/5206208007

## Job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

To learn more about Kensington, visit [kensingtontours.com](http://kensingtontours.com/).

This is a hybrid position with 3-days a week onsite at our Downtown, Toronto Headquarters (Mon, Weds, Thurs).

## About the Role

Kensington delivers the world's most personal travel experiences. We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We are seeking a CRM and Marketing Technology minded professional to own and evolve our HubSpot platform. As our Technical Platform Specialist (CRM Developer), you will serve as the primary subject matter expert for HubSpot responsible for architecting the integrations and automations that power how our teams acquire, engage, and retain clients.

We need someone who can think in segmentation, configuration, workflows, testing, APIs, do development work and collaborate effectively with internal development and data teams to ensure HubSpot is deeply connected to our broader technology ecosystem. You will be a key driver of customer 360 and building data pipeline between marketing technology systems.

## What You'll Do

Platform Development & Configuration

- Architect and maintain custom objects, properties, fields, and workflows across HubSpot and TMT to ensure a unified, well-structured data model
- Build and manage APIs and middleware to connect TMT (Travel Management Technologies/property management system) and HubSpot, ensuring seamless, reliable data flow between platforms
- Perform regular system audits, data backups, and integrity checks, troubleshooting sync failures and backend errors to maintain platform reliability
- Identify data gaps, manual processes, and bottlenecks, recommending system or workflow improvements

Data Architecture & System Mapping

- Map and document how objects (Contacts, Trips, Revenue, etc.) and properties flow between systems — TMT to HubSpot, TMT to BI, and Website to HubSpot — so data relationships are clear and traceable across the tech stack
- Recommend new custom objects and properties as business needs evolve, ensuring the data model stays scalable and consistent
- Align CRM lifecycle stages and pipeline structures across systems so lead and client data moves cleanly from one stage to the next
- Define clear governance standards — who owns which data, fields, and processes — to prevent duplication, drift, or conflicting sources of truth

Integrations & Technical Development

- Design and implement integrations between HubSpot and third-party platforms including Amplitude, BI tool, booking engines, ERP systems, GDS providers (e.g. Sabre, Amadeus), and internal databases
- Work closely with the development team to leverage HubSpot's API (REST/webhooks) for custom integrations and data sync workflows
- Partner with TMT and Data teams to develop and maintain robust data pipelines, ensure data integrity through accurate field mapping, and enable scalable reporting solutions
- Assess, implement, and oversee third-party HubSpot integrations and marketplace applications to support evolving business and operational needs
- Create and maintain comprehensive technical documentation covering integrations, data architecture, workflows, and custom HubSpot configurations

Automation & Workflow Engineering

- Build and optimize HubSpot workflows and automation sequences across marketing, sales, and lines of business
- Develop complex, multi-branch automation logic to support lead nurturing, client lifecycle management, loyalty program and internal notification workflows
- Optimize automation effectiveness by proactively monitoring performance, resolving operational issues, and implementing data-driven improvements based on team input

## What You Bring

Required

- 5+ years of HubSpot administration experience across Marketing, Sales, and/or Service Hubs, with HubSpot CRM Developer certification and/or certification in Marketing, Sales, Service, or CMS Hubs
- Deep platform expertise, including workflow automation with complex branching and multi-object logic, and strong command of CRM data architecture (object relationships, custom properties, associations, and governance)
- Experience designing and supporting HubSpot integrations using REST APIs, webhooks, JSON, middleware platforms, and data mapping best practices
- Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders and vice versa
- Strong project management skills, the ability to understand the technical ask, work backwards to develop a project plan with clear milestones and deliverables
- Backend development experience with C# / .NET and SQL/T-SQL, including custom table design, querying, and large, stored-procedure-heavy schemas
- Experience with data pipelines and integration work — ETL, migration, deduplication, and backup/disaster recovery best practices
- Familiarity with cloud data and infrastructure tools (e.g., Azure Data Factory, Synapse, Docker/Kubernetes, CI/CD pipelines)
- Working knowledge of API and messaging architecture — RESTful design, ORMs, microservices patterns, and message-based systems (e.g., NServiceBus, Azure Service Bus)

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $80,000 to $90,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

## About Kensington

## Company Overview
- **One-liner**: Kensington delivers the world’s most personal, private-guided luxury travel experiences across more than 120 countries, designing tailor-made journeys for discerning clients.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: Year not publicly available
- **Founders**: Names not publicly available

## Core Business
- **Primary industry**: Luxury Travel Arrangements / Custom Tour Operations
- **Target customers**: B2C (high-net-worth individuals and luxury travelers seeking personalized, private-guided experiences)
- **Mission or purpose statement**: To bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure they enjoy the authentic best of their destination — creating a unique journey rich in memories that last a lifetime.

## Products & Services
- **Private Guided Tours (Kensington Tours)**: Custom, private-guided itineraries in over 100 countries, crafted by destination experts with deep in-country knowledge.
- **Kensington Cruises**: Curated cruise experiences with private guides and personalized shore excursions.
- **Kensington Yachts**: Luxury yacht charters with bespoke itineraries.
- **Kensington Villas**: High-end villa rentals with concierge-level service.
- **Kensington Expeditions**: Adventure-focused private expeditions to remote destinations.
- **Kensington Corporate**: Tailored corporate travel and incentive programs.
- **Kensington Jets**: Private jet travel arrangements.
- **Kensington Air**: Air travel booking and logistics services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue of **$27.0M** (latest available data)
- **Notable Investors/Partners**: Not publicly disclosed. The company operates under the TripArc umbrella (a travel technology and services group).
- **Growth Signals**:
  - Headcount of **541 employees** (+22.3% year-over-year, adding 132 people)
  - LinkedIn followers: **32,980** (up 27.6% year-over-year)
  - Operates in **13 countries** (including Canada, US, UK, Ireland, Egypt, Kenya, Saudi Arabia, Mexico, Spain, New Zealand)
  - Named one of “The Best Adventure Travel Companies on Earth” by National Geographic Adventure Magazine
  - Received “World’s Best Awards” from Travel + Leisure Magazine (2011, 2015)

## Competitive Advantages
- **Deep local expertise**: Employs destination experts with genuine in-country knowledge, not generic travel agents.
- **Private-guided model**: Every journey is private and guided by local experts — a premium differentiator vs. group tour operators.
- **Global scale with personal touch**: Operates in 120+ countries while maintaining a highly personalized, one-client-at-a-time approach.
- **24/7 on-trip support**: Unbeatable around-the-clock support for travelers in any time zone.
- **Multi-brand portfolio**: Offers tours, cruises, yachts, villas, expeditions, corporate travel, and private jets — a comprehensive luxury travel ecosystem.

## Strategic Focus
- **Technology & data-driven personalization**: Actively hiring for BI Developer, Senior BI Developer (Executive Analytics & Fabric Platform), Manager of Business Insights, and Analyst roles — signaling a push toward data-driven product and customer experience.
- **Commercial expansion**: Hiring a VP of Travel Product & Commercial Strategy, Directors of Sales, and Cruise Experts — indicating growth in sales channels and product lines.
- **Digital platform investment**: Senior Director of Website & Digital Platforms on the leadership team; hiring a Director of CX Optimization & Experimentation.
- **Cybersecurity**: Hiring a Director of Cybersecurity, suggesting scaling of digital infrastructure.

## Why Work Here
- **Culture & values**: Emphasizes five core values: *We Earn Trust*, *We Fail/Learn Fast*, *We Deal in Facts*, *We Are a Team*, and *We Take Ownership*. Highly collaborative, data-driven, and accountability-focused environment.
- **Diversity & inclusion**: **67% of leadership positions held by women**; **35 nationalities** represented on the team.
- **Flexibility**: Offers a **remote work program** and opportunities to work remotely when necessary (though primary HQ is Toronto office-based).
- **Travel perks**: Top performers receive **familiarization trips**; shared love of exploration is a core part of the culture.
- **Wellness & benefits**: Extended health coverage including employee assistance and wellness offerings; lunch-hour yoga classes; regular learning sessions.
- **Compensation**: Industry-leading salaries, **RRSP matching program**, referral bonuses, and recognition rewards.
- **Community impact**: Active volunteer program (Kensington Cares) — supports local charities and global causes.
- **Growth & training**: Committed to career advancement with ongoing training and development opportunities.
- **Team composition**: 1,430 total years of travel industry experience among staff; strong talent pipeline from companies like Travel Edge, Flight Centre, Navigatr, and G Adventures.

## Sources
1. [kensingtontours.com](https://www.kensingtontours.com/careers)
2. [linkedin.com](https://www.linkedin.com/company/kensington-tours)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/kensingtontours/jobs/5047598007)
4. [cbinsights.com](https://www.cbinsights.com/company/kensington-tours)
5. [builtin.com](https://builtin.com/company/kensington-tours)

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