--- title: 'Technical Product Specialist (Platform & Infrastructure) at FreeBalance' canonical: 'https://feeny.ai/job/technical-product-specialist-platform-infrastructure-freebalance-ottawa-rp344gj590ex' type: 'job' last_seen: '2026-09-10' --- # Technical Product Specialist (Platform & Infrastructure) at FreeBalance - **Company:** FreeBalance - **Location:** Ottawa, Canada - **Compensation:** $40k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-06 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/freebalance.com/2bd5bd68-a228-44db-bd15-d38e09a7718e ## Job description The Technical Product Manager plays a cross-functional role supporting proposal development, platform product marketing, partner enablement, and R&D collaboration. This position is responsible for preparing technical responses in RFPs, drafting IT implementation guides, supporting technical enablement for partners and resellers, and assisting product development teams in areas such as underlying technologies, licensing, non-functional requirements, and technology versioning. This role requires a combination of technical acumen, clear communication skills, and the ability to translate complex infrastructure and architectural information into concise, accurate, and compelling documentation. This is a hands-on role suited for someone with strong technical literacy, attention to detail, and the ability to communicate clearly across teams and with external stakeholders. Main Responsibilities: - Proposal and Pre-Sales Support - Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables. - Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs. - Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions. - Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals. - Platform Product Marketing & Technical Content - Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides. - Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials. - Contribute to internal technical content libraries to support proposal efficiency and consistency. - R&D and Product Development Collaboration - Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit. - Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives. - Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability). Qualifications: - 3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles. - Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments. - Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral. - Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, [Draw.io](http://Draw.io)) and BOM creation. - Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely. - Working knowledge of non-functional requirements and how they influence product design and deployment. Skills: - Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems. - Understanding of government procurement processes and compliance requirements. - Familiarity with software licensing models (including open source licenses) and versioning considerations. - Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process. ## About FreeBalance ## Company Overview - **One-liner**: FreeBalance provides AI-powered public financial management (PFM) and Government Resource Planning (GRP) software exclusively for governments worldwide. - **Entity Type**: Private (last known funding: Series B in 2002) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - Primary industries: Public Financial Management (PFM), Government Resource Planning (GRP), digital government transformation - Target customers: National, state, and local governments – B2G (business-to-government), including fragile/post‑conflict states and advanced economies - Mission: Improve citizen wellbeing by helping governments align resources with priorities, build trust, and deliver results through transparent, accountable, and AI‑enabled financial systems ## Products & Services - **FreeBalance Accountability Suite™** – A modular, scalable GRP platform that covers budgeting, commitment accounting, expenditure management, treasury management, procurement, payroll, civil service management, and fiscal transparency portals. Designed exclusively for government needs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric – Annual Revenue**: ~$19.2 M (latest estimated) | **Total Funding**: $5.6 M (one known Series B round in 2002) - **Notable Investors/Partners**: Not explicitly named; partners include governments in 30+ countries (e.g., South Sudan, Kosovo, Timor‑Leste); signatory of the UN Global Compact - **Growth Signals**: - Headcount grew 20% YoY to ~158 employees (as of latest data) - Platform manages over $425 B in government budgets across 30 countries - Customers achieved average 24.5% improvement in PFM performance (PEFA assessments) - Software costs 225% less than Tier 1 ERP providers over five‑year TCO ## Competitive Advantages - **Exclusive government focus**: Only PFM/GRP solution designed from the ground up for the public sector, with commitment accounting, budget controls, and fiscal transparency built in - **Proven reform track record**: 40‑year history with higher implementation success rates and measurable PEFA improvements - **AI‑native and ethical**: Embedded intelligence with responsible AI frameworks, sovereign data control, and inclusive innovation - **Cost leadership**: Significantly lower total cost of ownership vs. Tier 1 ERP alternatives ## Strategic Focus - Expanding AI‑native capabilities to help governments move from legacy systems to real‑time, data‑driven decision‑making - Deepening PFM reform partnerships in fragile and emerging economies while serving advanced democracies (U.S., Canada) - Strengthening ethical governance and transparency safeguards as a differentiator - Building open ecosystems for sovereign data control and inclusive citizen services ## Why Work Here - **Work that Matters**: Directly contribute to improving governance, reducing corruption, and enhancing citizen wellbeing in countries around the world - **Diverse & Global Team**: 45 nationalities, operations in 25+ countries – emphasis on building local talent - **Continuous Learning**: Exposure to global experts and high‑impact government projects - **Career Variety**: Roles in accounting, finance, IT, software development, consulting, and support - **Remote/Hybrid/Office**: Not explicitly stated, but global distributed team suggests flexibility; corporate head office in Ottawa, Canada ## Sources 1. [freebalance.com – About Us](https://www.freebalance.com/en/about/) 2. [freebalance.com – Careers](https://www.freebalance.com/en/careers/) 3. [linkedin.com – FreeBalance Company Page](https://linkedin.com/company/freebalance) 4. [freebalance.com – Company Overview Brochure PDF](https://www.freebalance.com/wp-content/uploads/2024/01/Company-overview-brochure-Feb-2026-DIGITAL-USE.pdf) 5. 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