---
title: 'Technical Product Support Engineer - Endpoint/MTD (Device) & Cybersecurity at Zimperium'
canonical: 'https://feeny.ai/job/technical-product-support-engineer-endpoint-mtd-device-cybersecurity-zimperium-kra4cj7h21sk'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Product Support Engineer - Endpoint/MTD (Device) & Cybersecurity at Zimperium

- **Company:** Zimperium
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/zimperium/8c50666e-76d4-425b-aed2-4cbdf6cbd099

## Job description

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users..

As part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.

Responsibilities and requirements:

- Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
- Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

Desired Skill Set:

- Strong SQL skills, python/ java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity to SIEM tools like ArchSight, Splunk, etc.
- Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
- The following skills are a plus: Android Studio (adb, junit), xCode.

## Qualifications

- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
- 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Zimperium

## Company Overview
- **One-liner**: Zimperium is the global leader in AI-empowered mobile security, providing on-device threat detection and application protection for enterprises and government organizations.
- **Entity Type**: Private (acquired by Liberty Strategic Capital in March 2022 for ~$525M, previously venture-backed)
- **Headquarters**: Dallas, Texas, USA
- **Founded**: 2010
- **Founders**: Itzhak Avraham, Elia Yehuda

## Core Business
- **Primary industry**: Mobile security / cybersecurity
- **Target customers**: Enterprise, government, and public sector organizations (B2B, FedRAMP authorized)
- **Mission statement**: Secure the power of mobile for organizations around the globe, using AI to counter mobile-first cyberattacks.

## Products & Services
- **zIPS (Mobile Threat Defense)**: On-device agent that detects malware, phishing (mishing), device compromise, and zero-day attacks without cloud dependency.
- **Mobile Application Protection Suite (MAPS)**:
  - **zScan**: Scans mobile apps for compliance, privacy, and security issues during development.
  - **zKeyBox**: Protects secrets and cryptographic keys from extraction.
  - **zShield**: Obfuscates and hardens source code, IP, and data against reverse engineering and tampering.
  - **zDefend**: SDK embedded in apps to detect device, network, phishing, and malware attacks in real time.

## Market Standing
- **Valuation / Market Cap**: Not disclosed as private; acquired for ~$525M in 2022.
- **Key Metrics**:
  - Annual Revenue: ~$39.4M (latest estimate)
  - Total Funding: ~$597M (including $525M acquisition)
  - Employees: ~224 (10.3% YoY growth), distributed across 24 countries
- **Notable Investors/Partners**: SoftBank, Warburg Pincus, Sierra Ventures, Titanium Ventures; parent company Liberty Strategic Capital.
- **Growth Signals**: First MTD provider to achieve FedRAMP ATO; acquired Mi3 Security (2018) and whiteCryption (2021); expanding remote workforce globally.

## Competitive Advantages
- **Only on-device AI mobile threat defense**: zIPS runs locally, detecting attacks without cloud latency or connectivity – a strong moat against zero-day threats.
- **Unified mobile app protection suite (MAPS)**: End-to-end security for mobile apps, from development to runtime.
- **Federal authorization**: FedRAMP certified, giving a clear edge in government and highly regulated sectors.
- **Long track record**: Founded in 2010, deep expertise in mobile security with multiple acquisitions.

## Strategic Focus
- **Expanding public sector business**: Growing FedRAMP footprint and hiring Customer Success Managers for public sector endpoint security.
- **AI-driven innovation**: Heavy investment in AI/machine learning for threat detection (open roles for AI Engineers and Detection Researchers).
- **Global remote workforce**: Hiring across US, India, Europe, and Asia-Pacific to scale customer support and engineering teams.
- **Continued product integration**: Enhancing MAPS and zIPS to address emerging mobile attack vectors (e.g., mishing, app tampering).

## Why Work Here
- **Culture**: Values-driven environment focused on “securing what matters, innovating fearlessly, and serving with integrity.”
- **Remote/Hybrid**: Hybrid at Dallas HQ; many roles fully remote across the US, Europe, India, and other regions.
- **Perks**: Generous parental leave, 401(K), healthcare, remote work program, and a commitment to inclusion and diversity.
- **Engineering**: High-impact work on cutting-edge mobile security, with opportunities in AI, Java, Python, DevOps, and cloud security.
- **Growth**: 10%+ YoY headcount growth; open roles in research, engineering, customer success, and marketing.

## Sources
1. [zimperium.com](https://zimperium.com/company)
2. [zimperium.com/careers](https://zimperium.com/company/careers)
3. [linkedin.com/company/zimperium](https://www.linkedin.com/company/zimperium)
4. [builtin.com/company/zimperium](https://builtin.com/company/zimperium)
5. [jobs.lever.co/zimperium](https://jobs.lever.co/zimperium)

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