--- title: 'Technical Program Manager at Casap' canonical: 'https://feeny.ai/job/technical-program-manager-casap-new-york-kyfpxs9e7v81' type: 'job' last_seen: '2026-10-16' --- # Technical Program Manager at Casap - **Company:** Casap - **Location:** New York, NY - **Compensation:** $120k–$220k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-04 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.gem.com/casap/am9icG9zdDrYid0XKlcDUvqwi5SHnw68 ## Job description Location This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. ## About the Role Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence. ## What You'll Do - Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding. - Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs. - Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team. - Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs. - Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track. - Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach. - Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs. - Ensure a smooth handoff to the platform support team once clients are fully live and integrated. ## What You’ve Done - 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech. - Computer science foundation — a BS in Computer Science, Engineering, or a related technical field, or equivalent hands-on software engineering experience. - Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams. - Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries. - Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders. - Excellent communication skills with the ability to engage both technical and executive-level stakeholders. - Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments. ## Nice to Have - Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes! ## About Casap ## Company Overview - **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris) - **Founded**: 2023 - **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter ## Core Business - **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation - **Target customers**: B2B — Banks, credit unions, and fintechs - **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts." ## Products & Services - **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Total Funding**: $33.6M (across 4 rounds) - **Funding History**: - Pre-Seed (Feb 2024): $100K — led by Curql - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others) - **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql - **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria) - **Growth Signals**: - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform. - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam). - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes). ## Competitive Advantages - **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale. - **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn. - **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual. - **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients. ## Strategic Focus - **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions. - **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously. - **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs. ## Why Work Here - **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters." - **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives. - **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful. - **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries. - **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount. - **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager). ## Sources 1. [casaphq.com](https://www.casaphq.com/about) 2. [linkedin.com](https://linkedin.com/company/casaphq) 3. [cbinsights.com](https://www.cbinsights.com/company/casap) 4. [theorg.com](https://theorg.com/org/casap) 5. 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