---
title: 'Technical Program Manager, Customer Onboarding at Veracode'
canonical: 'https://feeny.ai/job/technical-program-manager-customer-onboarding-veracode-burlington-ma-or-w7xaaphzvfyx'
type: 'job'
last_seen: '2026-11-01'
---

# Technical Program Manager, Customer Onboarding at Veracode

- **Company:** Veracode
- **Location:** Burlington MA OR, United States
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://www.veracode.com/career/job?gh_jid=8925322002

## Job description

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at [www.veracode.com](https://www.veracode.com/), on the [Veracode blog](https://www.veracode.com/blog), and on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveracode%2F&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454429530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WIg8EmVTgkrfgliLodV3%2Fgl%2F1IdGyT05d7Y%2FEfXS070%3D&reserved=0) and [Twitter](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVeracode%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&data=05%7C02%7Cjbelmonte%40Veracode.com%7C989fdcd544fe425a07b808dc69096df9%7C3b627b68f21c4ed79fe3698efdedbe21%7C0%7C0%7C638500736454434178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=YUcOAPoWdcug7OmcC1N7CEoeEKUFDAaTvgE4r1rAAe0%3D&reserved=0).

Technical Program Manager, Customer Onboarding

Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.

Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.

The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.

## Key Responsibilities

- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.

Success Metrics

- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions

## Qualifications

- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

What we offer you:

- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what’s most important.
- “Take What You Need” time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.

Compensation Transparency:

The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.

## About Veracode

## Company Overview
- **One-liner**: Veracode provides an Application Risk Management platform that helps organizations identify, fix, and govern security flaws across their software development lifecycle.
- **Entity Type**: Private
- **Headquarters**: Burlington, Massachusetts, USA
- **Founded**: 2006
- **Founders**: Chris Wysopal and Christien Rioux

## Core Business
- **Primary industry**: Application Security (Cybersecurity)
- **Target customers**: B2B – Enterprise and Small-to-Medium Business (SMB) development teams, security teams, and procurement organizations.
- **Mission statement**: "Empower you to build, buy, and run secure software."

## Products & Services
- **Veracode Application Risk Management Platform**: An AI-powered SaaS solution that scans code (in hundreds of languages), performs root cause analysis, prioritizes vulnerabilities, and automates remediation. Covers first-party code, third-party libraries, open-source dependencies, and AI-generated code.
- **Security Scanning & Static/Dynamic Analysis**: Traditional scanning engines (SAST, DAST, SCA) enhanced with machine learning to reduce false positives.
- **Supply Chain Security**: Visibility and governance over all components and dependencies in the software supply chain.
- **Policy Governance & Compliance**: Tools to enforce security policies across the SDLC and simplify regulatory reporting.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metrics**:
  - 2,400+ customers
  - 700 global employees
  - 113+ million lines of code scanned
  - 315+ trillion software flaws fixed
  - 97% of customers recommend Veracode
- **Notable Investors/Partners**: Not publicly listed in available sources (company is private).
- **Growth Signals**:
  - Expanded platform to cover AI-generated code security.
  - Appointed Brian Roche as CEO (recent leadership update).
  - Maintains a LEED Gold-certified headquarters and emphasizes sustainability.

## Competitive Advantages
- World’s most extensive database of code vulnerabilities and flaws, built from two decades of proprietary research.
- Proprietary, AI-powered engine designed for the AI-coding era – enables accurate root cause analysis and low false-positive rates.
- Comprehensive coverage across the entire software supply chain (first-party, open-source, third-party, AI-generated code).
- Strong developer trust and customer loyalty (97% recommendation rate).

## Strategic Focus
- **Securing AI-generated code** as organizations adopt AI-assisted development.
- Deepening **supply chain security** and governance capabilities.
- Expanding **automation and remediation** to accelerate fix cycles.
- Integrating security earlier in the SDLC through CI/CD pipeline tools and developer-friendly workflows.

## Why Work Here
- **Culture**: Collaborative, values-driven (“The Veracode Way”), with emphasis on security passion, empathy, and big goals.
- **Work Model**: Hybrid and remote options available depending on distance from offices; in-person collaboration is encouraged.
- **Compensation**: Competitive salaries, HSA, retirement savings with company match, financial planning resources.
- **Perks**: “Take What You Need” PTO, company-wide Recharge days, flexible schedules, volunteer time off with matching donations, premium health plans, free access to fitness (Burnalong) and mental health (Calm app).
- **Diversity & Inclusion**: Formal DEIB commitments, partnerships, and published diversity data; reject all discrimination.
- **Growth**: Extensive development offerings, upskilling, and social events.

## Sources
1. [veracode.com](https://www.veracode.com/)
2. [veracode.com/about](https://www.veracode.com/about/)
3. [veracode.com/about/careers](https://www.veracode.com/about/careers/)
4. [linkedin.com/company/veracode](https://www.linkedin.com/company/veracode)
5. [veracode.com/about/leadership](https://www.veracode.com/about/leadership/)

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