---
title: 'Technical Program Manager CX Tooling at Polymarket'
canonical: 'https://feeny.ai/job/technical-program-manager-cx-tooling-polymarket-remote-zfby1awzxhx7'
type: 'job'
last_seen: '2026-10-18'
---

# Technical Program Manager CX Tooling at Polymarket

- **Company:** Polymarket
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/polymarket/b4e518a5-9946-445e-be88-05eb0a464ea3

## Job description

## About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## About the Role The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock. Right now, the team runs on a mix of tooling that works, but not as well as it needs to. That changes with this hire. You will own the CX tech stack end to end: the ticketing platform, CRM, AI automation including Decagon, and the integrations that tie them to Polymarket's product. This is not a coordination role. You will set the roadmap, write the specs, run the rollouts, and hold the vendor relationships. When Operations has a problem, you turn it into something Engineering can build. When a tool goes live, you own whether it lands. This role matters because every agent on the CX team, human or AI, is only as effective as the systems underneath them. The person who takes this role will have real influence over how Polymarket scales support as the platform grows. That means making hard prioritization calls, shipping things that work now while building toward what works long-term, and staying close enough to the product to anticipate what CX will need before it becomes urgent.

## What You'll Do

- Own and prioritize the CX tech roadmap across ticketing, CRM, AI automation, and integrations, making the call on what gets built and when.
- Configure, evaluate, and continuously improve Decagon AI agents to increase automated resolution rates and reduce manual handling.
- Translate operational pain points from CX teams into clear, buildable requirements for Engineering, and follow those specs through to delivery.
- Lead tooling rollouts from kickoff through launch, coordinating across Engineering, Operations, and vendors to keep projects on track.
- Partner with product Engineering on the integrations CX depends on, including API connections, webhooks, and data flows between systems.
- Administer CX platforms day to day, owning access controls, configuration changes, and change management across the stack.
- Manage vendor relationships and contracts for CX software, including renewals, escalations, and evaluations of new tools.

## What We're Looking For

- 4 or more years in CX systems, technical program management, or a directly comparable role.
- Hands-on admin experience with at least one major support platform such as Zendesk, Salesforce Service Cloud, or Intercom, including configuration, not just usage.
- Proven experience deploying AI agents or automation in a support context, including owning the evaluation of whether they are actually working.
- Comfortable working with APIs, webhooks, and integrations at a level where you can design a solution and review an implementation.
- Strong program management skills across multiple concurrent projects, with a track record of shipping on time without losing stakeholders along the way.
- Clear written and verbal communication with both technical and non-technical audiences.
- (Plus) Experience building LLM evaluation frameworks or QA workflows for AI-generated responses.
- (Plus) Background working in fintech, crypto, or trading platforms where compliance, speed, and user trust are all in play.

## Benefits

- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories

Pay Transparency Base salary range: $200,000 to $250,000, plus equity and benefits. This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.

## About Polymarket

## Company Overview
- **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen.
- **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Prediction markets / Information markets / Financial technology
- **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging)
- **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/)

## Products & Services
- **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/)
- **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/)
- **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below)
- **Key Metric**:
  - **Annual Revenue**: $17.9M (as reported by LinkedIn)
  - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds)
- **Notable Investors/Partners**:
  - Intercontinental Exchange (lead in 2025 corporate round)
  - Founders Fund (lead in Series B)
  - Dow Jones (official data partnership)
  - Key acquisitions: QCEX ($112M), Brahma, Dome
- **Growth Signals**:
  - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year)
  - Headcount: 201 employees (+775% YoY)
  - Active job postings: 42 (monthly +44.8%, yearly +1300%)
  - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence

## Competitive Advantages
- **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage.
- **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance.
- **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients.
- **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms.

## Strategic Focus
- **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media.
- **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event.
- **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments.
- **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket)

## Why Work Here
- **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges.
- **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media.
- **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development.
- **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility.
- **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket)
- **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment.

## Sources
1. [careers.polymarket.com](https://careers.polymarket.com/)
2. [polymarket.com](https://polymarket.com/)
3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs)
4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket)
5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket)

## Other roles at Polymarket

- [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-polymarket-new-york-neyfv52b6xg1) — New York, NY
- [Staff Software Engineer, Mission Control](https://feeny.ai/job/staff-software-engineer-mission-control-polymarket-new-york-2vr1b8f9f9x5) — New York, NY
- [Capacity Planning Lead](https://feeny.ai/job/capacity-planning-lead-polymarket-remote-cx5g4mdgvwx8)
- [Real Time Analyst](https://feeny.ai/job/real-time-analyst-polymarket-remote-emgznp581m3d)
- [In-House Support Operations](https://feeny.ai/job/in-house-support-operations-polymarket-remote-bwf38n0ghcx8)
- [Escalations And Complaints Lead](https://feeny.ai/job/escalations-and-complaints-lead-polymarket-remote-7g37q9sp0z6q)
- [Executive Community Relations Lead](https://feeny.ai/job/executive-community-relations-lead-polymarket-remote-5adwv98whqg9)
- [Incubation Management Lead](https://feeny.ai/job/incubation-management-lead-polymarket-remote-v1bfpnf9sj4v)
- [Data and Analytics Lead](https://feeny.ai/job/data-and-analytics-lead-polymarket-remote-6q9g31m5pbp7)
- [Analytics Engineer, Customer Experience](https://feeny.ai/job/analytics-engineer-customer-experience-polymarket-remote-jqfptyf70rh3)