---
title: 'Technical Program Manager at Ooma'
canonical: 'https://feeny.ai/job/technical-program-manager-ooma-united-states-4evqnry42b9s'
type: 'job'
last_seen: '2026-09-18'
---

# Technical Program Manager at Ooma

- **Company:** Ooma
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-18
- **Apply:** https://job-boards.greenhouse.io/ooma/jobs/5230165007

## Job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

We are seeking an experienced Technical Program Manager (TPM) to lead complex programs across our communications platforms, cloud infrastructure, applications, and operational systems. This role works closely with Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and business teams to take initiatives from requirements and technical planning through production deployment and operational readiness.

The ideal candidate is technically curious, highly organized, and comfortable working directly with engineers. This is not primarily a status-reporting role. The TPM is expected to understand the systems and dependencies well enough to identify problems, drive decisions, remove obstacles, and independently move programs forward.

What You’ll Do:

- Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production.
- Translate product, customer, and engineering objectives into clear plans, milestones, owners, dependencies, and measurable outcomes.
- Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other teams.
- Develop enough technical understanding of the systems being managed to effectively work with engineers, challenge assumptions, identify gaps, and drive issues to resolution.
- Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability/performance initiatives.
- Identify technical and organizational dependencies, risks, and bottlenecks early and drive mitigation or escalation.
- Track execution rigorously and ensure commitments have clear owners and are driven through completion.
- Communicate status, risks, tradeoffs, and recommendations clearly to engineering leaders and executives.
- Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency.
- Continuously improve program-management processes and use automation and AI tools to reduce manual coordination and increase organizational leverage.
- Operate effectively across globally distributed engineering teams and influence teams without direct reporting authority.

Experience We’re Looking For:

- 8+ years of experience in technical program management, engineering program management, software or product development, or a closely related technical role.
- Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams.
- Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations.
- Ability and willingness to learn unfamiliar technologies deeply enough to understand their architecture, dependencies, failure modes, and engineering tradeoffs.
- Experience managing releases, migrations, integrations, production deployments, technical dependencies, risks, and competing priorities.
- Strong organizational skills, with a demonstrated ability to create structure and execution discipline in ambiguous environments.
- Strong written and verbal communication skills, including the ability to communicate effectively with engineers and senior leadership.
- Experience with Jira, Confluence, dashboards and reporting tools, and modern AI-assisted productivity tools.
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical technical experience.
- Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies is highly valued.
- Prior experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline is a plus.
- PMP, PgMP, Scrum, SAFe, or a similar certification is a plus, along with demonstrated technical expertise, strong ownership, and a proven track record of delivering complex programs.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

## About Ooma

## Company Overview
- **One-liner**: Ooma provides cloud-based voice, video, messaging, and AI-powered communications services for businesses and consumers, delivered via a smart SaaS platform.
- **Entity Type**: Public (NYSE: OOMA) – IPO July 24, 2015
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: 2003
- **Founders**: Andrew Frame and Michael Cerda

## Core Business
- **Primary industry**: Telecommunications / Unified Communications as a Service (UCaaS)
- **Target customers**: B2B (small-to-medium businesses, enterprises, hospitality, healthcare) and B2C (residential consumers)
- **Mission or purpose statement**: “We empower people to connect in smarter ways.” [[ooma.com/company]](https://www.ooma.com/company/)

## Products & Services
- **Ooma Office** – Cloud-based multi-user phone, video, and messaging system for small and medium businesses. Includes AI answering, intelligent virtual attendants, and mobile integration. (SaaS)
- **Ooma Enterprise** – Customizable UCaaS solution for complex organizations, especially distributed businesses in hospitality and healthcare. (SaaS)
- **Ooma AirDial** – All-in-one POTS replacement solution combining hardware, software, remote management, and cloud telephony. (Hardware + SaaS)
- **2600Hz** (an Ooma company) – Turnkey open-core platform merging UCaaS, CPaaS, and CCaaS on a single code base. (SaaS/Platform)
- **OnSIP** (an Ooma company) – Pay-as-you-go UCaaS for businesses. (SaaS)
- **Ooma Telo** – Residential VoIP phone service with free calling (taxes/fees only) and advanced features. (Hardware + Service)
- **Talkatone** – Mobile calling app (acquired by Ooma). (Mobile App)
- **Ooma Connect** – Fixed wireless internet service optimized for Ooma Office (primary or backup access). (ISP Service)

## Market Standing
- **Valuation/Market Cap**: $484.8 million (as of recent LinkedIn data). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Key Metric**: Annual Revenue – $256.9 million (fiscal year ended January 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)  
  (LinkedIn reports $273.6M for a different trailing period.) [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Total Funding**: $98.4 million (historical venture rounds, last known in 2009). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Notable Investors/Partners**: Worldview Technology Partners (lead in Series B and D). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Signals**:
  - Revenue grew from $216.2M (FY2023) to $256.9M (FY2025) – a ~19% increase over two years. [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Core users: 1,234,000 (Ooma Business + Residential as of Jan 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Headcount growth: +4.7% YoY; job postings up 600% YoY. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
  - Top-rated by PC Mag (Business Choice for VoIP) and Consumer Reports (residential phone service). [[ooma.com/company]](https://www.ooma.com/company/)

## Competitive Advantages
- **Proprietary multi-tenant cloud platform** that powers all Ooma services, enabling high-volume, low-cost infrastructure and rapid addition of new connected services.
- **End-to-end integration** of hardware, software, and cloud for POTS replacement (AirDial) creates a sticky enterprise solution.
- **AI-driven features** (AI Answering, Transcriptions) embedded directly into phone service, differentiating from traditional VoIP providers.
- **Dual market presence** (business + residential) provides diversified revenue streams and cross-sell opportunities.
- **Strong brand recognition** with top rankings from independent review sources.

## Strategic Focus
- **Growing the business segment**: Expanding Ooma Office, Enterprise, and AirDial to capture more SMB and enterprise customers.
- **AI integration**: Purpose-built AI for call answering, transcription, and actionable insights to boost productivity and reduce missed leads.
- **Platform expansion**: Leveraging the 2600Hz open-core platform to offer CPaaS and CCaaS capabilities.
- **Increasing ARPU**: Up-selling connected services (smart security, mobile apps) to the existing large user base.
- **Geographic reach**: Primarily US and Canada with limited international presence; selectively growing.

## Why Work Here
- **Culture & Values**: Emphasizes “we care,” “think big,” “embrace diversity,” and “be a force for good.” Internal “Culture Team” drives inclusion and belonging. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Work Flexibility**: General approach is flexible with remote/hybrid options; special effort to keep teams connected whether in-person or virtual. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Benefits**:
  - 401(k) retirement plan with employer matching
  - Employee Stock Purchase Plan (ESPP) at discounted price
  - Comprehensive health plans (HMO, PPO, HDHP with HSA funded by Ooma)
  - Dental, vision, life insurance, short/long-term disability
  - Commuter benefits (pre-tax mass transit/parking)
  - Employee Assistance Program (EAP) and emergency travel assistance
  - Charitable donation matching and volunteer opportunities [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Diversity & Belonging**: Committed to equal pay (Equal Pay Pledge on Glassdoor), diverse hiring, and fact-based discussions. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Employee Sentiment**: Glassdoor rating 3.6/5.0 (based on 239 reviews), with work-life balance scoring 3.8 and culture 3.8. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Opportunities**: Recent 600% surge in job postings indicates scaling; roles span engineering, sales, product, and support.

## Sources
1. [ooma.com/careers] (https://www.ooma.com/careers/) – Benefits, values, social impact
2. [ooma.com/company] (https://www.ooma.com/company/) – Company overview, products, mission, awards
3. [ooma.com] (https://www.ooma.com/) – AI features, product landing page
4. [linkedin.com/company/ooma] (https://www.linkedin.com/company/ooma) – Employee count, revenue, market cap, history, reviews
5. [investors.ooma.com] (https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b) – Form 10-K (FY2025) – Revenue, users, human capital details

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