---
title: 'Technical Program Manager, RMA & Field Failure Analysis at ALTEN Technology USA'
canonical: 'https://feeny.ai/job/technical-program-manager-rma-field-failure-analysis-alten-technology-usa-at-b0fxf2n423h4'
type: 'job'
last_seen: '2026-11-01'
---

# Technical Program Manager, RMA & Field Failure Analysis at ALTEN Technology USA

- **Company:** ALTEN Technology USA
- **Location:** At Client Irvine OR Palo Alto, CA
- **Work type:** onsite
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.greenhouse.io/altentechnologyusa/jobs/5280143007

## Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Location: On-site at client, Irvine or Palo Alto, CA

As Technical Program Manager – RMA & Field Failure Analysis you will lead a hybrid team (on-site in California and offshore in India) performing RMA triage and field failure analysis on automotive ECUs, including Zonal, Infotainment, Telematics and Battery ECUs. You are the client’s main technical and program contact, and you make sure every returned unit moves from triage to root cause and corrective action, on time.

## Responsibilities

Technical leadership

- Triage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external lab
- Drive root cause investigations on ECU hardware and firmware, alongside the engineers
- Review FTA, RCA and CAPA reports for technical quality before delivery to the client
- Support hands-on debug on the bench when needed: failure reproduction, measurements, log extraction
- Identify systemic issues and failure trends across vehicle programs

Program management

- Manage the RMA backlog and priorities with client engineering
- Coordinate daily work between the on-site and offshore teams (PST overlap)
- Track KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reporting
- Manage risks, escalations and stakeholders, from engineering and quality teams to suppliers
- Structure and improve the RMA process: templates, known-issues database, automation

## Requirements

- 8+ years in automotive electronics, including 3+ years leading technical teams or programs
- Strong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting
- Solid understanding of embedded firmware and diagnostics: logs, DTCs, UDS
- Knowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet
- Proven experience with 8D, FTA, 5-Why, RCA and CAPA
- Comfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools
- Experience coordinating offshore teams
- Jira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)
- Excellent English communication, both with engineers and with management

## Nice to have

- RMA or warranty analysis experience at an OEM or Tier 1, ideally in EV
- Knowledge of battery management systems, infotainment or telematics ECUs
- IPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs
- Python scripting for log analysis
- PMP or equivalent certification

Salary Range: Salary $130k - $160k

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this [important notice](https://www.alten.com/careers/job-offers/) on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

## About ALTEN Technology USA

## Company Overview
- **One-liner**: ALTEN Technology USA is a premier engineering and technology consulting firm that partners with clients to design, build, and scale solutions across aerospace, automotive, life sciences, energy, and telecommunications.
- **Entity Type**: Public (part of ALTEN Group, Euronext Paris: ALTE)
- **Headquarters**: Greensboro, North Carolina, United States
- **Founded**: 1988
- **Founders**: Not publicly available (ALTEN Group was founded by Laurent Schwartz in 1988)

## Core Business
- **Primary industries**: Aerospace & Defense, Automotive (including EV), Life Sciences & Medical Devices, Energy & Environment, Rail, Telecommunications, Unmanned Systems & Robotics
- **Target customers**: Enterprise (B2B) — large OEMs, Tier 1 suppliers, and government contractors
- **Mission/purpose**: To deliver product development and engineering solutions for the world’s most advanced industries, with a commitment to sustainable innovation and ESG principles

## Products & Services
ALTEN Technology USA offers end-to-end engineering and IT services covering the entire product lifecycle:
- **Mechanical Engineering**: Design, analysis, and prototyping
- **Embedded Electronics Engineering**: Hardware and firmware development
- **Software Engineering & IT**: Application software, cloud & infrastructure, data management
- **Systems Engineering**: Requirements management, architecture, integration
- **Manufacturing Engineering**: Process optimization, production support
- **Product Development**: From concept through launch
- **Sustaining Engineering**: Lifecycle support and legacy system management
- **Project Management Office (PMO)**: Program oversight and delivery management
- **Cybersecurity**: Security testing and compliance
- **Artificial Intelligence**: AI/ML solution development
- **Software Testing**: QA and validation services
- **Green IT**: Sustainable IT consulting
- **Medical Devices & Diagnostics**: Full development under ISO 13485
- **Aerospace & Defense**: AS9100 and ITAR compliant services
- **Rail**: Engineering for rail systems
- **Pharmaceutical**: Engineering for pharma manufacturing
- **Automotive Engineering**: Including EV and autonomous vehicle development

## Market Standing
- **Valuation/Market Cap**: Not publicly available for the U.S. subsidiary; ALTEN Group (parent) is a publicly traded company on Euronext Paris (ALTE)
- **Key Metric**: Part of the ALTEN Group, which employs **57,400+ employees** globally across **30+ countries** — ALTEN Technology USA employs approximately **600+ people** in the United States
- **Notable Investors/Partners**: ALTEN Group (parent, founded 1988); partners with major clients across aerospace, automotive, and life sciences
- **Growth Signals**: 20+ years serving U.S. clients; presence in 30+ U.S. cities; named a **2023 Top Workplaces USA Award Winner**; LinkedIn follower base grew **+54.1% year-over-year** (103,000 followers); active hiring with 130+ open roles on Greenhouse

## Competitive Advantages
- **Global reach with local expertise**: Access to 57,000+ engineers worldwide combined with localized U.S. delivery centers
- **Broad industry coverage**: Expertise across aerospace, automotive, medtech, energy, rail, and defense — rare breadth in the engineering services space
- **Certifications & compliance**: ISO 9001, ISO 13485, AS9100, ITAR compliant — enabling work on highly regulated projects
- **ESG commitment**: Member of the United Nations Global Compact since 2010; net-zero emissions goal by 2050; 30%+ of R&D dedicated to sustainable innovation
- **End-to-end capability**: Covers the entire product lifecycle from concept to manufacturing to lifecycle support

## Strategic Focus
- **Sustainable innovation**: Investing heavily in green engineering, energy transition, and climate-related projects
- **Digital transformation**: Expanding AI, cloud, and data management capabilities
- **U.S. market growth**: Continuing to expand footprint across U.S. cities and deepen relationships with domestic clients
- **Talent development**: Focus on mentorship, career growth, and international mobility opportunities for engineers

## Why Work Here
- **Culture**: Named a **Top Workplace in the US (2023)**, with strong employee feedback on work-life balance and relationship-building
- **Work model**: Mix of on-site at client facilities and work package execution at delivery centers; scheduling flexibility emphasized
- **Benefits**: Medical, dental, vision insurance; 401(k)-matching program; PTO; paid parental leave
- **Career growth**: Opportunities for mentorship, international mobility across 30+ countries, and exposure to cutting-edge projects in aerospace, medtech, and autonomous vehicles
- **Engineering culture**: Collaborative, solution-oriented environment with interesting technical challenges — projects include space exploration, life-saving medical devices, and autonomous electric taxis
- **Diversity**: 100+ nationalities represented within the global ALTEN Group
- **Important note**: ALTEN Technology has reported employment scams; they do not charge fees to applicants and only extend offers after a formal interview process — beware of unsolicited offers from domains other than alten.com

## Sources
1. [ALTEN Technology USA - About Page](https://altenusa.com/about/)
2. [ALTEN Technology USA - Careers Page](https://altenusa.com/careers/)
3. [ALTEN Technology USA - Job Openings (Greenhouse)](http://job-boards.greenhouse.io/altentechnologyusa)
4. [ALTEN Technology USA - LinkedIn](https://www.linkedin.com/company/altentechnologyusa)
5. [ALTEN USA - Homepage](https://altenusa.com/)
6. [ALTEN Group - Global Careers](https://www.alten.com/why-choose-alten/#technological-challenges)

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